Ive left 3 emails trying to reach someone and have not once received a response. I left a review already and gave them the benefit of the doubt that maybe they would have made things right. Well that didn't happen and the bundle of green twigs I received died 2 days later. I was ALMOST going to actually give them another chance also because I really liked the idea. But since customer service doesn't even exist nor do they care, I'll be passing and sticking to my good ol local florist.