HORRIBLE customer service. Pray you don’t have any issues bc you will NEVER Get any kind of response from
Them. Also expect atleast a month wait for delivery from the UK to the US. Not with the risk and bad customer service in my opinion.
The box I received last month had a Platform 9 3/4 sign which is supposed to be coloured red and gold according to the mini-catalog they include and other websites that sell the similar product. The colour was WAY off, with the middle section (which is supposed to be gold) being almost the same red colour as the outer section. It definitely looks like a printing error and I don't want to hang it up because it looks off and is very difficult to read from a distance. When I contacted them to request a replacement they said simply that "each sign varies in colour" and denied the request. I have cancelled my subscription for the time being. Overall the quality and quantity of products is great (this was the third of three boxes I ordered) but their reluctance to correct the mistake was very off-putting.
Overall I would prefer items which are more “useable”. Useable items are bringing some HPmagic into dull grey everyday life. Eg I loved my shrunken head which is in my car, I didn’t even expect anything alike, so it was a great and good surprise. Also I make a good use of the HP themed shopping bag. My child is having a HP themed baby room so some item fit there also very well. But for instance liquid luck is....well ok, but also pretty much useless, not even standing on its own, etc.
I can’t really tell good examples, but basically everyday stuff you are having, using, but a bit enchanced with some magic if you get what I am saying.
So overall I am not saying either that boxes are not ok, or quality, but I am getting pretty much stuffed with too many useless things, so I migh consider stopping orders at some point, not to get absolutely overwhelmed.
Some feedback on some items:
Shirts: good quality, ok, ut overall very dark themed. I have only a few whiteish
Teas: good idea, problem is that it is summer and we are usually not drinking tea in summer. So I am afraid that they will loose their flavour until wintertime. This you should go seasonal
Prints: good ones, but way too many I have. I do not need them too much really.
Took 2 months to get my order. Tried to contact, very slow to respond if not at all
I ordered a feb 2019 box still havent received it but yet i did renew next months because i had faith. Im just confused why there isnt a tracking system and also why i all ready had to pay for this months if i haven't got last months so far not the greatest experience for a first timer....
The contents of the box was of good quality and I was happy with it. Sadly I made a mistake when ordering for the tshirt size. Selected kids xs instead of kids large. So you may have realised this was for a child and I emailed to ask if there was anything I could do to exchange for the correct size. No reply. If they had even taken the time to say there was nothing I could do that would have been fair, it was my mistake, but to be ignored. Not acceptable in this day and age. So if you want to give money to a company that doesn't respect you or your kids then I would recommend this one.
To be honest I was a little disappointed with my first box. The T-shirt I selected was a women’s small but it fit like an xsmall. Some of the items seemed to be low quality which was a let down also. I’m hoping next months box is better. If not, I will not be continuing my subscription. Don’t get me wrong the box wasn’t terrible but I’ve watched many unboxing of this subscription box before I decided to order and I definitely feel like June’s box was not done as well. I’m willing to give them another chance if July’s box is better :)
I recently posted a review....I am updating saying I have received my other box a bit ago. Even though they're reply to my emails were very late, they did reply after I got my box, and we settled any further needs. Still great things, I will just order my subscription manually instead of auto.
Still haven’t received my package... I’m hopeful that it will arrive within the next few days, but I just thought I would have received it by now :/
Love the concept and was pleased with the contents overall. However when choosing to receive random houses monthly I didn’t expect to continuously get the same house every month. Second gripe was delivery. When I didn’t receive the box one month it literally took a month to get a response and a new box sent out. So long in fact that the following months box arrived less than a week later.
Finally they didn’t enclose the card I opted for as it was a well done gift. So the box went to its recepient without any explanation or knowing who it was from. The child’s XL T Shirts also come up tiny. No way age 12-14.
It’s a shame but for these reasons I cancelled our subscription.
It's a good box. You get a range of very unique items. I think the quality of the items could be improved (for the price of the box), some of the figures feel a bit flimsy even though they look nice. Perhaps if the box had fewer but higher quality items or was a bit cheaper I think it would be worth it.
Product is great but renewal policy is deceiving.
I was very disappointed in last boxes the have not improved at all
I was going to say how I really felt but had to reconsider, I'll just say I'm very unhappy with the shipping 2 days before the month is over and still no box. But thanks to people spoiling it I know what's in it so thanks!!!