This box was a birthday gift and I could not have been more disappointed. The Club is listed as Grill Master, the contents were a bottle of ketchup, a bottle of hot souce and a pair of gloves with Grill master emblazoned on them.
I contacted the seller, and they said they were sorry I was not pleased, let them know if I had any other problems. I responded saying they should mail some actual grilling items, no response.
If purchasing for someone who actually loves to grill, do NOT purchase. WASTE of money.
I ordered this as a Father’s Day gift and six months later he still has not received all of the boxes. The customer service was so bad I just finally gave up.
While the products are fine, I expected a more cohesive box. Meaning, you would receive products that would be used together and recipes that linked back to the products received. Everything is totally random. The seasoning was just a sample and was different than noted in the flier. Very disappointing and was a gift for my husband. Waste of money.
Shipping was horrible and took too long. Very disappointed and box was damaged.
Ordered and paid for three months. I got December's box for Christmas and have not gotten any others.
I show you ordered after our December cutoff. This means you are set to get January's February's and March's box. We shipped a box to you in early January, our January box, and that is the December's box you are referring to. We only ship once a month around the 7th so your next box is set for February 7th. Furthermore, you can reach us for issues like this by using our customer service chat on our website by clicking login or by email.
Have not received this yet. It has been in transit since January 19th
Not what I expected . I thought there would be a lot more product for the price it costs
There was a serious delay in shipping. I can understand the delay due to the holidays, but the tracking hasn't been updated in over 4 days. Again, I can chalk that up to the holidays.
However, what can't be blamed on the holidays, is the complete lack of communication from the company. I have emailed daily for the last FIVE days, and not a single person has reached back out to me.
Horrible customer service. There are three other boxes just like this, so I don't see any reason to give business to one that can't even bother to send an email back.
The pics are very misleading. The box and amount of products are much less then pics
I was pretty excited for this because I was getting it as a Christmas present. After all the taxes and shipping it was almost $40. I was honestly disappointed because it just felt like I could’ve went and bought quite a few more products and made my own box for the same price. I’m not sure if the brand is supposedly better but it was only three products and a sample bag of wood chips. It just didn’t feel worth it to me.
I am sorry to hear you were unhappy with your box. Our box features 3 full sized BBQ items, recipes and wood chips. We take pride in the companies we source from and expanding people's pallets for different kinds of BBQ. We understand it is not a perfect fit for everyone but if there is anything we can do please email us and we would be happy to help.
I ordered this gift subscription for my husband for Christmas. As if April 13, no box received, no communication, nothing!! Do NOT try this subscription!
Unfortunately my box has not yet shipped despite saying boxes shipped out the first week of each month. Hopefully the box I ordered does in fact show up, but I will not be continuing my subscription due to these circumstances.
Unfortunately my first box still had not shipped out. I ordered it as a gift on 16 June and it is currently 13 July. According to shipping policy all boxes ship out on the first week of the month. I have written to customer service with no response.Hopefully, once my father finally receives it, he will love the products.
I contacted the seller 1 week ago with no response. I bought a 3 month subscription and got 2 of the same shipments and then no 3rd box. I want a refund and am so disappointed. Do not purchase.