The Ultimate BBQ Experience
by Grill Masters Club$32.99/ month
Buying OptionsReviews (166)
Ruined
Dec 01, 2021
Katelyn D.
The sauces exploded when opened so they weren’t able to be used unfortunately.
Verified Purchase
Hi Katelyn - we're very sorry to hear that your sauce was damaged in transit. Please contact our customer support at your convenience so we can make it right...thanks!
Poor customer service
Mar 23, 2022
Eric B.
Received a broken shipment and won’t be replaced without a photo. Threw away glass bottles upon receiving so no one got hurt. Company asked for photo a week after I initially reported incident and no longer had bottle.
Verified Purchase
Never received anything
Jan 20, 2022
Samantha B.
Never received anything
Verified Purchase
Don't get stuck with the subscription!
Jan 18, 2022
Julius C.
Don't get stuck with this subscription. I was looking to place a one-time order and didn't realize there seemed to be no option for this. Just how many folks need a bbq boxed shipped every month?! It seems this company is taking advantage of customers by forcing the monthly subscription. Even thought I cancelled, it would not cancel the current order, forcing me to pay for something I don't want or need at this time. This was very disappointing!
Verified Purchase
Hi Julius - thanks for your feedback. Our product is subscription-based, like most on CrateJoy -- for us, one-time orders are the exception, rather than the rule. After adding a subscription to the cart (month-to-month, 3-month prepaid, 6-month prepaid & 12-month prepaid), the checkout page indicates the number of deliveries purchased with the subscription, and whether the subscription will automatically renew or not. For example, when a monthly subscription is added to the cart, the checkout page advises: "The Ultimate BBQ Experience Month To Month Plan @ $34.99/mo | 1 delivery, auto-renewing." That being said, the checkout page provides an option for customers to select "This is a non-renewing gift" below the shipping address form. Selecting this option at checkout is the most comparable means...
Disappointed
Jul 13, 2019
Teresa T.
Unfortunately my first box still had not shipped out. I ordered it as a gift on 16 June and it is currently 13 July. According to shipping policy all boxes ship out on the first week of the month. I have written to customer service with no response.Hopefully, once my father finally receives it, he will love the products.
Verified Purchase
Run for Your Life!
Apr 14, 2020
Ladeena S.
I ordered this gift subscription for my husband for Christmas. As if April 13, no box received, no communication, nothing!! Do NOT try this subscription!
Verified Purchase
Still not shipped
Jul 13, 2019
Tara S.
Unfortunately my box has not yet shipped despite saying boxes shipped out the first week of each month. Hopefully the box I ordered does in fact show up, but I will not be continuing my subscription due to these circumstances.
Verified Purchase
Not worth the hassle
Jan 19, 2021
Lisa B.
I ordered this as a Father’s Day gift and six months later he still has not received all of the boxes. The customer service was so bad I just finally gave up.
Verified Purchase
—very disappointing
Jan 16, 2021
Dianne B.
While the products are fine, I expected a more cohesive box. Meaning, you would receive products that would be used together and recipes that linked back to the products received. Everything is totally random. The seasoning was just a sample and was different than noted in the flier. Very disappointing and was a gift for my husband. Waste of money.
Verified Purchase
Bad customer service
Jul 31, 2021
Kristen B.
I got this box for my husband for Father's Day. The box came and was great, except an item wasn't sealed properly and had leaked everywhere. I contacted the company to see about getting a replacement, they said yes, but wanted me to send a picture first. I did. I never heard back. I waited a week and a half before I contacted them again. They claimed they never received my photo and email and asked me to send it again. I did. Once again I never heard back. Their lack of customer service is the primary reason for my review. I won't do business with them again.
Verified Purchase
Find a better box! BAD SELECTION
Feb 17, 2021
Kelly M.
This box was a birthday gift and I could not have been more disappointed. The Club is listed as Grill Master, the contents were a bottle of ketchup, a bottle of hot souce and a pair of gloves with Grill master emblazoned on them.
I contacted the seller, and they said they were sorry I was not pleased, let them know if I had any other problems. I responded saying they should mail some actual grilling items, no response.
If purchasing for someone who actually loves to grill, do NOT purchase. WASTE of money.
Verified Purchase
Grill box
Dec 13, 2020
Cindy N.
The pics are very misleading. The box and amount of products are much less then pics
Verified Purchase
Shipping Issue and NO CONTACT from them
Dec 15, 2020
Jason L.
There was a serious delay in shipping. I can understand the delay due to the holidays, but the tracking hasn't been updated in over 4 days. Again, I can chalk that up to the holidays.
However, what can't be blamed on the holidays, is the complete lack of communication from the company. I have emailed daily for the last FIVE days, and not a single person has reached back out to me.
Horrible customer service. There are three other boxes just like this, so I don't see any reason to give business to one that can't even bother to send an email back.
Verified Purchase
Don’t recommended
Dec 23, 2020
Danielle R.
Shipping was horrible and took too long. Very disappointed and box was damaged.
Verified Purchase
sellers need to be held accountable.
Jan 26, 2021
Janice S.
Ordered and paid for three months. I got December's box for Christmas and have not gotten any others.
Verified Purchase
Hello,
I show you ordered after our December cutoff. This means you are set to get January's February's and March's box. We shipped a box to you in early January, our January box, and that is the December's box you are referring to. We only ship once a month around the 7th so your next box is set for February 7th. Furthermore, you can reach us for issues like this by using our customer service chat on our website by clicking login or by email.
Thank you
Where is my box
Nov 15, 2021
Rachel K.
Never arrived
Verified Purchase
Hi Rachel,
Your order was on October 27th which was after the cutoff for October's box. November's box was delayed by a few days and will ship out on Monday. We post box updates in our Facebook group.
Not worth it!
Aug 12, 2021
Selena G.
Biggest waste of money and headache. I originally purchased on a date that was advertised to still get in time for Father’s Day, and after I purchased it then said the arrival date would be mid July, so I immediately inquired with the seller. I was told this is the set shipping date, regardless of my complaint that I did not get what was advertised. I then offered to pay more for expedited shipping and was treated poorly, as if I’m an idiot to not know how subscription boxes work. Box finally came, with a busted jar of horseradish type sauce that spilled on other contents. Seller is replacing, but ultimately I’m still disappointed with the small amount of products for the price, the awful customer service I received when I initially inquired about shipping, and the lack of proper packaging. Still attempting to get my money back.
Verified Purchase
Waste of money!
Mar 05, 2021
Christy M.
Complete waste of money for what is shipped in the boxes...do not waste your time or money...It is cheaper to build your own to give as a gift.
Verified Purchase
Lame
Jul 30, 2019
Tara G.
Wanted to give this as a gift, not knowing it wouldnt ship til the 1st of the month (well, we will see, since it still hasnt shipped yet who knows). Pretty lame... i wont get it again just because the bday gift wont even be there in the same month as the bday now. Wish id known first before getting it as a gift for sure.
Verified Purchase
Have not received 2 shipments yet!
Aug 01, 2019
Jenny G.
I paid for 3 months up front and it says I am on the 2 of 3 shipments. I contacted the seller, so we will see what they say. But they lost a customer.
Verified Purchase
Missing and Duplicate boxes, do not buy
Aug 02, 2019
Bethany A.
I contacted the seller 1 week ago with no response. I bought a 3 month subscription and got 2 of the same shipments and then no 3rd box. I want a refund and am so disappointed. Do not purchase.
Verified Purchase
Bought as a Christmas gift
Nov 13, 2020
Ashley L.
I was pretty excited for this because I was getting it as a Christmas present. After all the taxes and shipping it was almost $40. I was honestly disappointed because it just felt like I could’ve went and bought quite a few more products and made my own box for the same price. I’m not sure if the brand is supposedly better but it was only three products and a sample bag of wood chips. It just didn’t feel worth it to me.
Verified Purchase
Hello,
I am sorry to hear you were unhappy with your box. Our box features 3 full sized BBQ items, recipes and wood chips. We take pride in the companies we source from and expanding people's pallets for different kinds of BBQ. We understand it is not a perfect fit for everyone but if there is anything we can do please email us and we would be happy to help.
Thank you
Unsatisfactory
Jan 25, 2021
Wanda M.
Not what I expected . I thought there would be a lot more product for the price it costs
Verified Purchase
I don’t have my purchase yet
Jan 26, 2021
Shaunnah K.
Have not received this yet. It has been in transit since January 19th
Verified Purchase
HORRIBLE - 0 STARS
Jun 21, 2021
Alyson O.
TERRIBLE! CANNOT CONTACT - SUPPOSED TO SHIP on 6/7. 6/23 AND NO ORDER! TRACKING SAYS IT WAS DAMAGED IN TRANSIT AND SHIPPER WAS CONTACTED - NOBODY HAS CONTACTED ME. NO REPLACEMENT BOX HAS BEEN SENT.
Going to report as fraud. No response from Cratejoy.