The Ultimate BBQ Experience

Hi Kendall! I'm so sorry to hear you had a suboptimal experience. The shipping address entered at checkout was invalid: It did not include a street address, so we couldn't ship your box. We emailed you on June 27th, June 28th, July 8th, August 16th, and October 12th to try to ascertain the correct shipping address, but we didn't get a reply. On November 2nd, we refunded your purchase.
If you'd like to discuss in more detail, please contact our support team.

Hey Eric! I can see your replacement box was delivered on April 4. Our policy is to replace damaged items or boxes, regardless of whether we receive photo documentation. We only request photos of the damage because we have to submit proof to the carrier when we file a claim. Sorry that wasn't clear in our correspondence!
If you have any questions or concerns regarding your experience, please contact us by submitting a support ticket on our website. Happy grilling!

Hi Julius - thanks for your feedback. Our product is subscription-based, like most on CrateJoy -- for us, one-time orders are the exception, rather than the rule. After adding a subscription to the cart (month-to-month, 3-month prepaid, 6-month prepaid & 12-month prepaid), the checkout page indicates the number of deliveries purchased with the subscription, and whether the subscription will automatically renew or not. For example, when a monthly subscription is added to the cart, the checkout page advises: "The Ultimate BBQ Experience Month To Month Plan @ $34.99/mo | 1 delivery, auto-renewing." That being said, the checkout page provides an option for customers to select "This is a non-renewing gift" below the shipping address form. Selecting this option at checkout is the most comparable means...

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Hi Katelyn - we're very sorry to hear that your sauce was damaged in transit. Please contact our customer support at your convenience so we can make it right...thanks!

Hi Rachel,
Your order was on October 27th which was after the cutoff for October's box. November's box was delayed by a few days and will ship out on Monday. We post box updates in our Facebook group.

Hello,
Can you tell me where you saw a guarantee for Fathers Day shipment? Our cutoff was the 11th by midday and you had ordered on the 11th at 9:36 pm and that is after the cutoff. Would love to do what I can if you can contact us via our website.
Thank you

Hello,
We replace all broken items in our boxes. Breakage does happen and is more a reflection of the individual shipper than our product as our breakage rate is fairly low. That being said you had said you had contacted us so I went to look that up so I can make sure it wasn't overlooked. Unfortunately, the message you are referring to was sent today at 4pm. It is 11pm. We have many messages we receive and suggest you wait at least 24 hours before sending another message and making sure your message was not overlooked. We will be responding to that message and taking care of this for you.
Thank you

Hello,
I looked up the email for this account and searched our customer service email and did not see anything. Can you tell us where you contacted us? We always resolve broken boxes. We replace ALL broken boxes.
Please contact us at our customer service email. It does not let me write it in the reply due to Cratejoy rules but it is available at the contact us button at the bottom of our homepage.
Thank you

Hello,
I show you ordered after our December cutoff. This means you are set to get January's February's and March's box. We shipped a box to you in early January, our January box, and that is the December's box you are referring to. We only ship once a month around the 7th so your next box is set for February 7th. Furthermore, you can reach us for issues like this by using our customer service chat on our website by clicking login or by email.
Thank you