The Ultimate BBQ Experience
by Grill Masters Club$40.99/ month
Buying OptionsReviews (176)
First gift delivery
Mar 10, 2023
Al F.
While I have been unable to use the products as if yet. I have tasted them. Very good. We plans to try 2 if the recipes included this next week. All the recipes included look great. The heat gloves were something I really needed.
Great Box Curation; Lack-Luster Shipping
Feb 06, 2023
Amanda L.
These boxes are GREAT, but the shipping is something to be desired. I ordered one CrateJoy for each of my parents on a 3 month subscription for Christmas. My mom's CrateJoy boxes arrive in a timely manner, but my father's (Grill Master) is very slow in shipping. I receive the shipment notice and it sits "In Transit" for over 2 weeks. I don't think the shipping partner that Grill Master uses is very reliable. Maybe something to consider moving forward. I'd be willing to pay a bit extra for reliable shipment of the subscription.
The curation of the boxes and recipes are great, though!
Verified Purchase
Bbq master
Feb 16, 2023
Craig K.
Enjoy all products
AWFUL AWFUL AWFUL
Feb 23, 2023
Jay A.
I ordered this...it "got lost in shipping". I contacted the seller...NO RESPONSE. I contacted Crate Joy...they said it should be arriving late...and closed the ticket....3 weeks later...still no product. NOT WORTH THE HASSLE.
Verified Purchase
Hi Jay, I'm really sorry for the delays in our follow up. It appears as though the address we attempted to ship to was not valid, and the status on your tracking number with DHL (420440309361210912401591679185) has not updated since February 7th, so the package does indeed appear to be lost in shipping. That said, we just arranged a replacement for your lost box. Now that we have an updated address from you, we do not foresee any issues with your future deliveries. If you have any questions, please let us know.
1 out of 3 great
Jan 24, 2023
Alison P.
Nice! Can't wait for the 2nd and 3rd one to arrive!
Verified Purchase
Zero stars wasn’t an option
Nov 10, 2022
Kendall E.
If zero stars was an option that’s what I would have given. I ordered this box as a Fathers Day gift. After 2 months I thought it was strange it hadn’t shipped. I contacted CrateJoy and they had me contact the seller, which I did. I was told it hadn’t shipped yet. Just last week, 5 months later, I finally received an email that my money had been refunded. What a disappointment!
Verified Purchase
Hi Kendall! I'm so sorry to hear you had a suboptimal experience. The shipping address entered at checkout was invalid: It did not include a street address, so we couldn't ship your box. We emailed you on June 27th, June 28th, July 8th, August 16th, and October 12th to try to ascertain the correct shipping address, but we didn't get a reply. On November 2nd, we refunded your purchase.
If you'd like to discuss in more detail, please contact our support team.
Love these boxes!
Mar 21, 2022
Susan T.
Love these boxes! Always a great surprise as we grill a lot and what’s inside are products we are trying out for the first time. We got this as a gift and enjoy a new box every month of goodies to use on our Weber grill. Highly recommend!
Thanks so much for sharing, Susan! Were so happy to hear you've enjoyed your gift subscription! We see you've had the opportunity to experience the month-over-month improvements we've made since January of 2022, and we're not stopping there. We have some exciting boxes coming up, including a first drop on a new product from BBQ Pit Boys in July...check your email for our best offer to renew your subscription, you won't be disappointed! Thanks again, Susan! 🔥
This stuff is Great !!
Jul 21, 2022
Jake S.
On the Rocks bourbon/ blood orange pepper is fantastic ….. dry marinated steak and chicken with it …. seared on a hot grill they were first class !!!
Hot pepper bacon jam is WOW !!! It took grilled burgers to the next level !!!
Rub & sauces are next on Baby Backs on my Big Green Egg
Great stuff !!
Broken box
Aug 14, 2022
Amanda D.
Items in the box were broken and had leaked on the other items in the box
Verified Purchase
Terrible Customer Service
Jul 29, 2022
Gabrielle T.
Terrible customer service. I ordered a 3 month subscription. The box never arrived, and I wrote FOUR emails to the customer service email listed on the website asking for help. I did not receive a response from them. Only after I contacted my credit card company to dispute the charge did I hear anything from Grill Masters. I purchased this subscription as a gift, so this entire experience was embarrassing and frustrating
Verified Purchase
Packed full of flavors
May 18, 2022
Stuart H.
Our daughter and son-in-law got me this for Christmas. Man is the stuff great! I have made some of the recipes and used a lot of the seasonings. Very well put together.
Poor
Jun 29, 2022
Aaron M.
I cancelled my subscription and I’m still getting billed despite the fact I cancelled 😡
Verified Purchase
Happy Husband
May 19, 2022
Keely H.
Once again, my husband was very pleased.
Verified Purchase
Fun box of BBQ samples
Mar 21, 2022
Tim P.
Great box of fun things. Like most, some items fit my wants more than others, but I like the creativity this selection allows.
#barbecue time
Mar 17, 2022
Donna R.
I ordered this for my husband cuz he likes to barbecue I cannot wait for us to be able to use it tonight for a barbecue we're having ribs chicken wings and we'll get to try pretty much all the spices out today and thank you very much my husband loves it
Verified Purchase
Poor customer service
Mar 23, 2022
Eric B.
Received a broken shipment and won’t be replaced without a photo. Threw away glass bottles upon receiving so no one got hurt. Company asked for photo a week after I initially reported incident and no longer had bottle.
Verified Purchase
Hey Eric! I can see your replacement box was delivered on April 4. Our policy is to replace damaged items or boxes, regardless of whether we receive photo documentation. We only request photos of the damage because we have to submit proof to the carrier when we file a claim. Sorry that wasn't clear in our correspondence!
If you have any questions or concerns regarding your experience, please contact us by submitting a support ticket on our website. Happy grilling!
Don't Send Out the Survey Too Early.
Feb 03, 2022
James H.
I need more time to try the items in the box. Got the review within a week of receiving the box.
Birthday gift
Feb 07, 2022
Karen H.
Perfect gift!
Good box
Jan 27, 2022
Vikki D.
It’s fun
Quality products
Verified Purchase
Pleased with the experience
Dec 01, 2021
Kalie J.
I thought the sauces were great, the rub was a little spicy for me. Overall a goof gift.
New Favorite Gift
May 23, 2021
Betty K.
I got my family this gift back on the black friday deal which was really good. Last night my husband made the most delicious ribs with one of the last sauces we still had. OMG they were so delicious I already know what I am getting him for fathers day (I hope he doesn't mind the same gifts :D)
Never received anything
Jan 20, 2022
Samantha B.
Never received anything
Verified Purchase
Good customer Service
Nov 30, 2021
Jane A.
I ordered on Black Friday, but on check out there was no place to receive the discount. I sent a message concerning this, but they haven't bothered to answer and I'm stuck with the original price.
P. S.
Since writing the above I have been contacted and they have given me the discount. I appreciate their willingness to work with me. I'm looking forward to the reaction of the first box that I'm giving as a gift.
Verified Purchase
Hello,
We respond to email only. You can find our customer service email on our website. We respond within 1 business day so if you did message there and hadn't heard back, it is because it was the weekend. That being said, there is an apply coupon/discount code section right below the total price.
Thank you
Don't get stuck with the subscription!
Jan 18, 2022
Julius C.
Don't get stuck with this subscription. I was looking to place a one-time order and didn't realize there seemed to be no option for this. Just how many folks need a bbq boxed shipped every month?! It seems this company is taking advantage of customers by forcing the monthly subscription. Even thought I cancelled, it would not cancel the current order, forcing me to pay for something I don't want or need at this time. This was very disappointing!
Verified Purchase
Hi Julius - thanks for your feedback. Our product is subscription-based, like most on CrateJoy -- for us, one-time orders are the exception, rather than the rule. After adding a subscription to the cart (month-to-month, 3-month prepaid, 6-month prepaid & 12-month prepaid), the checkout page indicates the number of deliveries purchased with the subscription, and whether the subscription will automatically renew or not. For example, when a monthly subscription is added to the cart, the checkout page advises: "The Ultimate BBQ Experience Month To Month Plan @ $34.99/mo | 1 delivery, auto-renewing." That being said, the checkout page provides an option for customers to select "This is a non-renewing gift" below the shipping address form. Selecting this option at checkout is the most comparable means...
gfsffdsf
Dec 19, 2021
Sharon C.
12.19.2021
Hello,
I just wanted to say my grandson loved his gift. Thank you
Hey Sharon, you're very welcome and thank YOU for gifting a Grill Masters Club subscription...we're so happy to hear your grandson loved his gift! Happy grilling!