I keep getting the same items both boxes I get two different boxes a month and I wish I would have never did that I get the same items in both boxes and on top of that even the same box I get the same items each month and then it's of course the cheap stuff like chapstick, cotton candy, Cajun peanuts,(which I can't have) then the cotton candy gets hard and no good before you can even eat it I've had that happen twice already they have so many different items to offer I just don't understand why I keep on getting the same items every single month and I've even contacted them and said that first she says oh well if you are ready receive the same two items in both of your first month boxes you won't get it in your second month and then I receive some of the same items and then after I say that she says oh well we can guarantee you what you're going to get in the boxes we have so many people it's just ridiculous.
Bumbed to only receive a 2 two star review but as mentioned with subscription boxes in general the products vary month-to-month. We don't offer the ability to customize what you would receive in the boxes as the logistics to do that for thousands of customers is just not feasible or sustainable.
There are definitely cross over products that make their way into both crates. Some examples are CBD bath bombs, Velobar protein bar, and the tincture of the month.
Im really upset. I got the health and wellness starter, and loved it so much, that i immediately ordered the hempa pro box. The box was the exact same except the hempa pro had a bag of chocolate chip cookies, 10 and a single protein bar. The only full size item in the wellness was the cbd oil and a lip balm oh and a bath bomb, a smaller one. But that is fine, but i paid 25 dollars more to get the exact same box, but it wasnt even an upgrade from my initial box. This was a totally different category. In the pics and on the website, the boxes are FULL. It even states in the pros you may recieve stronger tinctures ect, both were the same. I just think its misleading. The pictures, the descriptions, the various box types and such. If i would have known that it would be the exact same except for 150 mgs of cookies and a single serving protein bar, with a lip balm, bath nomb, three honey sticks, a one or two use sample of sportscream, i wouldnt have literally with the prior box still in my lap ordered the pro box.
Thanks for writing in and expressing your concerns! I can certainly see why you're frustrated. I think there are a couple factors at play here that I'm hoping I can explain to you so that we can get this situation resolved.
We ship a little differently than most subscription boxes. We actually take our customers on a "CBD Journey" of sorts. The first 3 months for our customers are all the same, within each box type. In doing this, we can make sure to expose our customers to a variety of brands and manufacturers and products. If we didn't do this, then it's possible that not all customers would be introduced to the wide variety of product types that exist.
When you went and purchased the Hempa the Explorer...