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Upgraded and basically got the same box

Jul 03, 2020
Phoenix B.
1 Review
Subscribed for 3 days
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Im really upset. I got the health and wellness starter, and loved it so much, that i immediately ordered the hempa pro box. The box was the exact same except the hempa pro had a bag of chocolate chip cookies, 10 and a single protein bar. The only full size item in the wellness was the cbd oil and a lip balm oh and a bath bomb, a smaller one. But that is fine, but i paid 25 dollars more to get the exact same box, but it wasnt even an upgrade from my initial box. This was a totally different category. In the pics and on the website, the boxes are FULL. It even states in the pros you may recieve stronger tinctures ect, both were the same. I just think its misleading. The pictures, the descriptions, the various box types and such. If i would have known that it would be the exact same except for 150 mgs of cookies and a single serving protein bar, with a lip balm, bath nomb, three honey sticks, a one or two use sample of sportscream, i wouldnt have literally with the prior box still in my lap ordered the pro box.

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Hemp Crate Co said...Jul 04, 2020

Hey Phoniex,

Thanks for writing in and expressing your concerns! I can certainly see why you're frustrated. I think there are a couple factors at play here that I'm hoping I can explain to you so that we can get this situation resolved.

We ship a little differently than most subscription boxes. We actually take our customers on a "CBD Journey" of sorts. The first 3 months for our customers are all the same, within each box type. In doing this, we can make sure to expose our customers to a variety of brands and manufacturers and products. If we didn't do this, then it's possible that not all customers would be introduced to the wide variety of product types that exist.

When you went and purchased the Hempa the Explorer...

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