I was impressed that it was packaged so well, and confused when it was packaged so well, how my plant could arrive so beat up. Now I have to nurse it back to health? I think I will buy my plants in person from now on. A cool idea, but very underwhelming.
I have always loved receiving subscription boxes. I wanted to try a plant one and it was so hard to pick one from Cratejoy. I ended up deciding for this one. I receive the normal house plant box. Each month has been a different beautiful plant. I can feel the quality of the plant by touching it. Definitely worth $12 a month. I can’t wait to receive my December plant.
Update: I received my January plant it was completely dead and brown, I could see a bit of the green it once was. I am extremely upset since I was really looking forward to this months plant. For the month of December I also received a almost dead plant but was able to bring it back to life so I did not mind it as much, but this months is just really bad I could not let it continue happening. I emailed customer service right away. An automatic email told me they would respond in 48 hours. 72 hours went by and I had to contact them again because I did not hear back from them. They responded asking for a picture. I emailed the picture right away on Jan 27, 2020 and to this date have not heard back. They definitely do not have 24/7 customer service like it says above.
Very small plant for introduction to box. Hope the next month is better quality.
The plants look a little beat up. Also there is nothing saying what plant it is. The care guide is helpful after googling pictures to find the plant type.
This was my 2nd month. I signed up for the house plant box, yet have received succulents both months. This month, I received an Aloe vera...exactly like the hundreds of Aloe veras popping up all over my yard. Last month, the pickle plants were more like barely rooted cuttings. I didn't want succulents. That's why I didn't sign up for the succulent box. I'll give it one more month, but I really don't want a succulent, especially one that I can go dig up out of my yard for free. 🤷♀️
Box was damaged but plant was intact. Was bummed to get an American fern but it seems healthy and a decent size. It came with a bonus sign but unfortunately it was broken in the box.
I'm very sorry about this! I can have our team send you another plant sign.
I really wish the plants were more exotic because I paid $12.00 for a plant I could have purchased at another store for half the price. I think it is a great idea to have the subscription, but I'm going to purchase my plants somewhere else. The quality of my plant was fantastic so I have no complaints there.
The plant arrived in fine condition, but it was the same plant I received last month.
Hi! I'm so sorry to hear this. It looks like we made a mistake. Can you please send us an email at email@example.com so we can send you the correct plant?
They’re pretty bad with them the shipping. The first month I got an email apologizing and saying it was a slow growing month, but every month after that I’ve waited until the end of the month then emailed the company asking if they were shipping any time soon. They always respond apologizing and a day or two later I get an email confirming shipment. They say the 2nd or 3rd week it ships, but the last few months I’ve had to reach out in the 4th week in order to get my box, and this month I haven’t heard anything from the company besides the monthly billing to my account a few weeks ago. Kind of scared I won’t even receive one unless I bug them about it.
However, despite pretty awful shipping situation the plants always come beautiful and abundant and very healthy and I’m extremely happy with the quality of the shipment box.
We're very sorry about your subscription boxes later than expected arrival. We try to get our orders out as soon as we can, but sometimes we are unable to ship our plants if they are not grown enough to withstand their journey to you. Please feel free to email us at firstname.lastname@example.org for any questions or concerns you may have.
my plant arrived squished and super dry, it took almost a week just to make it look alive and perky again. Not sure that the fun of the surprise type of plant was worth the cost/wait/sickly arrival... I could have gone to any home improvement store and picked out a plant instantly for the same cost that was happier
I'm very sorry your plant did not arrive in proper condition! In the future, please do not hesitate to contact us at email@example.com. We would be more than happy to make it right!
My Jan plants were recived frozen and died due to weather. They are not shipped in away that they are marked to be dilvered to the door instead of my mailbox. Very disappointed and unable to reach the seller at this point
I’m very sorry your plants arrived frozen! Could you please email us at firstname.lastname@example.org <mailto:email@example.com>? We would be more than happy to make this right.
I love plants and was excited to see you could actually get a subscription for them, but I quickly grew disappointed with these guys. I bought a 12 month subscription as a Christmas gift and found I made a mistake on the mailing address. They quickly fixed it but then the next time I looked, it was back to the original address. When my friend received her first box, she had 2 of the SAME plant, AND an invoice was included even though I marked this as a ‘gift.’ I would think they would send 2 different plants. And why would they include a price/invoice in a gift subscription. Hopefully the next box will be better but I’m not going to hold my breath.