by Kayla written Mar 20, 2018
Charged me for the second box and I still haven't got my first box...🙄
by Amy written Mar 13, 2018
I ordered 2 different Japan candy type boxes. One being this one. They have already charged me a second time and I have not even received one box yet. The other company I’ve already received one box and my second is on the way. I started my subscription to both on the same day. The customer service for this one stinks also. Try a different one don’t waste your time and money on this particular one.
Still haven't got my order it's been for
by Michaela written Mar 12, 2018
Where is my package? Oh that's right you guys won't tell me just say you don't have tracking. How do you not have a tracking number on a package? I ordered mine last month and it's been way past the time it's supposed to arrive. How am I supposed to know if the mail man delivered it to the wrong apartment? That has happened to me before but the package had a tracking number so when it said delivered and it wasn't here I was able to find out they delivered it to the wrong person but if Japan crate doesn't have a tracking number than i don't know they the mail man messed up again. I want my crate or my money back. You guys at Japan crate need to get your stuff together. This isn't professional. No email saying when it's been shipped out or delivered or anything seems like you just don't want to responsible for undelivered crates
by andréa written Mar 11, 2018
Super box !!
by Jennifer written Mar 10, 2018
Great gift for kids!
IT NEVER CAME
by Victor written Mar 02, 2018
The email says that my order was shipped a month ago, till now i received NOTHING.
by Ericka written Feb 28, 2018
We love getting Japan crate! The information booklet that comes with it tells you about each product and is so helpful and well done. There's a nice mix of sweet and salty snacks. Very pleased!
Doki Doki Feb 2018
by Kathy written Feb 26, 2018
We did love the crate but was hoping for a year of the dog theme- maybe a Shiba!
by Erin written Feb 25, 2018
Terrible customer service. I still haven’t recieved my January 2018 crate. I waited the full 6 weeks before emailing email@example.com and when I did I got an automatic response saying they’d get back to me in 3-4 business days. As of Monday it will be 8 business days and I still haven't gotten a response. I feel like I’ve been cheated; there’s no other way to contact them so I’m stuck just waiting (you aren’t supposed to open more than one ticket). It’s extremely frustrating. I was warned by a friend not to subscribe to doki doki crate; she said ever since they switched their shipping back to Japan the schedule and service has been awful. I didn’t believe her and I really should have. I have yet to receive a crate in the month it was intended for. This wouldn’t be a big deal, but a lot of the items tend to be season-specific. It’s hard to find a use for a Christmas tree key chain/ornament in January. The items are cute but definitely not worth the stress of wondering where your box is and if it’s actually going to show up. Some tracking information would be really helpful.
Would give zero stars if I could.
by Allie written Feb 25, 2018
I have continued to ask for tracking for my missing package. I have now waited 5 days and still no response. Yet they posted here that they had been very responsive. Really? I also had 2 items missing from my box and they refuse to ship those as well. Stay away from this company, very poor customer service.