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Reviews (1375)
- Reviews for this product (1369)
- Reviews for this seller (6)
Nov 12, 2017
Muspika A.
I tried the September box and was extremely disappointed. The snacks either weren’t tasty at all or had a bad after taste.
Verified Purchase
Hi! We sincerely apologize for the experience. Japan is known to offer uniquely flavored items, some of which may require an acquired taste.
Poor customer service
Nov 02, 2017
Yao Y.
Received very poor customer service. They wouldn't bother solving the problem, and just blamed it as a glitch and shook off the issue. Not only that, they didn't react professionally and was rather rude even.
Try Tokyotreat, at least there wasn't any problems with their customer service team.
Verified Purchase
Hey Yao, we apologize for the mix up with your email notifications. Your crate were indeed sent out on the 20th (our first wave) but we had an error when we were segmenting our shipment lists and accidentally had you on our second wave. We have three shipment waves so things can get a bit messy and we apologize for sending you the incorrect email. If you’d like more information on the error please do not hesitate to contact us
No refunds, no warnings
Oct 16, 2017
Justin H.
Was just charged $270 Today without warning and Japan Crate doesn't do refunds. Thanks but no thanks, subscription services need a few things for me to support them. If you're not going to warn me before my 1 year subscription is renewed and then not give me a refund when I've requested it then I can't support your service. Also, there's no phone number to contact Japan Crate through, so I can't get in direct contact with anyone. Amazon doesn't warn you when Prime is renewed but they'll refund, Netflix, HBO, PlayStation Network, Xbox Live, all of them send a warning email before charging you, I can support services that care about the possible financial situations of their customers. Japan Crate is not one of them. It was fun while it lasted. I posted this on their Facebook page originally, but they deleted it, so since they don't want anyone to see this, I'll be posting this to their Twitter and reposting on their Facebook page.
Verified Purchase
Hi! We sincerely apologize for the experience. To clarify, like any other subscription service, our subscriptions are set to auto-renew unless cancelled (this is stated at the checkout window). If your desire is to no longer receive crates, then we advise cancelling your subscription before the next renewal date.
Great box!
Aug 13, 2017
Jennifer S.
I just got my first box and it came in two weeks. I had been warned it might take up to 6 weeks since it was being shipped from Japan but, got it quick. I got it to share with my nephew who loves Japan and we had a good time going through the snacks. Thinking about getting another one but, this time getting one of the larger boxes.
Verified Purchase
Awesome Crate & A Learning Experience...
Jun 28, 2017
Lizzie M.
First, I would like to share some information with some reviewers leaving ridiculous claims on their reviews (pretty laughable ones, actually, lol). "False advertisement can further be classified as deceptive if the advertiser DELIBERATELY MISLEADS the consumer, as opposed to making an honest mistake." I don't know about everyone else, but I have yet to see deliberate misleading information. Some months are well over the stated weight while other months it falls just a little bit short. Furthermore, think of it this way: with this product you are paying not just for products, but for an EXPERIENCE, too. Put things into perspective, people! And, btw, if someone sent me an email and told me I was committing illegal behavior - when I'm not - I probably wouldn't reply to your crazy self either. Just
Verified Purchase
Terrible!
Jul 05, 2017
Mike M.
Ordered but never received package, waited two months. Finally contacted them and they offered a refund to which I accepted. Two months later still no word.
Verified Purchase
Hi! We sincerely apologize for the experience. If you have any lingering questions or concerns, then please contact our support team for assistance (info@japancrate.com).
Terrible customer service
Jun 21, 2017
Jennifer M.
My 6-month subscription was somehow set to auto-renew when I had purchased this a one-time gift. They sent no advance notice that my subscription was going to automatically renew and charged me $140 for another 6 months. I immediately cancelled and contacted them asking for a refund and they refused. Terrible experience.
Verified Purchase
Hi! We sincerely apologize for the experience. To clarify, like any other subscription service, our subscriptions are set to auto-renew unless cancelled (this is stated at the checkout window). If your desire is to no longer receive crates, then we advise cancelling your subscription before the next renewal date.
No big issues, my favorite box
Mar 27, 2017
Jennifer L.
I've been a subscriber since March 2016. I have only had one problem: one box contained several lemon-flavored items and a bag of cough drops. Otherwise, I love everything. No problems receiving items or boxes, so I can't comment on customer service. I've tried several boxes, but this is my favorite. Last month I got soy sauce flavored Cheetos! Yum!! I am very happy with this service, but I do miss the Manga comic that they used to send each month.
Verified Purchase
Hi! We appreciate the feedback. For information on what tasty snacks we plan to include in next months crate, please check out our social media: @japancrate
Terrible service, false advertising
Apr 26, 2017
Angela D.
The box doesn't weigh nearly as much as they advertise they do. Which is illegal and they are aware of this. They also won't refund me when I cancelled, which is also illegal. Takes forever to reply to messages and doesn't actually offer help, had to issue chargeback due to horrendous customer service.
Verified Purchase
Hi! We sincerely apologize for the experience. To clarify, like any other subscription service, our subscriptions are set to auto-renew unless cancelled (this is stated at the checkout window). If your desire is to no longer receive crates, then we advise cancelling your subscription before the next renewal date.
Love Kira Kira Crate
Jan 08, 2017
Joanna Z.
The Kira Kira Crate is a must-have for Japanese beauty lovers. The box is beautiful and the selection of products is spot-on with a range of skincare, daily care, cosmetics and pamper. You will discover plenty of new beauty finds!
Verified Purchase
Not a pleasant experience
Mar 09, 2017
Bethany J.
My main issue here is the terrible customer service. They are extremely unhelpful and refuse to answer questions. I tried the Doki Doki crate (which was mostly junky stuff and definitely not worth $40 CAD), and that month they happened to change their shipping so the boxes ship sooner, so I checked my account but the "cancel by" date was unchanged, and since I was still waiting for my first box, I didn't cancel yet. Once I finally received the box, they'd already charged me (earlier than the date that I checked on my account) for the next box. When I tried to explain this, they refused to refund me and tried to lay the blame on me. I don't write negative reviews, ever, but this impressively bad customer service is worth warning others about. The boxes aren't that great--I'd recommend going for a different Japan box--I wish I'd checked the reviews!
Verified Purchase
Hi! We sincerely apologize for the experience. To clarify, like all subscriptions, our subscriptions will auto-renew, regardless of the whereabouts of the previous shipment. The only way to stop the subscription from renewing is to cancel it before the next renewal date.
Same Issue Like Others, AVOID
Mar 07, 2017
John N.
Like Others have already stated, I was charged with two months before I received my first month's shipment. Their customer service is abysmal and they assume all blame is on the end user. With NO TRACKING, who will they assume responsibility? Lastly, their crates do not contain anything close to $30 worth of items.
Verified Purchase
Hi! To clarify, we have chosen to ship our crates without tracking so that we can invest more in the crates (better items). Still, we fully expect our crates to arrive. Did you eventually receive your crate? If not, then please contact our support team so that we may investigate further (info@japancrate.com).
Got the box but 1
Jan 19, 2017
Abigail F.
I just got my DokiDoki box everything was pretty cool. I just didnt get the Higemanju Gamaguchi Coin Purse (it was not in the box) but my daughter an I enjoyed the candy.
Verified Purchase
Hi! We sincerely apologize for the experience. In the future, if you do find any items missing from your crate, please contact our support team so that we may provide assistance (info@japancrate.com).
Wouldn't let me switch
Feb 01, 2017
T W.
Got the Japan Crate 3 month premium subscription ($30/month) for my daughter for Christmas. She got the first crate and said she didn't want so much candy and would much prefer the Kira Kira box ($29/month). Customer Service said no switching -- that only after we are done with the 3 month Japan Crate subscription they will subscribe us to Kira Kira. This was so not helpful!
Verified Purchase
Hi! We sincerely apologize for the experience. To clarify, when you subscribe to of our prepaid plans, you are purchasing a specific crate at a bulk price. While it is unfortunate to hear of your experience with the first crate, because you committed to multiple crates, you would still be shipped the remaining crates.
Don't buy
Jan 24, 2017
Michael H.
They charged for 2 months of service before my 1st month was even delivered, then refused to refund the second month. I had to dispute with credit card. How can I know if I want to keep the service if I haven't even received the first month? And how can they get away with charging over a month in advance of delivering a particular month's service?
Verified Purchase
Hi! We sincerely apologize for the experience. To clarify, like all subscriptions, our subscriptions will auto-renew, regardless of the whereabouts of the previous shipment. The only way to stop the subscription from renewing is to cancel it before the next renewal date.
Disapointing
Jan 22, 2017
Sheila W.
We have received two boxes and still waiting for January's. The first one came right away. Second one they said was delayed by weather. Understandable but in my corospondence with them they had said they would send a shipping number for tracking and never did, along with a canned response of 3-4 days, we did receive it about the 26th of Dec, long delay. Fine, attribute to weather and holiday shipping. Received email for Jan shipment with tracking number this time. I was supposed to receive it by the 11th from the tracking data and nothing. I emailed them through the web site contact, which I don't like, there should be a better way that attaches my account information. Then noodles Umai is ok, we thought it would be fun to have a variety, but the noodles are so so. Feb. will be our last order, as we have been charged for it. I guess you can say we are canceling it as I hate to chase after our order in regards to the shipping thing and the noodles are nothing to write about.
Hi! We sincerely apologize for the experience. To clarify, the reason for the inconsistent delivery time between crates has to do with factors which we have no control over (customs, weather, and the postal service). Regretfully, we have no influence over how quickly a crate is processed through customs and delivered by your local postal service.
Never recieved
Jan 18, 2017
Terria F.
My son wanted this for Christmas. I did the order with the stocking they had for a bonus this order was placed December 30th 2016 now January 18 2017 still no crate or anything. Membership cancelled waiting to hear back from customer service. Not able to track or anything. Don't fall for this!
Verified Purchase
Hi! We sincerely apologize for the experience. Regretfully, once a crate has left our warehouse, we have no control over how quickly it is processed through customs and delivered by your local postal service. If your crate has yet to arrive, then please contact our support team for assistance (info@japancrate.com).
Go with Bocandy instead
Dec 31, 2016
Jess B.
I read so many reviews about how great the snacks from Japan crate were that I couldn't wait to try it. I finally found a great coupon and subscribed. I was excited to get my box. It arrived fairly quickly but tracking was impossible, even after contacting the company. Once it arrived, I tore open our mega box and was instantly disappointed. Nothing even looked appetizing. My 4 year old LOVES snacks of all types and each he tried, he gave back saying they were disgusting or gross. I tasted each one and agreed with him. Only one bag of snacks, a very small package of chocolate filled cookies were very good. All unopened items are still just sitting in the box. What a waste. I recommend bocandy, a similar subscription of snacks from around the world. That box we devoured and couldn't wait for another.
Verified Purchase
Hi! We sincerely apologize for the experience. Japan is known to offer uniquely flavored items, some of which may require an acquired taste.
Exitement
Nov 13, 2016
Brianna T.
it was fun getting the japan crate for the first time ever (even though i got the mini) but their is one problem it needs a tracking device to see where it is and when its coming can they fix it plz
thanks(*^▽^*)
Verified Purchase
Hi! We appreciate the feedback. While the tracking may be an option in the future, currently, if your crate does not arrive within 2-4 weeks (from the ship date), then please contact our support team for assistance (info@japancrate.com).
Fun snacks!
Oct 12, 2016
Sakura O.
Japan Crate is a great starting point for anyone wanting to dive into Japanese snacks! Don't get me wrong, they also offer plenty of tasty stuff for those of us who know our way around a Pocky stick. The boxes are usually fairly balanced with chips, gummies, chocolates and of course the drink, bonus & DIY kits for premium subscribers. I definitely recommend! You can see some examples of Japan Crate and reviews on my site at www.sakuraotaku.com and you can use code SAKURAOTAKU at checkout for $3 off your first JC or their Doki Doki Crate ^_^
Bait and switch
Oct 28, 2016
Robert M.
Things are often missing from boxes. Boxes are almost always delayed. Every other month you get the same exact things. Very overpriced.
Verified Purchase
Hi! We sincerely apologize for the experience. If you have any lingering questions or concerns, then please contact our support team for assistance (info@japancrate.com).
best sub box there is
Aug 24, 2016
Sakpo D.
i love anime and japan and I get all Japan crates boxes and theyre amazing. it feels like I'm going to japan every month
fast shipping, rare product
Aug 22, 2016
Jake
been getting japan crates for months now. always fast shipping and customer support has been super helpful
Awesome!
Sep 07, 2016
Katrina R.
I had so much fun unboxing and trying all the different candies with my sister. https://www.youtube.com/watch?v=4DWlJ9wG404&list=PLnBg2qoWTDKuCL9aaStMmw2nsuGCxUbzN&index=3
Verified Purchase
Great value
Jul 19, 2016
Jake
Got the Japan Crate last week and loved it. Searched online for items in the box and it was like 3x more expensive then the individual value so I think i got my moneys worth