This box is terrible. I ordered my first box on April 20th it was shipped April 28th. Its now July 28th it has not arrived. I also was charged for May crate as well. I got a notification that it shipped on May 13th. Still didn’t get that one either. It has been 12 weeks since ordered my April crate and 10 weeks since the may one was supposedly shipped! These people are ridiculous I tried to get in touch with them they said it should be on its way. Please be careful people.
Hi Olga! Thanks for the feedback, we really appreciate it. We're deeply sorry about your experience and for the delayed crates. We've checked and we see that we've replied in your inquiry about your missing crate last August 22nd and still awaiting for your response. Please do reached out and reply back to our support so that we can resolve the issue about your missing crate. Will wait for your response.
It's been in transit for 16 business days and I still don't have my package. NOTHING has been updated on the shipping information. I've messaged them multiple times for help and nobody has answered me. Very unprofessional on their part. Will never order from them again
Thank you so much for your review!
We see that you had ordered on December 2nd. On our website and in the Order Confirmation, we kindly ask that you give us 5-10 business days to fulfil your order and 5-7 business days to deliver, once your crate is handed over to the shipping courier. :)
We are just as excited as you are to receive your crate, so we really appreciate your patience while your crate is lovingly put together and handed over for shipment.
If you don't see any updates to your tracking link soon, please contact our Customer Support team so that we can look into your order further.
Thank you so much Sarah!
Shipping taking longer than they said, package still not here...
Edited: you guys never explained the second amount of shipping days for this item, you only explained that I would need to only wait 5-10 business days. I would know this because if I knew I was being misled I would have not subscribed to you guys at all!
Thank you so much for writing in about this! I see that you ordered on December 10th.
I am terribly sorry if you were expecting your crate to be delivered sooner.
On our website, at checkout, and on your order confirmation, we ask that you wait for 5-10 business days for your crate to be lovingly processed and put together.
Once it's been fulfilled, we ask that you wait for another 5-7 business days for it to be delivered.
We also state that there are, unfortunately, slight holiday delays with some of our shipping couriers.
However, I see that your crate has been all set and ready to be picked up! We're just waiting for your shipping courier to swing by and pick it up....
I ordered the December crate on the 17th of November and received an email on the 28th November saying that my crate was shipped and is on it's way. However upon checking the tracking on DHL's website there was no update regarding DHL even receiving the crate so I contacted DHL and they said that they have not received the crate at all. Then after 5 business days I still had not received my crate, keep in mind that it cost $20 for shipping alone and it was stated that shipping would take 3-5 business days. I then emailed Japan Crate asking what the issue was and they said please allow 5-10 business days from the order date which made no sense as it had already been 3 weeks since I ordered. Another 5 business days passed and still nothing so I emailed Japan Crate again and they did not respond to me at all so I had to email them for a 3rd time and finally they responded but they didn't help me at all. I was very unhappy with the service and I emailed again stating that I wanted a refund as the service was horrible and I was no longer willing to wait. Then after that email I suddenly get an email from them saying that my crate was damaged and was sent back to them by DHL which was a lie as I contacted DHL and they said they didn't receive the package at all....
Thank you so much for your review. We are terribly sorry about your experience.
The automated email that went out on the 28th of November was very unfortunate, as
a small number of crates in that mass shipment were not actually shipped out on time.
Our crates are fulfilled within 5-10 business days, handed over to the shipping courier, and delivered shortly thereafter, depending on the shipping courier and the subscriber's location. (In your case, South Africa)
We fully anticipated that everything was on time and ready to be handed over to the shipping
courier, which is why the automated email went out.
However, your crate was in a particular batch of Premium Holiday crates that were damaged between our warehouses, before being handed over to DHL (meaning DHL...
WARNING: DON’T SUBSCRIBE UNLESS YOU ENJOY BEING DISAPPOINTED!!! Since subscribing back in November for 3 months as a Christmas gift for my daughter, she’s only received 1 crate! The 2nd one was shipped December 9th but still has not arrived! After multiple requests for tracking. I continually get the same response “sorry we switched couriers” - don’t care, I paid for a product I have not received! Product in first crate was decent but unless they fix their shipping issues. I can not endorse this subscription.
I haven't got my package yet, we ordered it the 5th of January, now it's the 21st, I don't like this,
Ordered box on the 2nd of December, and it’s now January 5th. I reached out to Seller and still have not received a response. There is absolutely no tracking information on my order and in my email to the Seller I asked for the tracking information but they have not replied. I was excited about my box, but I’m not buying this box ever again.
Seller finally contacted me with the shipping information and my order is currently “received”. My box has not even shipped. I ordered this box on December 2nd, so we are way past the 10 business day wait BS. Don’t waste your time.
Thank you for reaching out! We're so sorry about the delay, we've been a bit backed up on our tickets and had some girls off during the holidays. I saw that you had reached out, so I found your tracking link.
We had switched to a new shipping courier in December and had been experiencing some delays while we finalized some loose ends. We finally finished contract agreements over Christmas weekend, so everything should be going much smother from here on out. However, I am really sorry that it has caused some delays with your crate. Thank you for being so patient and reaching out to us!
Customer Support has reached out to you with your tracking link, please take a look so that you...
Ordered 3 weeks ago and paid 40$. Still haven’t received any notice of the order even being confirmed nor shipped. Even wrote and email. Horrible customer service.
Horrible service. Ordered on 12/19. No shipping info provided. Email and email and no response. Thanks for stealing my money and disappointing my 10 yr old daughter. I will request a charge back with my bank.
Hi Carlos! We're sorry for the delay of your crate. We've checked your subscription and see that your January crate was included in the shipping issues we encountered during the transition of changing the shipping provider. As we have announced recently that started December 1st, all crate will be shipped with the new shipping but mistakes happens. And we sincerely apologize for the inconvenience. However, we did all that we could to fix the issues with the shipping and rest assured, your crate is in transit. Please check back the tracking link that we have provided in your email for updates. Also please allow some time for the tracking information to populate. Again, we're deeply sorry for the delay and overall experience. Rest assured, it...
I ordered my box at the end of November and still have not received it. I contacted the seller and was told it will be here by January 14th. Six weeks for a monthly box?! I have received other subscription boxes in less than half that time. I am not sure how this box is being shipped but by the looks of it, it is coming by horse!
Hi Susan! We're deeply sorry for the inconvenience we have cause about your delayed crate. We've checked your subscription and looking further, we see that your crate was shipped on schedule and should have arrived. You can expect an email from us very shortly. Please respond to our request so we can look further and investigate the issue. Stay Safe!
Canceled my subscription, Got several emails confirming that said subscription was canceled and that it was close to expiring, Then out of no where my subscription was renewed? Wont provide you refunds either. Extremely disappointed considering their service is normally pretty good.
Hi Brandon! We sincerely apologize for the experience you've had with us.
We've reviewed your account and it looks like there was no attempt to cancel the subscription from your end before the recent renewal. Your subscription was canceled after it was renewed.
As per the subscription details, your subscription was active before the renewal on December 24th that's why you received "expiring" notifications when the system tried to renew on 24th. Since your subscription was active, the system will try to renew your subscription that is why it got renewed on 27th of December. To clarify further, all of our subscriptions are set to auto-renew, based on the acknowledgment that is agreed upon at signup. We simply ask that you cancel your subscription date at any...
Stay away! Terrible customer service! I ordered a box November 17 and still have not box... Plus they charged for the second box a day early and will not refund my Credit Card! I sent them and email December 17 (renewal date is Dec 18) but it took the 4 day to respond and do nothing:(. Oh except not refund my credit card. Shady Grinch Company:(
Hi Roxanne! We offer our deepest and sincere apologies for the experience you've had with us. We've reviewed the issue and seems that you're already in contact with our customer support. Due to the busy holiday season, we've received a high volume of support emails recently and we’re still working through them that's why our responses are getting delayed. We really sorry for for the inconvenience. :(
As for the recent renewal, to clarify a bit further, you're initial subscription was November 18th and was set to auto-renew on 18th of the succeeding months if not cancelled. All of our subscriptions are set to auto-renew, based on the acknowledgment that is agreed upon at signup. We simply ask that you cancel your subscription date at any...