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Reviews (1375)
- Reviews for this product (1369)
- Reviews for this seller (6)
Shipping speed
Feb 10, 2023
Emmanuel K.
Don't bother buying, this is the worst shipping doesn't even ship, been waiting for 4 boxes for 42 days, this is the worst service on crate joy, and won't even disclose shipping info
Verified Purchase
Hi Emmanuel! We apologize for the dissatisfying experience you have had with our shipping service. Your satisfaction is of utmost importance to us and we are deeply sorry that this was not the case during your experience. Our team is actively working to resolve this issue and ensure that you have a more positive experience in the future. We appreciate your patience while your crates were still in transit and understanding as we work to rectify this situation. Please let us know if there is anything else we can do to improve your experience.
Worst Shipping and No Customer Support
Dec 20, 2022
Vicki W.
No idea how to rate it because its been since November 28th and I have yet to receive the package. Email's to the Company go unanswered. So very disappointing as it was a Christmas gift and I won't get it in time apparently. Would not recommend.
Verified Purchase
Hi Vicki! First of all, we're terribly sorry for the delay in response. We’ve received a high volume of support emails recently, so we’re still working through them. We sincerely apologize for the wait.
Secondly, due to unforeseen delays, our October and November crates were not shipped on schedule. Due to the popularity of the Persona 5 crate, fulfillment takes longer than usual. Rest assured, we're working on it because most of the containers have already been picked up and the tracking links should start moving soon.
Avoid
Dec 10, 2022
Scott N.
Horrible never received item and doesn’t respond
Verified Purchase
Hi Scott! We're terribly sorry about the overall experience and the delay in receiving your crate. However, we've checked your subscription and saw that your crate was delivered to your address on December 10th via USPS. You can expect an email from us very shortly with your tracking information link. Also, please confirm if you received your crate.
Let me know if you have any other questions or concerns.
Promo code didn’t work wont give $ back
Aug 04, 2022
Zac B.
They sent me a promo code for buy1get1 free and it didn’t work but it said the code was in there so it charged me for 2 crates and they give me my money back #scammers
Verified Purchase
Hi Zac! We're sorry for the confusions. We've checked your account and we can see that you've recently ordered 2 Japan Premium crates. Based on the email history, you've tried to use the on going BUY1GET1 promo code. But due to that you've ordered 2 crates, that is why the code didn't work. Please note, as per mechanics of the promotion, you only need to checkout 1 crate and we will send the other crate for FREE together with your purchased crate when the promo code is applied during checkout. Hope this clear things out and we're really sorry for the inconvenience.
Moving forward, we can see that your subscription has been cancelled and your recent 2 orders of Japan Premium crate were already refunded to...
Be Warned
May 10, 2022
Adam L.
This was a horrible experience. The first crate was a month and a half late. Then the rest came back to back so I might as well have bought it in bulk.
For some reason my subscription got canceled by the seller without my knowledge before I even got the fist box so I had to contact them for that.
Then on top of it all japan crate charged me for another 3 months even though I removed my card information from cratejoy as soon as I made the order. There is something fishy going on with this middleman website. I don't even have an account with japan crate so I can't even try to get a refund! I had to get a new credit card.
Save yourself the trouble and at least order from the sellers own website.
Verified Purchase
Hi Adam! We understand where you're coming from with the overall situation and we're deeply sorry for the experience. The ongoing supply chain issues has delayed the arrival of many of our crates. This includes also the combination of difficulties around COVID-19 staffing precautions and not to mention the limited flights from Japan, our fulfillment team has fallen behind for all our shipments during the month of January - April, that is why your crates didn't arrive on time.
As for the renewal of your account, with the recent redesign of our website, we migrated all our customers to a new platform. Unfortunately, because of this migration, some of accounts did not process correctly.
Rest assured, that we've already cancelled your recent renewal and subscriptions and...
Avoid this box - buy something else
Apr 16, 2022
Jessica O.
These boxes aren’t worth it. I ordered a 3 month subscription for a gift, it was fine but not something I’d ever order again. I also canceled the auto subscribe about a week after placing my initial order. Well, that didn’t go through as JapanCrate has “no record of a cancelation attempt” (something very odd to keep a record of if you ask me), and are refusing to provide any kind of customer service, partial refund, etc.
I reached out to them multiple times before getting any sort of reply. It took them over a week to get back to me. Their emails are glib. They aren’t helpful. Avoid this box like the plague.
There are other curated boxes with Japanese items and they are better. I’ll certainly be telling anyone who listens not to go with this one.
Verified Purchase
Hi Jessica! Thanks for giving Japan Crate a try. Although you didn’t enjoy the experience, we do appreciate you. However, with the recent redesign of our website, we migrated all our customers to a new platform. Unfortunately, because of this migration, your renewal date did not process correctly. During this period, you account is still active, like any other subscription service, our subscriptions are set to auto-renew unless cancelled (this is stated at the checkout window). If your desire is to no longer receive crates, then we advise cancelling your subscription before the next renewal date.
:( service, ship & fraudulent charges
Apr 12, 2022
Nicole M.
Everything about this subscription was frustrating. Boxes late and missing. I canceled via cratejoy, and now I've been billed by Japan Crate somehow even though I canceled. Skip this one, not worth the hassle.
Verified Purchase
Hi Nicole! We’re deeply sorry for the delay and we're so sad to hear that you still not getting your crates. We've checked your subscription and saw that you had reached out. As we have said in emails that we've encountered some shipping hiccups during our transition to our new shipping provider. Rest assured, we're working around the clock and we're trying our best to keep up. However, about your recent renewal, like all subscriptions, our subscriptions will auto-renew, regardless of the whereabouts of the previous shipment. The only way to stop the subscription from renewing is to cancel it before the next renewal date. And we're terribly sorry for the inconvenience.
Moving forward, one of our Customer Support will get in touch with...
Waste of money!
Apr 12, 2022
Laurisa N.
I placed my order on 9/30/21. First order was supposed to arrive end of October. It arrived in November. The second box was lost and was never received. The third box sent arrived 4 months later in March 2022! We purchased a 6 month subscription for $200. Its been 7 months and we only received 2 boxes. Correspondence is very poor. Waste of money! Never again!
Hi Laurisa! Thanks for reaching out! First and foremost, we sincerely apologize for the overall experience and we're sad to hear about the situation. We know you’ve been waiting for your crates, and we sincerely apologize for the delay. Please bear with us while we investigate the issue. We will be sending email into your registered email address and we can communicate from there onwards. Thank you so much for being part of the family and for your continued support. Keep safe and have a great day!
Awful service, over charged me 3 times
Apr 08, 2022
Adam D.
Very poor customer service experience. They had shipping issues when I ordered in December, so I didn’t receive a package until March, which I understood. However when I received my second package, it was the March box again. I asked them to cancel, as I tried on their website and it wasn’t working. They did not, and when I was charged I asked for a refund and instead they charged me AGAIN. I have received 2 of my 3 boxes I paid for, and they have now charged me for 9 and customer service is unresponsive. The customer service agent sent me tracking info to “prove” I received my packages, but upon clicking the link it showed it was delivered to an address in New York. I live in Canada.
The few products I received are fine, the experience makes it absolutely NOT worth it.
Verified Purchase
Hi Adam! First and foremost, we're terribly sorry for the overall experience and we're sad to here you weren't happy with the service provided. Our staff do care and they try and provide the best possible service at all times, I am sorry you feel you have been let down in this instance. Rest assured, we're looking into it and please bear with us while we investigate the issue about your account and the missing crates. Again, we apologize for the inconvenience this has caused you. We assure you a response within 2 working days.
Never got my box
Apr 03, 2022
Hailey W.
My box never showed up have contacted support multiple times.
Verified Purchase
Hi Hailey! We apologize for your crate’s delay. Rest assured that we are currently finalizing the fulfillment of your crate. We’re working on getting every customer a tracking number, please allow us a couple of days to finalize everything.
Once we fulfill your crate, we will send an email with your tracking number.
In the next couple of days, we will start shipping them and you can expect your crate within the next 2 weeks.
We appreciate your patience and understanding.
Contradictory Statements from Seller
Mar 30, 2022
Katherine C.
Ordered end of December 2021, with the understanding I'd be receiving January 2022 end of January/start of February 2022, with shipment from USA.
Did not received - support claimed they had to ship out of Japan (contradiction #1), that they were looking for an alternative shipping provider and would be good to go in about 3 weeks (contradiction [to reality] #2).
Contacted multiple times until March 2022, at which point I received an email from JapanCrate's own website that I had an order via them (for $0.00), and logging in to CrateJoy I noticed my order has been cancelled.
Contacted both JC (no reply) and CJ (both JC and CJ) - CJ haven't gotten back to me yet as I'm sure they're equally confused as I am how I can be cancelled but not cancelled, but JC have claimed they have migrated me to a new system (???) where my account is active (I can't access nor see this!), that they *have* sent me FEB and MAR (where was my notification if I apparently have an active account? also tracking shows both were dispatched a few days ago, on the same day, and from the States), that JAN was lost in transit (where is the tracking showing this? contradiction #3).
In short, I am moneyless, crateless, and sick of being treated like I can't remember what they've told me previously (we ship from the States! oh no we don't. Except we do! We have your order! Wait we cancelled it. Oh wait we...
Verified Purchase
Hi Katherine! We are very sorry to hear you weren't happy with the service provided. We understand the frustration of waiting for the crates and the complex migration. We went ahead and refunded your January and remaining crates. Although you didn’t enjoy the experience, we do appreciate you. Thank you for leaving your feedback. Keep safe and have a great day!
Don’t buy from this place
Mar 25, 2022
Janice W.
I really would not know anything about this product because despite the order being placed over 2 months ago, a shipment has not yet been received. I really need my money back because this is apparently ever going to arrive. I have contacted the seller and CrateJoy and have had no satisfactory responses.
Verified Purchase
First and foremost, we sincerely apologize for the delay of response, as we’ve received a high volume of support emails recently and have been doing our best to keep up.
We know you’ve been waiting for your crates, and we sincerely apologize for the delay. With the recent increase of Covid cases, our logistic partners have been affected with a labor shortage, thus affecting some of our shipments. Due to these abrupt and unexpected changes, we decided to pursue other shipping methods that would allow us to ship our future crates without delays. As we've already set with the new shipping method, we kindly ask you for your understanding and patience. Rest assured, we finally finished contract agreements, so everything should be going much smoother from...
disappointed. feels like a scam.
Mar 12, 2022
Hannah T.
placed my order back in January, and still waiting for my subscription box. reached out to support, they took a few days to respond only to tell me that “according to their records, my box had been delivered.” nothing has gotten delivered, and i never once even got tracking info, i only got an email stating that because of a Tsunami, that my shipment would be delayed a week or two. forwarded that email to customer service and i’m waiting for a response. hoping to either get tracking information on a replacement, or a full refund. don’t think i’ll be ordering from this company again which sucks, i was excited to get this. there was supposed to be a free 2022 lucky bag included as well, but i’m sure that won’t be included in the replacement shipment (if they even send one.)
Verified Purchase
Hi Hannah! I have reviewed your account and would like to first and foremost sincerely apologize for the sub-par experience; unfortunately, the ongoing supply chain issues has delayed the arrival of many of our crates. As per the previous response by one of our Customer Support, we didn't confirmed the delivery of your crate but instead we only assumed that your crate should have arrived. But since your crate didn't arrive on the duration of shipment, we requested to have a replacement crate and have it re-shipped as soon as possible.
Thank you so much for your patience during this difficult time. We’re a small team dedicated to bringing you the joy of Japan, but the pandemic has been extremely challenging for international shipping. We...
Still waiting close to three months
Mar 08, 2022
Vikki D.
still waiting on my first box
Verified Purchase
Hi Vikki! We know you’ve been waiting for your crates, and we sincerely apologize for the delay.
Our courier, Japan Post, suddenly suspended shipments to Canada without notice due to the pandemic. This halted all packages from JP Post into Canada, and created a backlog of shipments to be returned from their warehouses. We are currently working on other solutions to get your crates shipped as soon as possible.
Thank you so much for your patience during this difficult time. We’re a small team dedicated to bringing you the joy of Japan, but the pandemic has been extremely challenging for international shipping. We appreciate you bearing with us as we navigate all the sudden changes that have happened. Please know we’re exploring options for how we can...
Feels like a scam.
Mar 06, 2022
Stephanie G.
Not worth the hassle. Never received my first crate. Had to have them resend. Then, it auto renews the subscription unless you cancel. Nowhere in the initial purchase does it make this clear. I rechecked my emails to make sure I didn't miss something. What was supposed to be a simple gift for my daughter has turned into an expensive hassle. Feels like a scam. Never again.
Verified Purchase
Hi Stephanie! We know you’ve been waiting for your crates, and we sincerely apologize for the delay.
With the recent increase of Covid-19 cases, our logistic partners have been affected with a labor shortage, thus affecting some of our shipments. Due to these abrupt and unexpected changes, we decided to pursue other shipping methods that would allow us to ship our future crates without delays. As we've already set with the new shipping method, we kindly ask you for your understanding and patience. Rest assured, we finally finished contract agreements, so everything should be going much smoother from here on out. However, we're really sorry that it has caused some delays with your crate.
Thank you so much for your patience during this difficult time. We’re a...
STAY VERY FAR AWAY
Mar 03, 2022
Mark M.
I was billed over $160 during a 4 month period. I was told multiple times crates were shipped and heading my way. I was told multiple times crates were reshipped and would be to me shortly. I have NOTHING. DO NOT USE THIS SUBSCRIPTION.
Verified Purchase
Hi Mark! We’re deeply sorry for the delay and we're so sad to hear that you still not getting your crate. We've checked your subscription and saw that you had reached out. Unfortunately, with the recent increase of Covid-19 cases, our logistic partners have been affected with a labor shortage, thus affecting some of our shipments. Due to these abrupt and unexpected changes, we decided to pursue other shipping methods that would allow us to ship our future crates without delays. As we are currently setting this new shipping method, we kindly ask you for your understanding and patience. Rest assured, we finally finished contract agreements, so everything should be going much smoother from here on out.
Please know we’re exploring options for how we can...
Would not recommend
Mar 03, 2022
Michele T.
I would give it no stars if I could. I placed my order at the end of December and I did a 3 month and it just said my 3rd one shipped and I still don’t have my 1st or second box. Have asked and have been told to please wait. Very unprofessional
Verified Purchase
Hi Michelle! Thanks for reaching out! We've checked your account and unfortunately, the ongoing supply chain issues has delayed the arrival of many of our crates. This includes also the combination of difficulties around COVID-19 staffing precautions and not to mention the limited flights from Japan, our fulfillment team has fallen behind for all our shipments. We know how much you look forward to your crates each month, and we sincerely apologize for the inconvenience.
On review, we can see that your initial order was made on January 10th and not on December. And we sincerely apologize for the confusions. Please know we’re exploring options for how we can make this up to you, and will update you as soon as possible. One of our...
Do yourself a favor and AVOID THIS SCAM!
Mar 01, 2022
Tiffiny C.
Paid for 3 month subscription and never received ANY crates. Contacted customer service at Japan Crate and Crate Joy. Neither responded or contacted me. I had to cancel with my credit card. Do yourself a favor and AVOID THIS SCAM!
Verified Purchase
Hi Tiffiny! Thanks for reaching out! We've checked your account and unfortunately, the ongoing supply chain issues has delayed the arrival of many of our crates. This includes also the combination of difficulties around COVID-19 staffing precautions and not to mention the limited flights from Japan, our fulfillment team has fallen behind for all our shipments. We know how much you look forward to your crates each month, and we sincerely apologize for the inconvenience.
Our team were working around the clock to get every delayed crates in the mail and should have them shipped really soon. Rest assured, we will update you as soon as possible once your crate was shipped.
Please know we’re exploring options for how we can make this up to...
Not impressed. Will not buy again or sub
Mar 01, 2022
Clare M.
Not worth the wait or the money. Very boring contents and plush toy was tiny and not great quality
Verified Purchase
Hi Clare! Thanks for giving Japan Crate a try. Although you didn’t enjoy the experience, we do appreciate you. We understand not everybody will approve, and thank you for leaving your feedback. Each month is different, and if you ever choose to try Japan Crate again in the future, please reach out so we can provide a nice coupon code. Thanks again! Stay safe and healthy!
Unhappy without snacks
Feb 28, 2022
Rebecca A.
I am so unhappy. I ordered the standard crate in November as a Christmas gift to my daughter (six-month subscription) and she has not received ANY crates yet (December, January or February). I ordered the Doki Doki crate for my other daughter and 2/3 were promptly shipped via DHL which was awesome but the third seems to be “shipped” like these other ones so we’re still waiting on that .
To get the tracking info you have to email them and when you do get the tracking number it doesn’t move - just says “ Shipping Label Created, USPS Awaiting Item”.
I get that it’s coming from Japan and that it might be slow. But it’s March tomorrow and we have not even received December’s crate.
They say they have reshipped both December and January crates. Where are they then?
Verified Purchase
Hi Rebecca! Thanks for reaching out! We know you’ve been waiting for your crates, and we sincerely apologize for the delay.
With the recent increase of Covid cases, our logistic partners have been affected with a labor shortage, thus affecting some of our shipments. Due to these abrupt and unexpected changes, we decided to pursue other shipping methods that would allow us to ship our future crates without delays. As we are currently setting this new shipping method, we kindly ask you for your understanding and patience. Once fully implemented, this will allow us better control over our shipments and avoid further delays.
Thank you so much for your patience during this difficult time. We’re a small team dedicated to bringing you the joy of Japan,...
Scam. Don’t sub!
Feb 26, 2022
Adam J.
It’s been an entire month. They are about to take my monthly payment. But I’ve yet to receive anything. Stay away from these scammers. Can’t track anything, haven’t gotten any responses.
Verified Purchase
Hi Adam! We’re deeply sorry for the delay and we're so sad to hear that you still not getting your crate. We've checked your subscription and saw that you had reached out. Also, we can see that your February crate was already shipped. You can expect an email from us very shortly with your tracking information link. Please note, your tracking won't update until your crate reaches your country, then it will update very quickly thereafter.
Thank you so much for being so patient with us as we navigate through this roadbump, we have some changes we are working through to ensure this doesn't affect any future shipments. Please stay safe and have a great day!
Fraud DO NOT PURCHASE
Feb 25, 2022
Emily T.
I would like to give this company zero Stars. I ordered the Japan crate subscription in November 26th as a Christmas present for my daughter it is now February 24th and I have not received the December crate or the January crate the company says they have issued me a new crate for December and that has not arrived they do not provide you with tracking to track your package and they do not reply to your customer service concerns. They are refusing to give me a refund for my January crate as it is their company policy to reship out a missing crate. Even though no crate has arrived they are insisting that they reship out another crate before issuing my refund.
Verified Purchase
Hi Emily! Thanks for reaching out! We've checked your account and unfortunately, the ongoing supply chain issues has delayed the arrival of many of our crates. This includes also the combination of difficulties around COVID-19 staffing precautions and not to mention the limited flights from Japan, our fulfillment team has fallen behind for all our shipments. We know how much you look forward to your crates each month, and we sincerely apologize for this additional wait.
Please know we’re exploring options for how we can make this up to you, and will update you as soon as possible. We can see that one of our Customer Support is already in touch with you. Rest assured, your replacement January crate has already been requested. Once the...
Disappointed.
Feb 23, 2022
Gustavo M.
Had a 3 month subscription in November and have not received anything yet
No tracking option.
Verified Purchase
Hi Gustavo! We know you’ve been waiting for your crates, and we sincerely apologize for the delay. Unfortunately, the ongoing supply chain issues has delayed the arrival of many of our crates. We've checked your account and we can see our support manager already in touch with you with regards to your crate.
Also, with the recent increase of Covid cases, our logistic partners have been affected with a labor shortage, thus affecting some of our shipments. Due to these abrupt and unexpected changes, we decided to pursue other shipping methods that would allow us to ship our future crates without delays. As we are currently setting this new shipping method, we kindly ask you for your understanding and patience. Once fully implemented, this will...
Missing box, do not trust this company
Feb 19, 2022
Olivia G.
Paid for a box and never got it, then they tried to charge me again for the next box…meanwhile I’m still over here waiting for the first. Was supposed to be a gift for my daughter.
Verified Purchase
Hi Olivia! Thanks for reaching out and we know you’ve been waiting for your crates, and we sincerely apologize for the delay.
With the recent increase of Covid cases, our logistic partners have been affected with a labor shortage, thus affecting some of our shipments. Due to these abrupt and unexpected changes, we decided to pursue other shipping methods that would allow us to ship our future crates without delays. As we are currently setting this new shipping method, we kindly ask you for your understanding and patience. Once fully implemented, this will allow us better control over our shipments and avoid further delays.
Thank you so much for your patience during this difficult time. We’re a small team dedicated to bringing you the joy of Japan,...
Never received any boxes!!!
Feb 18, 2022
Amanda A.
NEVER received any boxes, as many other have stated. On top of that, they charged me for another 3 months that I did NOT approve of. So now I need to get a refund for the first 3 months and the second 3 months. This is really unbelievable. I cancelled my subscription immediately upon being notified that I "renewed" for another 3 months (at a much higher rate too). I did NOT approve of this renewal and cannot afford it. This is completely unacceptable. I have emailed customer support and they have opened a couple of tickets but it has been a couple days and no one from customer support has reached out to me. I see no where on the site that I can request a refund. I may need to contact my bank to dispute the charges so I can get my money back. I don't want the boxes anymore. I just want my money back.
Verified Purchase
Hi Amanda! Thank you for reaching out! We sincerely apologize for the experience. To clarify, like any other subscription service, our subscriptions are set to auto-renew unless cancelled (this is stated at the checkout window). If your desire is to no longer renew your subscription crates, then we advise cancelling your subscription before the next renewal date. Rest assured, we will take this into account and will get back to you about your request. One of our Customer Support will get in touch with you shortly so please bear with us and we really need your extra patience. If you have any questions, we’re available anytime through our support email. Please reach out and we’re more than happy to help.