Cratejoy is asking me to constantly review this product however I have not once received a box yet. The site shows that I should be receiving box 2 of 3 (ordered the 3 month subscription option. However have not received box one yet.
Hi John! On review, we see that you subscribed on December 4th to our Premium crate, which means that the first crate that you would be shipped would be our January crate. Your January Premium was shipped on December 20th and is currently in transit. Based on when this crate shipped, we expect for it to arrive no later than January 31st. Note, when the crate actually arrives will depend on how quickly it is handled through both customs and the postal service.
My review is not my travel review because I'm still waiting to get all of my stuff I'm still waiting for e-mails after I paid that was a while ago still haven't gotten an email still waiting for somebody to contact me and nobody has I'd like to know what's going on and if someone contacts me and I know what's going on I will change my review but until then I'm sad. I ordered doki doki and Japan crate there's nothing on the site to show that I purchased doki doki there's nothing showing I purchased Japan crate and I bought these through crate joy so I don't know what's going gone I know nothing and I don't like that.
Hi Lori! We sincerely apologize for the experience. On review, we can confirm that your December Doki crate was shipped on November 28th and is currently in transit. Once the crate shipped on November 28th, you were sent a shipping confirmation email. Be advised, these emails can sometimes be filtered into the spam folder, so it is good practice to check both your inbox/spam folders for the email.
Wasn't very much, but it was interesting. Doesn't really feel like it's worth $30+
Hi Meara! We appreciate the feedback!
I received the December crate twice. Not a gigantic deal because I did like that crate but a bit disappointing. I don't seem to have the same issue of waiting forever for crates as some do. Perhaps the reason could be that I'm three hours from a major port. Some months I get it shortly before two weeks and others I wait 4. It's a craps shoot every month. I still enjoy the crate, aside from eel jerky strips a couple of months ago that the dog at least loved.
Hi! We appreciate the insightful feedback. If you have any questions or concerns in the future, feel free to contact our support team for assistance (email@example.com).
They do take awhile to receive as they are shipped from Japan,but once they arrive they're good,have a nice variety of sweets/snacks but if you get them for 4+ months things start to repeat themselves which I didn't like...you can only eat so many rice crackers
We’d love to hear more of your feedback regarding our items. Please send an email to firstname.lastname@example.org and they’ll make sure to pass your feedback along to our purchasing team.
I tried the September box and was extremely disappointed. The snacks either weren’t tasty at all or had a bad after taste.
Hi! We sincerely apologize for the experience. Japan is known to offer uniquely flavored items, some of which may require an acquired taste.
Terrible customer service. I still haven’t recieved my January 2018 crate. I waited the full 6 weeks before emailing email@example.com and when I did I got an automatic response saying they’d get back to me in 3-4 business days. As of Monday it will be 8 business days and I still haven't gotten a response. I feel like I’ve been cheated; there’s no other way to contact them so I’m stuck just waiting (you aren’t supposed to open more than one ticket). It’s extremely frustrating. I was warned by a friend not to subscribe to doki doki crate; she said ever since they switched their shipping back to Japan the schedule and service has been awful. I didn’t believe her and I really should have. I have yet to receive a crate in the month it was intended for. This wouldn’t be a big deal, but a lot of the items tend to be season-specific. It’s hard to find a use for a Christmas tree key chain/ornament in January. The items are cute but definitely not worth the stress of wondering where your box is and if it’s actually going to show up. Some tracking information would be really helpful.
Hi! We sincerely apologize for the experience. Did you ever receive the crate? If not, then please contact our support team so that we may investigate further (firstname.lastname@example.org).