Japan Crate

Hi Connor! Thanks for the update and we're so thrilled to know that you enjoyed the experience with us now! Have a great day! (*￣▽￣)b

Hi Veronique! I have reviewed your account and would like to first and foremost sincerely apologize for the sub-par experience; unfortunately, the ongoing supply chain issues has delayed the arrival of many of our crates.
With the recent increase of Covid cases, our logistic partners have been affected with a labor shortage, thus affecting some of our shipments. Due to these abrupt and unexpected changes, we decided to pursue other shipping methods that would allow us to ship our future crates without delays. As we've already set with the new shipping method, we kindly ask you for your understanding and patience. Rest assured, we finally finished contract agreements, so everything should be going much smoother from here on out. However, we're really sorry that it has...

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Hi Cynthia! We're sorry about the shipping at the moment but rest assured, we are trying our 100% best to sort all things out to avoid future delays. Thanks for the feedback. We’ll definitely take this into account when putting together future crates. We really appreciate the update and have a great day!(o_ _)ﾉ彡☆

Hi Tanya! It is great to hear you already received your crate! Finally!!! This is great news and we really appreciate the update. Thank you for taking time to update your review. We really appreciate it. Best Regards. (o_ _)ﾉ彡☆

Hi Jeffrey! Please note that we have a variety of Japan Crate snack box. If you prefer a bigger box and more snacks and candies, why not try our Japan Premium Crate instead? With 18-20 full-size candy & snacks and a Japan-exclusive drink and lastly you'll get a bonus item as well (from a bag of Japanese Kit Kats to collectibles).
Thanks for the feedback. Though we didn't get a 5 star (*^‿^*), we really appreciate you. If you have any questions, we’re available anytime through our support email. Please reach out and we’re more than happy to help.

Hi Ryan! Thanks for sending over your feedback, we appreciate you very much. We’ll definitely take this into account when putting together future crates. Let us know if there is anything we can do to help. We’re available anytime through our support email. Have a great day!

Hi Matthew! We offer our sincere apologies for the confusion you’ve experienced. Upon review, we can see that you've already been in contact with our Customer Support. Just for further clarification, all of our subscriptions are set to auto-renew, based on the acknowledgment that is agreed upon at signup. We simply ask that you cancel your subscription date at any time before your renewal date, if you don’t wish to auto-renew. Again, we apologize for the inconvenience this has caused you. With that said, please expect an email from us very soon. Have a great day and stay safe!

Hi Donna! Thanks for the feedback! We really appreciate it! Have a great day! :)

We're sorry about the delay of our shipping. This is due to Covid-19, all our crates got delayed. If your waiting for your crate to arrive, for sure its in transit and will be arriving soon. To further assess your concern, please send email to our customer support.

We appreciate the feedback, Sarah!

Hi! We sincerely apologize for the experience. While it is our intention to delivery our crates as quickly as possible, regretfully, we have limited control of our crates once they leave our warehouse (delays are normally the result of customs, weather, or the postal service). Rest assured, your crates should be arriving soon enough.

Hi! When ordering on our website, you are ordering the crate for the following month (example, orders placed in the month of September will be the for the October crate).

Hi! We have chosen to ship our crates without tracking so that we can invest more in the crates (better items). We sincerely apologize for any inconvenience.

Hi! Glad to hear that your family enjoyed the crate! (>'-')> <('-'<) ^('-')^ v('-')v(>'-')> (^-^)

Hi! To keep our crates fresh and diverse, we have chosen not to dedicated our crates to one specific brand. Instead, our crates will include an assortment products from most of your favorite brands (including Pepsi, Kit Kat, Cheetos, Hi-Chew, Hello Kitty, Sailor Moon, My Melody, and of course, Shibas!).

Hi! We appreciate the feedback. For information on what tasty snacks we plan to include in next months crate, please check out our social media: @japancrate

Hi! We sincerely apologize for the experience. In the future, if you do find any items missing from your crate, please contact our support team so that we may provide assistance (info@japancrate.com).

Hi! We appreciate the feedback. While the tracking may be an option in the future, currently, if your crate does not arrive within 2-4 weeks (from the ship date), then please contact our support team for assistance (info@japancrate.com).