Hi Leslie! We're glad to hear about your great experience. We're so happy that your happy with the service that we have provided. Let us know if we can ever help with anything! Cheers!

Yayyy!! That's so amazing Lindsey! Thanks for the feedback! We really appreciate it! Have a great day! \(★ω★)/

Hi Virtue! Thanks for the feedback! We're delighted to hear you are satisfied with our service. Great stuff! Have a great day! (*￣▽￣)b

Hi Josh! Thank you so much for writing in about this! I see that you ordered on January 10th. We're terribly sorry if you were expecting your crate to be delivered sooner.
On our website, at checkout, and on your order confirmation, we ask that you wait for 5-10 business days for your crate to be lovingly processed and put together.
Once it's been fulfilled, we ask that you wait for another 5-7 business days for it to be delivered. We also state that there are, unfortunately, slight delays with some of our shipping couriers. However, I see that your crate has been all set and ready to be picked up! We're just waiting for your shipping courier to swing by and pick it up....

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Hi Latyca! We're thrilled to know that you're loving your Umai crate. Thanks for the feedback. We really appreciate it! Enjoy your noodles! Have a great day! (*￣▽￣)b

Hi Kenya! We're thrilled to know that your kids love the treats and enjoyed your experience with us! Thanks for the lovely feedback! We appreciate it very much! Have a great day! (*￣▽￣)b

Hi Prinsses! Thank you for taking time to leave us this kind review! We appreciate you very much! Have a great day!

Hi Ben! We’re sorry to hear about the confusion. We reached out to you through email regarding your March crate which is ordered in February. And we're deeply sorry for the delay and for not having a tracking number. Be advised, we have been using Japan Post right from the start and we trust and guarantee that Japan Post will deliver your crate. Based on our recent experience, Japan Post gets through customs easier, with less hassle and no additional cost for both parties. Although tracking is not available as of now, we are always on the lookout for potential options to add tracking information to your crates in the future. Rest assured, your crate was still in transit. Based on when the crate was...

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Hi Marla! We're so thrilled to hear your experience. Thanks for the comment! We really appreciate it. Have a great and stay safe always! (*￣▽￣)b

Hi Jimmy! We're sorry about the shipping at the moment but rest assured, we are trying our 100% best to sort all things out to avoid future delays. Thanks for the feedback. We really appreciate it. We'll be sending email shortly and please do respond. Have a great day!

Hi Pedro! Thanks for reaching out and thanks for sending over your feedback! We really appreciate it. We're glad to hear about your amazing experience with your December crate. We've checked your January crate and we can see that it was shipped but due to unforeseen circumstances during our transition with our new shipping provider. Your crate was included with the batch where it didn't shipped on schedule. We're really sorry for the delay. Rest assured, your crate is in transit. You can expect an email from us very shortly with the tracking information of your crate. Have a great day!