I have the DHL premium and it exceeded my expectations!!! I already can't wait for next month. It came really quickly to.
Hi Leslie! We're glad to hear about your great experience. We're so happy that your happy with the service that we have provided. Let us know if we can ever help with anything! Cheers!
Got the umai box and love all the different noodles. Just what I was hoping for
Hi Latyca! We're thrilled to know that you're loving your Umai crate. Thanks for the feedback. We really appreciate it! Enjoy your noodles! Have a great day! (*￣▽￣)b
My team at work got a 3-month subscription to the premium box for a coworker's birthday. He loves snacks, trying new stuff and is interested in Japanese culture, so it was a perfect fit. He thought it was so cool! He unboxed it during a virtual team meeting so we could all enjoy it. Lots of little things, including a bag of wasabi flavored Doritos, which he got such a kick out of. Would definitely recommend this box!
Hi Shanna! Thanks for the feedback. We're thrilled you're loving your snacks. Enjoy it! Have a great day! \(★ω★)/
I booked a year long subscription of the Premium Crate. Some of it is good, but a lot of it is just not my taste. Like sweet potato or green tea candy. After about 6 months I decided to switch to the Umai Crate. Again, some of it was really good, but there's a lot of shrimp or seaweed flavored items which are not my thing.
I cancelled the subscription but here's the thing- You don't get a confirmation email saying it's cancelled. So you have nothing but your word that it was cancelled. And then boom, your stuck with a $330 charge on your credit card, and an additional $60 shipping charge due to corona. And support will just tell you that you didn't cancel and there are no refunds. So I would either stay away or remove your credit card information after you subscribe.
Hi Hayli! Our deepest apologies for the overall experience. Thanks for reaching out! Although you didn't enjoy the experience with us, we do appreciate you. Thank you for leaving a feedback. If you have any questions, we’re available anytime through our support email. Please reach out and we’re more than happy to help.
My Nephew loved it
Hi Jereme! We're thrilled that you're nephew love the snacks. We really appreciate the feedback! Have a great day! ＼(＾▽＾)／
It was Halloween theme candy.
Hi Susana! Thanks for your feedback on the quality and curation, we’ll definitely take this into account when putting together future months of our Premium crates. Keep enjoying your crate, and let us know if you ever have any other suggestions or comments. Have a wonderful day! ＼(＾▽＾)／
I only have gotten one box which was recieved March 4th with payment in February. It is now April 7th, and have been charged for March and April for $80. Yet have recieved nothing, I understand that shipping is delayed but there has been no communication on their end.
I recieved all the boxes about a month after this review. The company was having difficulties shipping due to the pandemic. I subscribed again because it is a really good box and we have alot of fun testing & trying all the goodies picked out.
Hi Lisa! Thanks for the update! We appreciate the support. If you have any questions, we’re available anytime through our support email. Please reach out and we’re more than happy to help.
Awesome product. Some reviews may be misleading like my previous one. The delivery is prompt and product is amazing. Sometimes people have bad days so they will post bad reviews like I did prior. My apologies guys. This is a great product. I’ll be subscribing and patiently waiting for my delivery like I should have in first place. Best wishes all!
Hi Crystal! Thanks for your comments! Don't worry about your previous review. We get used to it already. YAy!! ヽ(o＾▽＾o)ノ We definitely love hearing feedback with our products each month. Glad you’re enjoying our crate! Have a wonderful day! ;)
This box is terrible. I ordered my first box on April 20th it was shipped April 28th. Its now July 28th it has not arrived. I also was charged for May crate as well. I got a notification that it shipped on May 13th. Still didn’t get that one either. It has been 12 weeks since ordered my April crate and 10 weeks since the may one was supposedly shipped! These people are ridiculous I tried to get in touch with them they said it should be on its way. Please be careful people.
Hi Olga! Thanks for the feedback, we really appreciate it. We're deeply sorry about your experience and for the delayed crates. We've checked and we see that we've replied in your inquiry about your missing crate last August 22nd and still awaiting for your response. Please do reached out and reply back to our support so that we can resolve the issue about your missing crate. Will wait for your response.
We love it !
Hi Yuval! We love you too. Appreciate your feedback. Have a great day!
I’m happy that I decided to go with this box this is my first box August 2019 premium it is worth the money it’s super fun and it’s super delicious