I love Jersey Shore Cosmetics lip balms so much that I got a monthly subscription. If I can’t use them, they will make great gifts for friends and family. My only criticism is the shipping. The package gets shipped from New Jersey to Western Canada. For some reason, USPS sent the shipment down to Miami instead of sending it straight north to Toronto or Montreal. It probably added an extra week to the delivery. I know that Jersey Shore & Cratejoy can’t control the delivery route. This is just a warning for anyone who lives in Western Canada or maybe the Pacific NorthWest.
I posted previously with a lower rating, I have since been contacted by JSC, and a representative has reached out regarding a balm being damaged in the mail.
In short, I think it's important to point out what kind and attentive service I've received regarding the specific product and a mix up with communication. The situation was handled in a very respectful way. They extended an apology and offered to replace the damaged product promptly.
Sadly I had to cancel due to the Canadian exchange rate - if the price stayed the same for two I would stay on board longer.
I would highly recommend the Chocolate!
We searched all correspondence from this customer and could not locate an email contacting us about discontent with the quality of our balms. We apologize if that email was overlooked.
We did however receive emails from this customer with regard to the customer canceling her account because she claimed that the exchange rate was too high in Canada.
We strive to address every customer concern and cure any error or discontentment.
We are sorry that the customer was not happy with her balm packs. If we had received the email that she spoke of, we may have had the opportunity to fix what concerned the customer.
The lip balms are amazing. I love all the four kinds I got but the package for it was lame. Tiny package, with just the four chapsticks. That’s it. No little card saying what each does, no business card either. Packaging department was slacking. Needs work. But the product is amazing!
I like the lip balms for the most part. They do melt easy it seems, left on in the car for a little bit and it was it the sun, it started to melt a little. I'm not a big fan of the flavors though.