Ordered in November because I had hoped to get the supernatural box. Four months later it's almost April, still nothing. I've been told several times there were delays I get that, tried it once before and the same thing happened. Sorry but if you can't fulfill a subscription in four months of receiving payment then you should refund my money. I order subscriptions every month, been doing sub reviews for years and never had this much problems with order fulfillment. Haven't had any updates in weeks, if it continues as is I'll have to escalate it to a cratejoy customer service case. Can't just take payments and then expect everyone to wait months for fulfillment, you should have cancelled orders and issued refunds months ago if they could not be processed in a more reasonable time period, not to mention the amount of time stated on your shipping policy. As a seller do the right thing here.
I never received anything and have been billed twice
We've been running late on shipping, but are getting back on track. All your boxes will be fulfilled as soon as we can get them shipped out. I apologize for the delay as it's never out intention to ship out late.
I never recieved the box
Just received OCTOBER box before Christmas. Two months late. Cancelled before December payment came out. Otherwise I would be about to renew AGAIN on 1/1. Still haven’t even received the November box.
Quality has gone down as cost has gone up in the past year. Now it’s a lot of postcards/stickers or some weird non-fandom theme (Space?) Shipped in a bubble envelope instead of what used to be a fun and well curated box.
Melanie- Life gets in the way. We all get that. But if you can’t at least maintain your business, send a message to your subscribers and stop charging them until you can get it together. Stop letting more people sign up for something they won’t get for months. You still have a good overall rating, but if you keep going like this, that will change, and you will lose more subscribers. I loved this box so much that I gave you a full 6 months to get back on track. Let me know when you get back to where you were a year ago. I’ll happily give it another shot.
*On a POSITIVE NOTE! The October box I waited over 2 months for was actually almost as good as the boxes from a year ago. Jewelry was neat. Cool earrings that my Niece commandeered. Well themed (Alice in Wonderland). Awesome Collectable pin.
Had I reviewed this box when I first signed up it would have gotten 5 stars. Since then, however, it seems the quality of...
Life does happen and sometimes it will affect a small business such as myself. Our quality continues to go up and we work mainly with stainless steel for our jewelry and trusted manufacturers with the top quality for all our items. We have never included postcards in our boxes, maybe you’re misinformed? We have a card that goes in the box listing the items and we put an image on the back so it’s not blank. But that is not considered an item for the box. Stickers were included because they’ve been a heavily requested addition.
The price of our box as remained the same price since we launched. It’s still $19; however shipping has gone...
Be warned. (almost) all items I received in the three months I got the box can be found on Ali express. Didn't even take any digging, just searching the theme of the box and necklace, sticker, or whatever the items happens to be and the first search result is what's in the box. Doesn't even total up to $10
We both know that what you've said is factually incorrect. 2-3 amount of items in each box are custom designed, meaning that they can ONLY be found in the boxes. If someone copies after the fact we have no control over their actions. Furthermore, each box comes with an artist print; commissioned from local (USA) artists. I pride myself on curating a box that cannot be found just anywhere, and including other small business in my boxes.
I'm sorry you feel the need to lie and make false accusations. Please find something better to do with your time then to attempt to harm small businesses.
I ordered the My Favorite Murder Limited Edition Box for $40 in June. It's now almost December and I haven't received anything or received a refund. Seller keeps saying that items are delayed, but hasn't offered any resolution.
I placed my order on July 22nd. I cancelled on August 20th before being charged for my second month. It's now September 10th, and still nothing has been shipped. Do not recommend.
I'm sorry to see you've waited so long for your fist box. Looks like you signed up right after our cut off period. It's never our intention to ship late, but sometimes things come up beyond control. We post several updates on social media and also send out newsletters 3 times a month with updates (check your spam folder). August boxes are headed out today (9/10/2019) and tomorrow (9/11/2019). I apologize for the delay and hope you can give us another chance when you see how amazing your box is. Have a great day,
I never received my first box!
I'm sorry to hear that you aren't to happy with your subscription. I just looked over your account and it looks like you signed up after our cut off period for May. Your subscription is set to ship in June, but if you would prefer to get our Aladdin box please email me at email@example.com. I apologize for any confusion.
Purchased subscription on April 4, never received April box nor May box. I reached out to the seller for more information via 2 different platforms and received even an acknowledgement of my communication attempts from either platform.
I'm sorry to hear that you aren't to satisfied with our service. We strive for excellent customer service along with amazing boxes for our subscribers. Unfortunately one of our items for the April box arrived and wasn't to our standards of quality so we rushed to get it remade by a new vendor. We could have simply sent that item out with the box, but I'm 100% positive that you wouldn't have enjoyed the quality. We did send out numerous newsletters with updates throughout the months of April and May and also posted several social media updates. I don't recall seeing a message on social media, but we do get a ton of emails and messages everyday so we apologize...
Still waiting on my first box... it’s a month late. Got a response from the owner, but it seemed like an excuse. Very close to asking for my money back!
Hi Tricia, I'm sorry to hear that you're unsatisfied with our communication. We always strive to be as transparent as possible, responding to emails in an acceptable timely manner, continually updating on our social media as well as updating through our newsletters. We never want our customers to feel out of the loop or ignored. As noted on social media, as well as our newsletter, boxes are going out late. Unfortunately unforeseen circumstances, completely out of our control, happened for the month of September. We've already taken preventative corrective actions to ensure that this doesn't happen again in the future; with the exception for more Acts of God that natural disasters bring. If you'd still like a refund we absolutely can accommodate your request! Just...
They have now taken money for both September and October and I have not received anything! Don’t do it! I have emailed the Company and they said the boxes were going out late for September well it’s now halfway through October and I still haven’t received my September’s box and he’s people are scam they don’t seem to care I’ve written more emails and have not gotten any return. Buy at your own risk!
Megan, I'm sorry to hear that you're disappointed in our subscription service. I did a search for your email address and found that there's only one thread, which shows that I've responded to your messages in an appropriate timely manner. As noted on social media, as well as our newsletter, boxes are going out late. Unfortunately unforeseen circumstances, completely out of our control, happened for the month of September. We've already taken corrective actions to ensure that this doesn't happen again in the future; with the exception for more Acts of God that natural disasters bring. I completely understand your frustration, as I've gone through that myself this past September, and can assure you that we are not a scam. Hopefully you'll give us another...
Charged for tbe month again never recieved first box refund now
Hi G. Mills,
I apologize for the delay in shipping. As noted in our numerous monthly newsletters and posts on social media to keep everyone updated we experiences a set back for the month of September. With running a small business this happens at times. We've made corrections to how we run the business to ensure that all future months won't be delayed. We've responded to all 20 of your emails that you sent within a 24 hour period in a timely manner and explained why the current box hadn't been sent out. Once again I apologize that we let you down as a subscriber. Let us know what else we can do to keep our subscribers notified in the future, and thoughts on what...
Really bummed at both the theme for this box (really didn't expect a video game theme when all the others had been pop culture movies and tv) and the quality. Everything I got looked like it came out of a vending machine and Nothing looked like it cost more than $2.oo and there wasn't much in the box. Was not worth the price of the box. Not sure if I will try another box or not.
I’m only giving this one star currently but will update if something changes. I have yet to receive my box nor has it shipped. The policy says it will ship between the 23 and the 27 yet it’s two days past the last day they say they’ll ship and still nothing. So just be wary of shipping.
So sad, just opened my first shipment, and it's missing ALL of the jewelry.
This box really wasn't what I was hoping for. The items included looked like things I have seen in Hot Topic. Feels like she puts more effort into her special boxes than the monthly subscription box which is very sad. I will not be purchasing from her again.
It was not what i want. Honestly, nothing anything for me.
Hi Satomi, So sorry to hear you didn't like your Firefly themed box. We strive to bring the best quality and uniquely designed jewelry and other items to this box to make every month an amazing experience. The awesome thing about Kal-Elle Fandom Monthly is we reveal the monthly fandoms! So if one isn't really your cup of tea you are more then welcome to skip that month. Be sure to follow us on social media for those reveals. Did I mention we have monthly newsletters with updates? We sure do! These newsletters often have sneak peeks and other fun information for future boxes.