Still waiting for my first box...it was due days ago but no sign yet. The tracking app just acknowledges that it is overdue but it is not doing anything else to update the map/location now; it is now 4 days behind. Contacted Kizuna and no response from them either. But I have been charged for the second month's subscription...before I got the first month's box in the mail! I also didn't like how they quote one price for the box but conveniently leave out the $12 shipping fee, so it isn't a completely accurate total when you are pricing packages. Overall, i am waiting if my box ever arrives to pass final judgment, but i have not been impressed with the way this was handled so far. There are lots of Japanese subscription boxes out there; I liked the idea of the snacks and pottery with Kizuna, but I can look elsewhere.