Exploring Japan's seasons, festivals and culture through authentic lifestyle items and snacks!

Plans as low as $27.49 / month

Kizuna Box from Japan reviewsReviews

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Never got what I paid for

May 16, 2020
Emily P.
1 Review
Subscribed for 3 months
Overall
Shipping
Quality
Curation

Never received my April box that I paided doron February 2nd. Than I paid for March and never got it too. I have been trying to contact them about it but never got any answers. By now I just either want what I paid for or a refund. Never going to order from here again.

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No box

Apr 28, 2020
Lisa T.
1 Review
Subscribed for 3 months
Overall
Shipping

We did not receive the box

Verified Purchase

Where is it...??

Dec 21, 2018
Shannon M.
1 Review
7 Helpful Votes
Subscribed for 26 days
Overall

Still waiting for my first box...it was due days ago but no sign yet. The tracking app just acknowledges that it is overdue but it is not doing anything else to update the map/location now; it is now 4 days behind. Contacted Kizuna and no response from them either. But I have been charged for the second month's subscription...before I got the first month's box in the mail! I also didn't like how they quote one price for the box but conveniently leave out the $12 shipping fee, so it isn't a completely accurate total when you are pricing packages. Overall, i am waiting if my box ever arrives to pass final judgment, but i have not been impressed with the way this was handled so far. There are lots of Japanese subscription boxes out there; I liked the idea of the snacks and pottery with Kizuna, but I can look elsewhere.

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