I subscribed to Love Goodly using the $15/month for 2 months promotion. They sent me a survey to choose what type of necklace I wanted in my box. I submitted the survey on time but was sent a necklace that had not even been advertised as an option. After numerous back and forth emails, Love Goodly essentially blamed me for their mistake and wanted me to pay return shipping in order to get the necklace I had actually picked. I was then told that they would just go ahead and send me the right necklace. However, it has been two weeks, and nothing has been resolved. Proceed with caution.
We sincerely apologize for the experience you had with us. We discussed and remedied the situation via email; we also shipped the correct necklace (which, according to USPS, was delivered on July 19). We are happy to have you keep both necklaces, giving one as a gift. Rarely this happens, but we are always here to help.Jul 31, 2018