Finally received my items along with a nasty email. Apparently she feels I had no right to want what I paid for or to say I would contact the Better Business Bureau if I didn't get my items after waiting 2 months. I would never order anything again as apparently the owner is doing you a favor by even allowing you to purchase her items in the first place.
Updated review: I canceled my subscription crate after receiving a box of lavender products I am allergic too.
I had been previously been told items would be substituted but they weren't. When I emailed the company I was ignored.
I gave the stuff away as I could not use it and decided to order 15 items directly from their website.
Two items were left out after weeks of waiting for my order. I have contacted them 4 times in 2 months and was told finally my items would ship right away. A month later and 2 more emails and I still do not have my items. I understand the owner has gotten sick but feel like I have been more then patient. She wasn't too sick to take my money. The customer service is awful and no one will reply. At this time maybe it would be best to close the business as you obviously are over your head. It's to bad; I did love the products. At...
So I ordered my first box over a month ago. Haven’t gotten anything nor a response to any of my messages. I did get an email today though saying my next box was about to ship. But it would be great if I could even get the first one.
I joined and paid for my subscription on Jun 25. I was charged again on July 11, however I had not received or heard of any pending/current shipments. I had to contact the seller to discuss and I requested to only sample the first month, but instead they responded (quickly I must add) that they would send out the packages right away, and they did. However, they did no respect my request. I received the MAY box, according the information sheet rather quickly. The seller did also offer me a refund for confusion, which they did not follow through with. I waited to get the second box and was quite excited to experience it with any frustrations. However, the shipping address was incorrect and I had to do the work of tracking the package down.
When I received it I was LOOKING FORWARD to opening it and sampling it's contents. Instead they sent me the EXACT SAME box (still from May according to contents sheet)!!! I contacted them again to relay my frustrations and REMIND them about the refund they had offered me initially. Only then did I receive my refund. There was no offer to send another box, and I was very excited about the contents/idea behind this box.
I would have LOVED to try this box say it every arrived.