Grata product but horrible customer service. I have been trying to reach someone about a shipping issue for three months and haven't heard from anyone.
Our niece loves the books and that's the only reason I renewed. The renewal was advertised at the price I bought the original subscription for but then it charged my card almost $30 more. Cratejoy is impossible to contact and my issue didn't fit their automated systems cookie cutter headings. I would cancel if she didn't love getting the books... which are not consistent at all of when they arrive
The website is difficult to navigate. I have been unable to locate the order to change a shipping address. Help was not very effective. It is extremely frustrating to the point I probably will never use Cratejoy again!
This is a wonderful book club. However, I tried to contact them several times to change the subscription. Not only did I not get a response, they sent the last 6 months of my subscription to the wrong address. I still have not received a single response. DO NOT buy this subscription if you anticipate any problems. They will not contact you or answer any inquiries!!!!!!
They ship when they want too, no type of schedule for shipping your packages. I will NOT renew my subscription; I will find a company that will respond questions and my concerns.
PLEASE DO NOT order from this company. I paid for a 12 month subscription and can't get my box shipped and can't get a response from this seller and Cratejoy has not been helpful either. I filed a complaint with BBB and they have a rating of an "F". I wish I had done my research before going through all the aggravation plus the hundreds of dollars I lost.
I'm still upset that I paid for 3 different subscriptions and received only 1 box. I've attempted to contact support 3 different times and have been completely ignored. The only reason I have kept the subscription is for my daughter but next time it happens I will challenge the payment and cancel it for good.
Great fir my grandkids. A few books were too old for the age range of my grandkids age 7 and 5 but for the most part they loved the books. I love reading and books and have since I was a child and I like to instill that in my grandchildren.
The book selection is amazing and the quality is great! Shipping took 14 days which was longer than usual and tracking showed that they were at my local post office for half that time. It’s also holiday season, so I can understand the delay. Also, I received a small tube of lotion, which I thought was a great little gift, but it spilled in the box. Thankfully we got all board books, so the mess was easy to clean up.
the shipping takes WEEKS with no updates or tracking (the number you send tells you it goes to an outside carrier and to view updates... but there is NEVER updates... we end up buying new ones before we get the old ones.... i cancelled and will go with a company that cares if the products ever get there at all let alone even in the same BILLING CYCLE! HIGHLY DISAPPOINTED.
I was very disappointed with this selection. My grandson liked only one book and there was a Walmart Sale sticker on one of the books. I cancelled my subscription.
I gave this as a gift (3 month subscription) and still waiting for the second delivery apparently sent out on Dec 16. I have emailed the seller twice but no response so far.
This is a scam. I've made several requests to have them cancel my account which have all been ignored. Don't do it.
My 2yr Old daughter and 18 month nephew loved getting their boxes every month. I was really impressed with the quality of the books and the age appropriate duration of them. We received a sing-along nursery rhyme book with CD which they love to hear every car ride. Not to mention How much I needed the little mommy R&R gifts.
I did not give authorization to bill card on file (that is expired). I have canceled this subscription.
Stay away! I reached out multiple times to have this cancelled since the books were not that great. Never heard from anyone including Cratejoy. I would never get any subscription from cratejoy or this seller ever again.
I wasn’t happy that it took so long for me to get my package when I ordered it on November 12 and I just got it today on December 11. Also when I messaged the seller and the seller never messaged me back. I probably will never use this again.
I saw a video of my granddaughters opening their first box. They seemed very happy and excited.
I chose the box by age group. My daughter is 6, and unfortunately she won't be able to make any use of at least 2 of the books for at least the next 2-3 years. They are chapter books meant for 3rd grade and up. Shipping time was ok since there was no rush, but still not received as soon as the description says. I only purchased 1 month since I wanted to make sure it was a good choice for my child, but I won't be renewing.
The books are a but advanced for my son. He’s not on chapter books yet. Would be great if you could state child’s age instead of a range.
At first this box was great. I am signed up for the 0-2 years box. I have gotten boxes full of age appropriate board books. However, my last box had nothing but preschool style text books that were not appropriate for my 1 year old. I tried reaching out to the seller for a refund and they have been completely unresponsive. Do not sign up for this box. If you have any issues the seller won’t care enough to respond.
I got two of the exact same books.
My daughter reports that my grandson Felix LOVES when his box of books arrives! He loves checking out the new titles...
Paid in full for a year's subsciption as gift for my great neice. With the exception of the first delivery - every other order has bben delayed and rerouted. I reached out to the seller and crate joy and have had little to no response from the seller. Cratejoy has had a similar experience with them.
It is unfortunate becasue the books are great - very age appropaite - and something that her parents looked forward to being able to share with her monthly. Very disappointing.
Contacted the seller twice about Sept order. No response, no Sept delivery.