I got this as a present for a friend. She said the quality of the box was fine, nothing to write home about, but I am writing this review in regards to the appalling lack of customer service.
I purchased this as a gift, and the marketing indicates a gift should be a limited subscription. More fool I, I did not read all the fine print. The stupid thing renewed, with no warning or information from the seller at all. When I attempted to contact the seller, I received no reply. EVER. Multiple messages, through multiple mediums, over the course of months. I even disputed the transaction with the payment company, in an attempt to get SOME sort of interaction. Nothing.
Be careful. If a simple question like 'how do I cancel this' gets no answer, I can't imagine assistance with missing boxes, damaged goods, or other assistance will be forthcoming. Take this case, and my missing money, as a cautionary tale and shop elsewhere.
I purchased this subscription for a friend as a gift. There are supposed to be monthly deliveries. There was no deliveries the month of January. I have reached out to Cratejoy and have received no return communication. This has been a very disappointing purchase, especially as a gift.
Thank you for your Honest review. CrateJoy allows one order to ship per billing cycle. This cycle goes from the 15th of one month to the 14th of the next month. Since we mail off new orders right away instead of waiting until the 5th of the month to ship them, this creates a longer wait for the second shipment. You can look on your account and see when renewals and shipments will occur.
The price I paid for this box seems a little over what I would have for what I received. Some of the things were just not the quality I was expecting and seemed like they were just "extras" thrown in". One or two slightly better quality items would have made this box awesome. The shipping seems to have been slow. I got two emails asked me to review the box before I had even received it.
Edit: I decided to give this box one more chance, and now I wish I hadn't. This month's box was so disappointing and sad. The contents were absolutely not worth even half of what I paid. It was as if it were curated for a 5-year old and even then looks like just a few old odds and ends and leftovers just thrown together. I feel like it was a rip-off, and wish I could return it for a refund.
Poor "curation" of cheap Korean/daiso products. I received a sharpened plain pencil and some plastic gift bag that can maybe hold a cookie? And like 20 cat post-it tabs which seems excessive and drab. Maybe I received the left over pieces? Maybe next month will be better? I've already paid for 3 months, so we'll see. But seriously, a sharpened plain pencil? Not even one with a cat design k
Or anything. I'm not looking forward to the other boxes...
I received one of three boxes that I paid for. The first box wasn't anything special. It had a few cute things but the quality wasn't there. I have yet to receive the other two boxes. I want the boxes I paid for or I want a refund.
Hello and thank you for reaching out. You joined us on March the 8th 2020 . You receive a new box every month. You have received your fist box already. The next two boxes will be mailed on May the 5th and June the 5th. Just like our shipping policy states.
There are no kitty products. It is junk from overseas. Not worth paying for. Haven't used any thing yet. The pens are cheap plastic worse than a dollar store
Hello Cindy, Thank you for your honest review, We are truly sorry you are unhappy with your order. You did order the Paper Bliss Box which has a mix of different themes each months. Your first box was our Polar theme, the next was candy and fun foods. If you wanted kitty items the Kitty Bliss box only contains cats and kittens each month. Again thank you for your time and review and if you need additional help please feel free to reach out directly.
Well the pictures look fun and cute. That’s not what you actually get. I liked 3 items out of a huge assortment of junk. It looks like the stationary was printed on a home printer on the thinnest paper possible. Very disappointed...
I ordered this product 20 days ago and my first box has not arrived. I have sent 4 messages to the seller with no response. Very disappointed in lack of customer service.
I am very dissapointed with this box.
Firstly it came 3 weeks after the estimated arrival date.
Second, the items that were in the box were of low quality and the amount of items was too little for the price that was payed.
For once I at least expected a bigger box.
Hello, We are very sorry you are unhappy with your package. You box Shipped off on October 3rd 2019. Because you are located overseas it can take up to 21 days for your package to reach you. As for your disappointment in our box. We are truly sorry it did not bring you joy, it is our goal to make each customer happy. Please feel free to get in touch with us about your concerns, or comments we would be more than happy to help you .
I loved the box I received but placed a separate order and never received anything. I spent $45 and cannot get in touch with anyone to find out what happened. It has been 16 days and it was supposed to be shipped in 3! Very upset because I really enjoyed the box. Can anyone help me get in touch with them?
Thank you for reaching out, We have spoken and have offered a refund for delayed postal shipping. Please feel free to get in touch anytime.
I have been waiting for my December Box that went out on the 9th, and has stated acceptance pending since then. I was excited to try this out and get some new fun stationary items. I emailed more that once finally got a reply that they would check with post office and send a partial refund which was 2.99 for the larger box (not really partial) Honestly I just want the box at this point not told to continue to wait. If I get my box I will come back and update, so far just so so customer service and I can't even tell you if the ox is worth it.
We are truly sorry to see you having a less than desirable experience. A formal USPS inquiry was started on December the 15 we are still pending these results. As a precaution we resent out the subscription as to still arrive in time for the Holidays. The total shipping for this order was $3.36 and so a refund of $2.99 is indeed not partial. We have been fortunate in the past ten days to have exchange a total of twenty six emails. Again we strive to make every order perfect and flawless, sometimes like the mail are just out of our hands.