I unfortunately was not able to receive my package due to an error on my end with the shipping zip code. I have however messaged multiple times and have heard no response from them.
It is always a terrible situation when a package is lost, and especially frustrating when two packages get lost. We strive to get back to our customers in a timely manner. During the time period, this first started, I was hospitalized and sent out a notice to all customers to be aware, I was hospitalized for a month. As soon as I was out, I was in communication with you about the missing box that tracking info showed delivered to the address on file, but the box was not found. I scheduled a new shipment immediately to go out with the next months box as a courtesy, that box also showed delivered to the address on file but again there the box was missing. ...
DO NOT BUY FROM THIS COMPANY - THEY ARE A RIP OFF
I started my monthly subscription in the middle of July knowing that it was too late to receive the July box so I patiently waited for August. Much to my surprise I got an email in mid August telling me that my subscription was about to renew when I hadn't even got my first box yet - I cancelled the subscription.
At the beginning of September I tried subscribing again, thinking that my renewal would be at the beginning of October, but no - the renewal date was September 18th! Cancelled that subscription, but got charged for it anyway. They never bothered to tell me that they were applying a credit to my account because I didn't specifically ask for a refund!
Thinking that I had done something wrong I tried subscribing again (and got charged again) on September 3rd, but the renewal date was still September 18th and yup - I got charged again on the 18th. When I asked them why I couldn't change the renewal date they said it was due to Cratejoy policy! That's 3 monthly charges on my Sept. credit card statement and I never received a single box in September. I did finally received their October box, just a few days before my subscription renewed again on October 18th.
Needless to say, I was irate and wrote them an irate email. They cancelled my subscription on their own accord and gave me a refund for the...
Pamela, thank you for taking the time to review. Thank you for also taking the time while we worked over this matter with you, and taking the time to provide you in full detail a complete breakdown of the log history on Cratejoy, and our payment processing records. We understand that your frustrated and the information is confusing. We can understand if your upset and if you did not have a great experience due to the confusing process and even that you were not happy with our billing policy. We are terribly sorry that there was so much confusion with your account that created a bad taste for our company. We pride ourselves in our customer service and are happy that we're able to...
Well, i waited a pretty long time for it to get here, which isnt really the sellers fault but whatever. The thing that really bothers me though is that I pretty much just paid $25 for a plant and a few pieces of paper. I have another box coming so hopefully it will be better 🤷🏻♀️ Kinda disappointed with this one.