The whole experience has been terrible. They messed up my first box, and I gave them the benefit of the doubt, and a second chance. Then, I changed my "genre" selections, and still get records of the old genre I didn't want. So they clearly don't pay attention to changes. Shipping is typically late, and they have no tracking. The records I get are random garbage. Out of 18 records, 1 was decent. I could literally go to the used record store down the street and save myself a lot of cash. Cancelled a day late and got charged for another 3 months. Doubtful anything will change.
The records are in terrible condition, scratched and broken. I also tried to cancel several times, but the service renewing. I even sent an email directly to the company who sends the records, no customer support. This is a scam. No I have to take it up with my bank because I do not want to receive this service but it won’t stop renewing. Don’t waste your $$!