Hello Jennifer, thanks for writing in to us!
I see your gift recipient has received 2 of her 3 shipments. If she or yourself are unhappy with any of her boxes, you're both welcome to contact our support team!
I'm sorry to hear you were disappointed.
Our item procurement and curation team works hard to source items that are highly requested or voted on by our members, but we understand not every box will be a hit for everyone. We release a limited-spoiler item list by email and Facebook group each month to let customers know which items contain profanity (as it's what we're all about, but not to everyone's tastes) and to give members the opportunity to skip if they feel it isn't their style. Our...
Shipping took longer than expected. Glad I only signed up for a 3 month trial. Items felt very much low quality. T-shirt was ok. Not really excited about next month. Felt like I can shop for these things I received at TJ/Marshall/etc. Not very inspired.
Thank you for writing in with your feedback!
I'm sorry January's shipment was so delayed.
Sadly, we too are effected by any delays effecting our incoming mail, as well as natural elements which effect our facilities and workers.
We received the inventory Monday 1/25, and the facilities reopened after the blizzard 1/28. The inventory was unpacked, and over six thousand shipments were assembled, labeled, and over half was picked up from our warehouse Friday 1/29. Once a USPS truck has reached capacity, they won't return for another load that same day, so the rest shipped 2/1.
I'm sorry you were disappointed with January's box!
Our item procurement and curation team works hard to source items that are highly requested or voted on by our members, but we understand not...
So I’ve now paid for 2 boxes and haven’t received anything. So far not happy.
Interesting I signed up in September for 3 months and received one in September. I cancelled November 1 and still was charged.
Nina - I took another look at your account and I see that you subscribed to the month-to-month shirt plan. This means that each month around the 1st your subscription renews. I checked your tracking details and your September, October, and November shirts all seemed to have arrived. You cancelled after your November subscription renewed, meaning it will not renew again. If you have further questions please feel free to reach out to us at firstname.lastname@example.org . Abby
The August box was my first one - and it was a bit of a let down. Really liked the greeting card - but that was about it!
Not what i thought it would be. I wanted a shirt and got a tea towel. The items are not worth the price. I feel the quality is that of the dollar store or oriental trading. I will wait for the next box to be better. If not im out.
Denise - Thanks for your feedback. Kim and I work our snarky butts off to choose quality items from hilarious vendors and make a few of our own items that we think our subscribers will love, but we understand that each month might not be a hit for everyone. I checked your account and saw you subscribed to a Box subscription, so I wanted to let you know that we have 3 tiers of subscriptions: Shirt-Only, Box, and Big Box (shirt + box), which is why you didn't receive a shirt in your shipment. If you need any help with your account please reach out via email and we'd be happy to help. - Abby, HBIC
I’m disappointed in my first two.
Sara, We're sorry to hear you haven't loved your first 2 shirts. Our tees are a unisex soft-blend Bella & Canvas tee that we fell in love with, and we design the graphics ourselves—but we know our products might not be a hit for everyone each month. If you have any more feedback, please feel free to email us directly at email@example.com
Wasn't my favorite box but you can't please everyone :) can't wait for the next one
I had requested to skip July because I don't have any use for "boss" gal items. I can't understand why I received it anyway. Am I able to return it and get August instead?
Hi, Becky - unfortunately we don't show a skip on your account for July. While we tried to choose items that are generally "bossy" for the Boss Babe (and not specific to bosses per se), we understand if you don't feel like they are a good fit for you. Please reach out to us directly at firstname.lastname@example.org and we'd be happy to help.
This box wasn't as cute as the ones I've previously received. It didn't seem as edgy. My mug arrived chipped, (there was no damage to the shipping box), so maybe packaging needs to be altered a bit when shipping breakables, although it doesn't seem like this was a widespread problem. Looking forward to next month's goodies and I'm hoping it'll be as great as previous month's boxes.
Lori, We are bummed to hear you didn't love the November box as much as the previous boxes! We try to include items that our subscribers tell us they want to see but know we can't hit it out of the park for everyone each month. Our December theme is "Motivational AF" and the items included will be much different than what was in your November box :) As for the mug, we are so sorry to hear it arrived damaged. We are more than happy to send you a replacement mug ASAP! We will reach out to you via e-mail for more details. Please let us know if you need anything else otherwise thank you!
My first box and I hope they will all be like this! I love it! Especially the oven Mitt and pretty lip gloss!
Thank you for the love! We're psyched to have you with us! I noticed you reviewed S&S with two stars, but based on your message, it seemed like it could have been a mistaken click. I wanted to follow up to see if there was anything I could help with. We're happy to set anything right if something went wrong!
I do like the box. But the items we receive for the price? Doesnt match up. Definitely would not spend $60 on this again.
I absolutely hate writing this review, I wanted so badly to like this box. I bought 2 of the June boxes after going through all the possible Crate Joy selections. I read reviews and decided this was the best option. A friend of mine is going through a hard time, and I wanted to get something to cheer her up. I also bought one for myself. I feel like I over paid for what I got. The quality on some of these items leaves a lot to be desired, and compared to other boxes from this company, this was underwhelming.
Kristen - Thanks for your feedback, and for giving S&S a try. We're sorry to hear that you didn't love the items you received. We are dedicated to choosing and creating products we think subscribers will love, and are committed to paying artists and business fairly for their work. We also involve subscribers in the picking process via voting for future sassy goods in our private Facebook group to help us gauge what they are looking for. Even though we pour our sarcastic hearts into curating these boxes, we understand that sometimes they won't be a hit for everyone. Thanks again for sharing your thoughts! - Abby, HBIC
I really wasn't that impressed I'm was expecting way more from a company called smartass and sass. I guess I am just way more more smartass and possibly borderline offensive instead. On to another topic I got charged at the beginning of May before I could cancel or find a way to cancel for $20 and I thought just the shirts were less then that. Unless you are going to give me a Deadpool shirt from the comic book box or the ghost box shirt because I love that stuff too. I think I got over charged and you guys got way too over excited on getting T-shirt clients too soon. BTW it's the 19th I was charged on the 1st how long does it take for a May T-shirt with apparently outrageously high shipping I didn't expect to get taken out of my account on the 1st get here or like I have read from other boxes and reviews do you guys just like to randomly take your customers money for no reason what so ever. So funny how when I want to cancel it says please subscribe.
Stacey - I'd be happy to provide more information about your account. It looks like you subscribed on April 8th, which signed your up for the April shirt. Our Month-to-Month shirt subscription costs $15.95/month plus $3.95 shipping in the U.S. (you used a coupon when you first signed up and saved 15% on your first order). Subscriptions ship on the 18th every month, but we were able to get April orders sent a day early on April 17th.
Per our terms and conditions, subscriptions always renew on the 1st of each month. We know it can be difficult to remember renewal dates, so we always send two reminder emails 1-3 days before renewal.
Your May shirt shipped a day early on May 17th (Friday) and you...
The box is cute I like the stuff but the value isn't there if you live outside the US because of shipping and conversion rates. Costs more like $100 per box with the items inside more like $40.
Thanks for the feedback, Brianna. Our shipping fees do include all customs fees (typically an additional $20 USD) and our Box-Only subscriptions have a guaranteed value of $65+ USD (Big Boxes $87+ USD). But shoppers always have to consider shipping and currency conversion when ordering internationally and decide what makes sense for them. Thanks for trying S&S! - Abby
I LOVED my first few boxes. The items were funny and worth the money. However, these past few are not so good. Several items in the box are funny and worth it, but all in all it's not so great. The t-shirts for the past 3 months are less than average. I'm considering cancelling my membership if this next month isn't better. Bring it gals. Love the idea. Just need to feel that my money is being well spent and I haven't the past few months.
So many of the items I can never wear in public or in front of my children--- way to many swear words. I do love the sense of humor. I'm not sure always about their choice of products in their curation, last month I got a pencil pouch. Not a lot of use for that any more, and it did not have a slogan on it that I could pass on to a child.
I wanted to like this box, but sadly felt this month was underwhelming. Many of the items were deceptively small and most of the rest I didn't like or have no use for. I don't feel like this box is a good value for my money spent, and truly the only thing I liked was the shirt . I like the idea of a sassy box, but the items inside need to be useful and of good quality too.