This month was a disappointment - just didn’t like the choices, except the fig bars but I have a pantry of them already 🥴
Hi Ashley! Sorry to hear that you didn't find this month to be as exciting as previously. Our team takes this feedback to heart, and will definitely use it to create a more exciting lineup of snacks. Please send us an email to support and tell us what types of snacks you enjoy. We're happy to send out a handful of those to make up for the disappointment. We appreciate you very much. Have a great weekend! :)
This was a gift for mom. While it offered a lot of variety, most of the products were very calorie dense and not nutritious. She's always looking for gluten free snacks but is also trying to lose weight, and this box wasn't the right one for her right now.
Hi Jennifer! We apologize for any confusion related to SnackSack Gluten-Free. The snacking options included in GF are always gluten-free, free of artificial junk, but not always low cal. Positive daily smarter snacking habits do help with living a healthy lifestyle. Although SnackSack just isn't the right fit for everybody, we do appreciate you very much for your willingness to give SnackSack a try. All the best to you. Have a great week! :)
everything tasted like cardboard-- ordered the regular box for a reason PLEASE have less cross over between the classic, GF, and Vegan boxes. I like animal products and wheat!!!
We're sorry to hear that you didn't enjoy the snacking, but grateful you gave SnackSack a try. We'll definitely take your feedback and share with the team. If we can help make your snacking experience better next time, we'd love to earn the opportunity! Have a wonderful day! :)
It was ok not great but ok...
Hi Dawn, we appreciate your feedback, but wish to gain a better insight as to how we can improve your experience with us each month. I see that you’ve renewed your subscription for your 3rd month with us, and thank you for giving us another chance to win you over. Our snack curation is the most important part of our product offering (obviously ;)), and we’re constantly searching top to bottom to find the most unique, delicious, but healthier snacking options we can introduce you to. I invite you to reach out to me directly, and offer any specific feedback we could act on to make your snack time that much better with SnackSack! Happy New Year! :) My email is: firstname.lastname@example.org
They make it sound like most/all of the snacks will be vegan, but very few actually were. I got it as a gift for someone and they couldn't eat most of it.
About half of the items were totally inedible. Many repeats month-to-month (fortunately some of the better items.) It was a fun gift to receive, but I would never reorder. Ugh.
We’re terribly sorry for your lackluster experience so far! Repeat snacks aren’t something you can expect often. To make up for some of the snacks you didn’t enjoy, let us know some of your favorites, and we’d be happy to send a care package of goodies for you to enjoy! We’re making some fun improvements to the snack curation and gifting experience. Send us an email from your account email and we can set this up!
I just tried to place an order....entered my email, password, shipping and billing info...hit submit...then on the next screen was prompted to sign in. ?? So I signed in, but there was no confirmation screen or order status. It took me back to the home page. Now I have no idea if my order went through and can't find anyplace on the site to verify. Feeling sad and disappointed, because the snacks look really good.
“Hi Sarah, we’re so sorry for the confusion you experienced, and have reached out to you via email to help with ordering. We can confirm your order was successfully processed and will be shipping shortly. If there is ever anything we can help with, please don’t hesitate to reach out to us. We’re happy to help clarify anything and help you start snacking smarter. Happy Holidays! :)”