SnackSack Classic

Hi Elda! Thanks for your comments. We provided the tracking the day it shipped to your email address provided when ordering. Also, we don't include a physical card in the box, but rather an emailed gift message. This was sent the same day as the tracking email. Tracking email went to you, and the gift notification went to the recipient. Apologies for any confusion. We'd love to make it right, even if that means us creating a gift card to mail to the recipient on your behalf. Let us know anytime via our support email. Have a great day!

Hi there! Thanks for reaching out, apologies for this experience. The snacks included and featured each month are well within expiration. If there was an issue with a particular snack, we’re happy to send some new snacks to make up for a snack that had faulty packaging, etc.
We will reach out to you via email and have a replacement sent out immediately. Thanks for giving SnackSack a try, we sincerely apologize for the delay and experience.

Hi Terri! Apologies for the experience you received. We completely understand SnackSack may not be for everybody. Our photos on our listing show exactly the size snacks we feature, typically single serve, so you can discover a ton of new snacks. We're happy to send you our January 2021 SnackSack so you can have another impression of us. Completely free of charge. Apologies for any confusion! We'll reach out to you via email to see if trying January is something you'd be interested in. We're grateful you gave SnackSack a try, and again, apologies for not enjoying your experience! :)

Hi Emily! Thanks for reaching out and providing this feedback. We've sent you an email, looking to figure out exactly what happened. All of the snacks featured are well within expiration, so to find mold or anything wrong with them is puzzling to us. We'd love to make this right, obviously by issuing a complete refund, and hopefully with your approval, send a totally new fresh SnackSack for your gift recipient to enjoy. Get back to us via the email we sent over, and we're always happy to help make your experience the best it can possibly be. Happy New Year! :)

Hi Anita! We appreciate your feedback. Yes, our Classic SnackSack does include a mixture of snacks that could be vegan or gluten-free. It's not a large majority, but they are present in each month. Some months have fewer or greater numbers of vegan or gluten-free snacks. Apologies for any confusion. We definitely understand that SnackSack, no matter the plan you choose, may not be for everyone. Thanks for giving it a try though! If you'd like to try some other snacks that aren't vegan or gluten-free, send us an email, and we'll send you some complimentary goodies to enjoy. Happy New Year! :)

Hi Ashley! Sorry to hear that you didn't find this month to be as exciting as previously. Our team takes this feedback to heart, and will definitely use it to create a more exciting lineup of snacks. Please send us an email to support and tell us what types of snacks you enjoy. We're happy to send out a handful of those to make up for the disappointment. We appreciate you very much. Have a great weekend! :)

Hi Jennifer! We apologize for any confusion related to SnackSack Gluten-Free. The snacking options included in GF are always gluten-free, free of artificial junk, but not always low cal. Positive daily smarter snacking habits do help with living a healthy lifestyle. Although SnackSack just isn't the right fit for everybody, we do appreciate you very much for your willingness to give SnackSack a try. All the best to you. Have a great week! :)

Hi Stephanie,
We're sorry to hear that you didn't enjoy the snacking, but grateful you gave SnackSack a try. We'll definitely take your feedback and share with the team. If we can help make your snacking experience better next time, we'd love to earn the opportunity! Have a wonderful day! :)

We’re terribly sorry for your lackluster experience so far! Repeat snacks aren’t something you can expect often. To make up for some of the snacks you didn’t enjoy, let us know some of your favorites, and we’d be happy to send a care package of goodies for you to enjoy! We’re making some fun improvements to the snack curation and gifting experience. Send us an email from your account email and we can set this up!

“Hi Sarah, we’re so sorry for the confusion you experienced, and have reached out to you via email to help with ordering. We can confirm your order was successfully processed and will be shipping shortly. If there is ever anything we can help with, please don’t hesitate to reach out to us. We’re happy to help clarify anything and help you start snacking smarter. Happy Holidays! :)”

Hi Dawn, we appreciate your feedback, but wish to gain a better insight as to how we can improve your experience with us each month. I see that you’ve renewed your subscription for your 3rd month with us, and thank you for giving us another chance to win you over. Our snack curation is the most important part of our product offering (obviously ;)), and we’re constantly searching top to bottom to find the most unique, delicious, but healthier snacking options we can introduce you to. I invite you to reach out to me directly, and offer any specific feedback we could act on to make your snack time that much better with SnackSack! Happy New Year! :) My email is: jonathan@snacksack.com