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Southern Cigar Co reviewsReviews

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Horrible Service

Aug 28, 2019
Beth H.
3 Reviews
3 Helpful Votes
Subscribed for 2 months

Thought my husband would enjoy this and sign up on June 29th, 2019. Canceled the end of July because we never received anything. Today, August 28th, I got an email stating the cigars were shipped....two months later. Unexceptionable.

Verified Purchase
Southern Cigar Co said...Aug 28, 2019

Your order was after our June cutoff, and on our website it states on the homepage we do not ship in July. Therefore your order was rolled to August.

As per our FAQ and the TOC in your welcome email, a cancellation cancels your renewals not anything prepaid.

This shipment is the prepaid box from June that was automatically rolled to August.

Poor shipping time

Aug 11, 2019
Julie H.
1 Review
Subscribed for 1 month

I have been waiting over a MONTH for the box I ordered. Absolutely ridiculous

Verified Purchase

Great idea horrible service

Dec 02, 2018
Devin V.
1 Review
Subscribed for 26 days

I ordered this as a gift November second. It’s now December second and I have yet to receive the box. I was informed by the owner they only ship once a month. Which is fine had I of known when I ordered not expect my package anytime soon. I can say, when I have contacted the company I got quick response. I do t recommend.

Verified Purchase
Southern Cigar Co said...Dec 03, 2018

Hey Devin, Sorry you have had delays. I just checked your USPS tracking and it states that they are delayed, but you should hopefully get your box tomorrow. We are sorry that USPS is not holding up their end of the bargain. But I know you will be pleased when your box arrives.
- Southern Cigar Co.

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