I do not want to leave a negative review since I have not even received the product, but I have been unable to get anyone from this company to contact me back about a shipping error for a gift subscription I ordered.
I have emailed them directly and contacted them through CrateJoy's messaging system, but have not heard back for weeks. I am hoping they are monitoring these reviews and will reply. My first box was returned to sender and I am now wanting to make sure they have the correct information on file for the upcoming shipment.
Please contact me about correcting the shipping error for my subscription and resending the first box.
Bought this for my husband well worth the money
They were all pretty boring. One was turkey jerky you can buy at any store. All of it was good. Just pretty boring and not really worth $35 in my opinion.
This review is for the shipping and customer service since the subscription was given to someone as a gift. Minimal response or effort to help the customer resolve their issue. I was a repeat customer since the first subscription I gave was well received. So perhaps it's fine as long as you don't need to reach out to the seller.
I was beyond excited to try Stick in a Box since I had never seen jerky subscription boxes before. I signed up and received my first box. I ordered the smallest box which was two bags of jerky and a meat stick. They came in a polybag with a picture printed on it for the company. Everything was loose and sliding around. When I got into the box and tasted everything, it wasn't my taste. Everything was extremely strong including the peppered jerky. I figured that box just might not have been my taste and others would be better. I let the subscription go for another month and I just received my second bag. I opened it up and right on top was a bag of peppered jerky.Everything was so similar to the last bag. I canceled my subscription and when I got an email from the company asking me to review the bag, I did. I explained how the bags were so similar right down the peppered jerky. After sending in the review I received an email back from the company. The email stated that "with the Lite subscription you don't get as many products as the full box, which would have included the variety you were looking for." The whole point of me purchasing this subscription was to try out different companies and different kinds of jerky. Not to be sent the same types/flavors month after month. I was very frustrated by the comment that I...
Over the past 60+ months of curating beef jerky for literally 1000's of dried meat-eaters (yummy), we’ve learned that we're not always going to be a fit for every jerky lover. As sad as that is to imagine for us, we NEVER have (or NEVER will) pass the blame on to the customer, or try to push them to pay more.
As you can see from this review, we were obviously not a good fit for this customer, which we 100% accept responsibility for. However, by choosing to paraphrase our response to her feedback, along with a slight change in wording, she has given the impression that we're some money-hungry tyrants. I mean, we are hungry, so that's true.
She quoted us as saying, "with...
My brother is extremely hard to buy presents for, so I bought a month by month subscription, and if he liked it told him he could keep it for a year. He loved it! It has been a whole year and there was no disappointment with it. Now that his year is up, I'm trying to figure out who I can get this for in the future or if I want it myself for a little while lol. I mean who doesn't like jerky?
Have to give it one star because it's day 40 and no box nor communication from the supplier on a 3 month subscription. IDK how to get a refund from this site but they have till tomorrow to have a box on my dad's door or I dispute charges on my credit card.
This response is intended to address the review publicly, not as a direct response to the customer.
We take 100% responsibility for what happened here and this customer had every right to be upset. Due to a communication issue between our subscription software and shipping software, a small group of customers received their July shipments 16 days later than they should have. We were unaware of the issue until one of the customers initially reached out, it then took us working with Cratejoy to determine which customers were affected. Once we were able to identify the issue, we made sure it was corrected so it wouldn't occur ever again.
This particular customer ordered their subscription on the 16th of June, which means that their first...
I got a subscription to the The Gladiator for my husband as a Christmas gift and I am so impressed with the box, but I was even more impressed with the outstanding customer service! Thank you Dana for going above and beyond to ensure my husband has his favorite snack waiting under the Christmas tree.
Never received the order that was placed as a gift for a 3 month subscription. Do not buy from this seller.
We've communicated directly to the customer, this response is intended only to publicly address the review.
We ship all subscriptions on the 15th of each month. If you subscribe before the 10th of any month, you'll be included in the current month, guaranteed. After the 10th and before the 15th, we do our absolute best to accommodate anyone who subscribes but can't guarantee it. Our shipment and cut-off dates are on our listing page before subscribing.
This customer ordered their subscription on June 16th, after both our cut-off and shipping date. Their first shipment was scheduled to be sent on July 15th.
I'm truly sorry to make anyone wait to receive a shipment (I mean, who wants to wait for yummy beef jerky?), so we...
I ordered the Stick in a Box subscription for my husband as a Christmas gift. He’s a big fan of jerky. This subscription delivers! You get so many options in each delivery and they’re all delicious! My husband was thrilled when I told him he would be getting it, but by the time I get home from work on the day of delivery, he’s already eaten about half of the packages. Well worth the money!
I wasnt sure about this box but decided to give it a try after reading the reviews. I'm so glad I did. My husband loved it. He Would actually ask me if the next box had shipped. Thanks for the great jerky!
It was a little too small, but for the first time ever, I had the best jerky. I enjoyed every morsel! And I ordered the larger box from now on. Excellent quality!
I purchased the 3 month subscription for my hubby for Christmas. He loved it! He liked the idea and getting a new package each month. thanks for a great gift!
I bought my boyfriend a 3-month subscription as a gift for passing the bar exam, and he loves it! He takes the jerky to work for snacks, which is a God-send because he never eats during the day. Highly recommend for anyone who loves jerky!
Excellent variety...timely shipment and service. Would definitely recommend this gift to a beef jerky lover!
The subscription was not what I expected but the customer service is exceptionally good!
Sent this a a gift to a friend, he loved it.
I ordered stick in a box for my adult son's birthday last year. He and his wife both loved it and have requested that I renew it as his birthday present this year!
I got this for my dad for Christmas 2017. He's loved it so much that he's requested to have it again for Christmas 2018. Can't tell dad no! Great selection.
got this as a gift for dad, he loved every month of it. great box!