Hi! I am sorry you are having issues! I dug into your account and see you ordered one box from us, that was shipped immediately, and that you wrote in to us there was an issue right after you left this review. I am happy to help with your entering your address incorrectly, unfortunately option wasn't given to me before you left this review. Since I also have your email now, I will respond to you there and make sure we get this fixed! In the future, if you ever have any issue, please don't hesitate to email us directly so we can get it fixed!

Hi! I am sorry you had issues! I would have loved the chance to fix these for you - we answer our voicemails Monday through Friday in the order they are received and also if you ever have any issues, please always email us as well! We are a very small family business and we take customer satisfaction seriously.

Hi Caitlin! Your tracking shows your January box delivered on the 21st to your mailbox. I am sorry you didn't receive it, please always feel free to reach out to our customer service so we can sort this out for you. I see you never emailed in so we didn't know you were missing a box! I will email you now and get this straightened out. I also see that your address as you entered it in Cratejoy needs a little attention, I will let you know the details once we connect.

Hi Izabel,
I am sorry you were disappointed. We are always hear to work with your to make it right when you are unhappy with your purchase. Please never hesitate to reach out to our customer service at hello@tamedwild . com - For your box, we did decide in August of 2019 to focus the box and stop creating the larger, Wild Medicine box for the higher price of $40. The current box is $20 per month plus shipping and includes the intention setting ritual, the items used in the ritual, as well as tea/herbs/etc. If you have any issues in the future, please let us know as we would like the opportunity to make it right!

Hi Kim,

I am so sorry you are having a hard time managing your subscription! Please never hesitate to reach out to either Cratejoy.com customer service or our customer service directly (hello@shoptamedwild.com) – I contacted Cratejoy’s customer service regarding your desire to cancel and they said they have no records of you attempting to cancel. I would love to discuss this further so I will reach out via email. Have a good day!

Hi Janeen,

Thank you for your feedback. I am sorry you did not like our September box-our theme was curated from emails into our customer support as well as social media posts of what was beloved throughout the last year. We chose items that we thought everyone would love to see again, or would love to give as a gift. I hope you find a subscription that better suits your needs.

Hi Elizabeth,

I am sorry you have been disappointed in your boxes. The Wild Medicine Box is an apothecary lifestyle box and September’s theme was Surprise! Customer Favorites. The items were chosen based on email feedback and social media posts. I wish you all the best in finding a subscription box that better suits your needs.

Hello Cendee, I am sorry you were unhappy with your box. I do show that you wrote in and let us know about the missing items, and Madison responded right away as well as put those items in the mail for you. Please let us know if you did not receive them. We understand how frustrating it can be to have your box arrive incomplete and will always make any mistakes, right. Thank you for giving us a try!

Hi!
I am sorry you didn't like our Botanical Wildcrafting box! It is typically a customer favorite, including the large tote bag with the botanical design. The Wildcrafting cards we included were designed by a small maker and her information is included in the box as well, I am sorry you missed it! We work hard to create and curate these boxes, I am sorry this was a miss for you.

Hi Megan,

I looked into your order and it seems there is some confusion regarding converting USD to CAD. You are viewing and purchasing through the Cratejoy.com website in USD (us dollars) and your bank account is showing the withdrawal in CAD (Canadian dollars) – the conversion of $46.00 USD is about $60.00 CAD depending on the day and the conversion rate. I am sorry you are unhappy about the difference, and I completely understand, however our company isn’t debiting your account more than the original $46.00 USD. I have also reached out to you via email to explain the conversion rates.

Hi Latasha,

Thank you for your feedback. Our Wild Medicine Box by Tamed Wild Apothecary is a lifestyle box that includes teas, herbs, crystals, and other home décor and lifestyle items. We search out and curate items that we hope our customers will love. I am sorry that our box isn’t what you are looking for and I have gone ahead and cancelled your subscription. We are a small business and we work hard make these boxes. If you have any questions, please feel free to reach out to our customer support.

Hello there! I’m so sorry to hear that you were disappointed with the contents of your box. We try our hardest to fill our boxes with substantial items, I hope that you will try us again in the future.

Good Afternoon Margaret: We apologize that your December subscription box was not received. We are shipping another box out to you today and you should receive the tracking number shortly. Again, we apologize for any inconvenience. Sincerely, Lisa

Hi! I am sorry you didn't like the faux crystal teaspoon that came with the box this month. I appreciate you giving us a shot, we do include never dyed, real crystals in our boxes and when the item - like the faux crystal spoon - is included, we note that it is faux, which is how we have it linked and described on our website. We would never want to mislead in any way!

Hi!
I am sorry you feel this way - I hope you reach out to us at customer service so we can work to make this right for you. As of now I haven't received any emails, but I would like the chance to work together.

Hi!
I am sorry you didn't like the elixir kit for this month's box. We create this boxes with specific intention setting rituals in mind that are included on our box cards. If you ever have and issue with the box, please never hesitate to reach out to our customer service. I didn't see any communication from you so I will send you one just so we can make this right!

Hi!
I am sorry you were disappointed! We offer sneak peeks and snapshots of the box all month long on our social media and our email list! Also, always email our customer service if you ever have an issue, I would love to have the chance to make this right for you but I didn't get any heads up there was an issue!

Hi!
I am sorry that this was your experience, we definitely don't want damaged merchandise going out in our boxes. Please never hesitate to reach out to our customer service so that we can make it right. We work really hard to make sure each subscriber has a great box and I am sorry we fell short here.

Hi!
I am so sorry you are disappointed! I sent your locket in February but since it was going to Brunei, we also agreed to a refund for the item which was processed as you indicated your postal service was not reliable. We, unfortunately, are not notified that a package is being returned to us until it is back so I am sorry we weren't able to get the March box to you. It looks like we emailed several times and didn't get a response -I will write to you again about the refund. Never hesitate to reach out to us,we want to do everything to make sure you are a satisfied customer!

Hi Stephanie!
I am sorry you felt you didn't receive good customer service! We strive to make sure every customer is happy, even when their boxes are stolen from their porch! I went back into our emails and I only have one email from you letting me know about the stolen box, and unfortunately there isn't a reply back from you. I apologize if you never received my responses asking if there were updates, USPS told me that there was nothing they could do for me because it had been marked delivered, as I mentioned in the email to you. I asked if you would prefer a refund or a resend of the box but didn't hear back. I hope you find a box that...

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