I haven’t received the products
Hello Ms. Pougy,
We are saddened you haven't received your box as of yet. It was sent some time ago and the tracking number was issued when it was shipped. Unfortunately in shipping internationally , the package has to go through customs of that country and the customs clearance is beyond our control.
We have noticed more of a delay due to covid, of shipments/ imports arriving to us as well. We will keep an eye on the tracking and please let us know when you receive it, as you we want to be sure you have what you ordered through us and we are excited for you to see the items.
When you do receive it-please also let us know about the fit of...
I haven't received anything yet its almost three weeks.
Hello Ms. Unlu,
Sometimes it takes a bit longer to reach you in Canada due to Canadian customs which unfortunately is out of our control, but we understand the frustration. When you inquired we did track your package a couple days ago and sent a screen shot of the tracking location to you via email - it is in Canada on it's way to you. We are excited for you to receive it as well. Please let us know when you receive it how the fit is. We are here for you.
Ugly! It’s not worth the price. I was not impressed and my preferences were not adhered to. I’m cancelling.
Hello! We received your feedback regarding your 1st box you received from us. Our apologies if we missed the mark on a lingerie style that you prefer.
The bra and panty sets are European design and we sent the preferred panty preference style that was listed on the style guide ,as well as a rose hue that is trending in Europe.
With the color hues listed as preference, we thought this would be a welcoming color as it is in the pantone hue of the list on the style guide. The panties with are a little higher in style than those from U.S. brands and others -which some of our clients prefer and some don’t. However different sets have bikini and boy shorts...
The items say they are the size I am, and that I entered when signing up. But both the bra & panty are too small.
We are very sorry to hear that items we had selected didn't fit. We do try our best to select items based on style quiz information provided. However, we understand that sometimes there might be issues with fit. We want our customers to know that we are here to assist you. If items didn't work out, please communicate with us and let us know what was wrong. We do offer free exchanges. Please email us at firstname.lastname@example.org and we will be happy to provide you with prepaid return label and exchange items for you.