The Priestess

Hi Mahala! We have reached out to you directly regarding this issue and are shipping a replacement. Please review your renewal terms for more information. We are happy to answer any further questions you may have.

Hi Julie! We're sorry to hear that. Please feel free to reach out to us with some notes on how we can improve your experience.

Hi AnnMarie, thanks for giving us a try, and we hope you've found a spiritual subscription that better fits your needs, even if it's not Box of Shadows. Blessed Be!

Hi Brittany! Please check your email. A memo regarding the wax melts was sent out to our Circle Members before the August boxes shipped.

Hi Brittany, thanks for giving us a try, and we hope you find a spiritual subscription that better fits your needs. Blessed Be!

We hope we can make it up to you next month, Heaven. Blessed Be!

Hi Julie! We are happy to see this matter has been settled. Going forward, we kindly ask for 24 hours to respond to your correspondences. Blessed Be.

We're sorry to hear that. If you have any specific notes on how we can improve going forward, please feel free to reach out to us directly.

Hi Kris! As stated in our correspondence with you, we do not offer refunds on shipped merchandise but, we are happy to replace any damaged or missing items. Our team works hard to provide an experience that is valuable to our Circle Members. Needless to say, we are very sorry to hear about your dissatisfaction with your first box. May you find a spiritual subscription that better fits your needs. Blessed Be!

Hi Doreya! If any of your items were damaged in transit, we are happy to replace them. We always encourage our subscribers to reach out to us directly when this happens to address the issue in a timely manner. Our team works hard to provide value to our Circle Members' individual practices and is very disappointed to hear that we missed your expectations. We will be following up with you directly.

Greetings Destiny! Back in May, we did indeed have some issues with the moonstone. The gemstones did not arrive in time to ship and were excluded from the boxes. We, instead, replaced the moonstone with items from the available backstock we had on hand. A memo regarding the issue was sent out to all of our Circle Members before the May boxes shipped. Our Circle Members are encouraged to reach out to us anytime they are unsure of an item in their box. I am always happy to clarify and provide additional information for the proper use of the item. We've also reached out to you directly to identify the item you received.

Greetings Paige! We appreciate your feedback and are sorry to hear that we missed the mark with you. Regarding the missing moonstone, our email also explained that the gemstone was replaced with a piece of altar decor from our available backstock. Please reach out to us directly if you did not receive the substitute item. We look forward to offering the moonstone in a future box later in the year.

Greetings Arin! We're sorry to hear that your box arrived with missing items. In these cases, we are happy to ship replacement items to make up for the oversight. We have reached out to you directly with the next steps in resolving this matter.

We are very sorry to hear that you were disappointed in your November box.
Our team works hard to provide a consistent experience each month; from
mindfully selected worship tools selected from other small, pagan owned
businesses to the carefully researched resources and materials shared in
our tailored Seeker's Guide. Cleary, we've missed the mark with you this
time. We hope that we have the opportunity to make it up to you next month.

Greetings Justin. We understand your frustration. Last week, we sent out an email to all our Circle Members regarding the shipping delay and advised that many subscriptions would renew before the November boxes arrived. We also provided instruction on how to put the renewal on hold until the current box arrives. As of yesterday, the November boxes have shipped. We will be reaching out to you personally to resolve the address issue.

Greetings Lyndsey! We completely understand your frustration and apologize for the slow response. Last week, a notice about the November shipping delay was sent to all November Circle Members. Since then, we've put answering emails (among other things) on hold to ensure all November boxes ship by the 15th. We will be following up with all Circle Members once the November boxes are in the hands of USPS. Please keep an eye on your email for shipping confirmation and tracking information.

We apologize if there's been a miscommunication somewhere. We've emailed you privately regarding the matter.

We are very sorry to hear that you were disappointed in your July box. Our boxes are not only the sum of the items inside but also all of the time, energy, and resources that go into crafting an experience for our members. We work really hard to provide a consistent experience each month; from the carefully selected items to all the information included in our Seeker's Guide. Cleary, we've missed the mark with you this time.

Thanks for reaching out. We are very sorry to hear that you were disappointed in your July box. Our boxes are not only the sum of the items inside but also all of the time, energy, and resources that go into crafting an experience for our members. We work hard to provide a consistent experience each month; from the carefully selected items to all the information included in our Seeker's Guide. Cleary, we've missed the mark with you this time. We hope that we have the opportunity to make it up to you next month.

Hi Tiffane! Thank you for your feedback. We are very sorry to hear that you were disappointed in your July box. Our team works really hard to provide a consistent experience for our Circle Members each month. Cleary, we've missed the mark this time. We will be reaching out to you to assist with managing your subscription.

Greetings Heaven, Due to overwhelming feedback, candles and sage are no longer included each month. Instead, they are now sent out on a scheduled basis. These items are replaced by higher value items during the months they are not included. Please contact us directly with any question you may have on the changes made.

We work really hard to provide a consistent experience for our Circle Members each month. Cleary, we've missed the mark this time. Providing the experience our Circle Members have become accustomed to is the top priority.