I've sent several emails through customer service with pictures. First I tried the CS address on the page with no reply. Then I received the email with notice that my subscription was not renewed, thank God. It took asking a question through the website to get a reply about the faulty pipe they sent. An employee named Marjorie replied to me asking if I used a different email address or sent it to a different email. I have no idea where the website sends their emails. I sent everything to the address listed on the contact page. Shipping was fine. The box came on the 6th of February. I questioned if the glycerin filled pipe was leaking in transit but took the excess air to be a simple product variation as I did not notice anything wet in the packaging. However, when I used the pipe the first time, I could feel the wax get soft and start sinking into the hole where they filled the pipe with glycerin. By the next morning I had glycerin leaking slowly out of the pipe. It is unusable now. The products were cute but hardly worth the money, especially without the pipe being used now.
I'm so sorry to hear you're unhappy with your experience. I'm not sure if you saw our email, but we're sending out a replacement piece since yours arrived damaged <3 We do our best to package each item carefully, but sometimes things get damaged in transit and we're ALWAYS happy to issue replacements. Please don't hesitate to reach out if you have any questions or concerns!
So totally awesome love my stoney babe box!!!
Haven’t even gotten my first box
Subscription boxes ship the 1-4 of the following month :) Your box should be arriving by Wednesday.
Due to the USPS my box arrived later than expected, however, I understand this is not the fault of Stoney Babe. Everything was packaged beautifully, I loved everything I received and plan on using all of the items. Very much worth the price!
Thank you for the review, Sarah! I'm so sorry that your box experienced delays arriving to you, but am so happy you loved it!
I'm in love with this box. The hat is awesome the bong is awesome, my man ate my oreos 😥😥 I definitely recommend this to others. Can't wait to try the CBD pumpkin spiced chai
Thank you so much for the sweet review, Beth! I'm so happy that you love the box!
Great box for females who smoke
This was my first box from stoney babe that I ever ordered. The december 2020 cozy kush christmas box. I have to say I am in love with this subscription box service. I will be getting more boxes on the future. Everything I received was amazing, especially the christmas themed handheld water pipe, it adorable and so cute I love it.
I'm SO happy you love your box <3 Thank you for taking the time to leave such a thoughtful review, it means so so much to me! I hope you have an amazing Christmas!!
This is my second box from her and I have loved every single one of my boxes I’ve received from her! Her mystery box that I just received was perfect! It came just in time for a camping trip and actually every item in this box is perfect to take on my camping trip! Every box that I’ve received and have seen on Instagram or YouTube always have such beautiful and unique pieces! Her boxes are definitely worth the money! Keep up the good work Shawna! Can’t wait to see what you do in the next box I purchase !
Awwwe, thank you Lorissa! I'm so happy to hear you were able to use your box goodies on a camping trip, how fun! <3
I have always wanted to get myself something like this but I have never had the money or have always stressed about it. But now I am in a good point in my life where I can actually spoil myself a little bit every month. I was so so excited with how the box turned out I was really impressed and LOVED everything in it!!
Hey Hailey!! SO SO happy you love your box!! It's important to spoil yourself every now and again ;) Thank you so much for leaving a review, I deeply appreciate it! I hope you're enjoying the holiday season
Loved it 🤍 it was so cute
I love everything about this box but how in the world do you use the coffee cup piece??? Please help!!!
Hey Lori!! I'm so happy you love your box! I'm doing a tutorial on how to use that piece as soon as we get a new shipment of them in. I've been wanting to demonstrate how to use it since the orders were delivered, but we ran out of pieces to demonstrate on, so hopefully, soon I can get that tutorial up! I apologize for the confusion!
I'm so sorry to hear you're unimpressed with the boxes. If there was anything particular you weren't happy with, we'd love to hear your feedback via email. We work really hard to curate each box and we deeply appreciate your honest review.
Omg how can you not love this? Look how cute 😍 always introduces me to new fun products as well.
Im always thrilled to get these boxes. Been a sub for 4 months now and don't plan to stop anytime sooon :)
Hey Harley! Thank you so much for the review, I'm so happy you're enjoying your subscription!
My favorite subscription and I have like 4 others. each box is a super fun theme and well curated. Look forward to it each month. :)
My husband and I both love this box. It's a great gift
Hey Felicia! Thank you so much for the review, I'm so happy to hear you and your husband love the box.
I'm sorry to see that you're unsatisfied with the quality. I would love it if you sent me an email (stoneybabeinfo at gmail) to let me know a little more about your thoughts on the quality of our products. We work really hard to curate and source each box and would really love your honest feedback! <3
I got the trippy hippy box and it was packed full of goodies including a tapestry, car freshener, salve, a ashtray and a awesome sherlock pipe. I think this box is definitely worth it and very unique products included for a great price. I can't wait to get another one.
Stoney girl mystery box total bust. Not worth $35. Lighters that don’t come filled with butane. Other boxes send clippers, butane in those. A run of the mill water pipe, no bowl No stem, some cheap little replacement bowl that obviously doesn’t go with the pipe. Oh did get a silicone ash tray, plain. A cone, wraps. Big disappointment.
Hi Patty! I'm so sorry to hear you're disappointed with the product.
Unfortunately, we cannot ship full lighters per USPS policy. Would you mind emailing me with your order number and a photo of what you received? I'm unable to find a Mystery Box placed under your name, but would love to make sure you received what you were supposed to. The bowl pieces should definitely fit with the main piece and include a stem.
I’ve gotten three boxes and they were all really similar. I should’ve just gotten one box instead of three.
I'm sorry to hear you're unsatisfied with your boxes. We work really hard to curate each box and I really appreciate the feedback on them being too similar.
Please feel free to reach out anytime via email with any questions or concerns,
Super cute box!
I'm absolutely excited everytime I get a box.
Aww, thank you so much for the review! We're so happy you love the boxes <3
Amazing. First box absolutely in love with the Christmas bong. Great first impression
Hey Angelique! I'm so happy that you love your box and the Christmas piece <3
Worth every penny. Amazing products.
Thank you so much, Rebecca!
amazing!! so cute<3
Thank you!! We're so happy you like it <3
Great box thanks!
So happy you like it!