It has been over a month since the order and still waiting on it. So needless to say I am very unhappy.
Thank you for taking the time to leave feedback regarding our service. We are so sorry to hear that your package has not made its way to you. We have gone ahead and sent you an email with tracking information and a solution for a replacement. We take customer service very seriously and always want to make sure that our subscribers have an exceptional experience with our service. We are so excited for you to receive this collection and truly hope that you connect to the items within. We look forward to earning your trust with the delivery of your box.
Please do not hesitate to let us know if there is anything else we can do to serve you.
The Witches Roots™
I've been a big fan of my Bounty box and my Moon Box from you guys for a minute. But this last box with the quartz laser pendant was just in poor taste. I can get the same pendant on eBay for $5. For $78 a pop, I expect a superb pendant, hard to find crystal, even rare that's just AWESOME. In fact for $78 I expect every box from Bounty to be SUPERB. I gave my pendant away as I was called to do because I already have many quartz pendants bought at a minimal price. Come on guys!!! You should have done better than this. I'm canceling my subscription. I know you have to make a profit, but you just lost me as a subscriber.
Hi Claudia, Thank you for taking the time to review your last box as we are always looking for opportunities to better our service. We sincerely apologize for the concern and dissatisfaction in relation to your Laser Quartz Pendant from your previous delivery. We have gone ahead and sent you a separate email with details regarding extra steps we would like to take to make this right. Please let us know if there is anything else we can do to serve you in the future as we always strive to make sure that our customers are well taken care of.
I received a skinny little quartz point on a really tight stretchy black cord. Not even a silver chain. A small piece of rough raw turquoise with it and an oil. For almost $80, I would expect a lot more. I hand make high quality gemstone jewelry, I know all stones. I subscribe to 7 witch and crystal boxes on this site, and the cheaper ones send me cooler stuff. I have many pieces of quartz being a witch..and what i received is not $80 worth. Sorry
Hi Kimberly, Thank you for taking the time to leave feedback for us. We deeply apologize for the unsatisfactory experience you have had with our service and want to ensure that you are taken care of. We had recently sent an email to you with information regarding a full refund and other solutions to make this right for you and hope that it found you well. We truly take customer service very seriously and always want to make sure that our subscribers are always taken care of. Please let us know if there is anything we can do to serve you in the future. Many Blessings, The Witches Moon TM