I got this subscription for just a month for my birthday, and I must say, the stickers are fantastic. Lots of color, lots of variety, plenty of share-ability. There are some things I recommend first-time buyers know before purchasing this subscription.
1. Buy through Cratejoy only.
I went straight to Violette and their site was lacking information such as delivery and subscription renewal dates (the 11th and the 25th of each month, approximately). Furthermore, when I attempted to manage my subscription and asked Violette ( I chose the month-to month plan, hoping I could just get a single month), they told me to cancel it on crate joy. Violette's site and crate joy's do not talk to each other, so I was very worried about my subscription continuing to renew. I have not gotten much resolution in that area, but I can only wait and see what happens.
2. Violette's customer support is difficult to get ahold of.
Due to the aforementioned issues with my account, I sent a few emails to Violette's customer service, giving at least forty-eight hours before I started wondering if they were ignoring me. They responded to only one. Violette might be small, but as a legitimate business they need to respond to customers. My (admittedly angry) email might have been less upset if their site had more information or if they were clearer with their communication. After I sent the second email explaining the issues, I got no response, and crate...
Lovely and unique collection of stickers. There is a variety of different styles and colorways-some bright and whimsical, some vintage, some subdued. I have enjoyed several different sticker clubs and this one is the tops.
This box was okay - comes in an envelope - couldn’t use some stickers because it bent. But I only liked maybe 5 sheets out of the whole package. The rest were creepy even my kids didn’t want them.
I keep getting these delivered to the wrong address. I was told to update my adddress, but when logging in it said I had no address here or subscriptions.