Genuine by Jess

Shipping

Ships from United States. Tracked shipping included with every order.

International buyers are responsible for any customs and import taxes that may apply.

Payment options

Secure checkout powered by Cratejoy. We never see your full card number.

Returns & exchanges

For active subscriptions, see Cancellations below — managing your plan handles future shipments. For one-time boxes, returns are accepted within 14 days of delivery for unopened items.

Cancellations

Cancel anytime from your account. Cancel at least 24 hours before your renewal date to skip the next box. No fees, no questions.

Purchase Protection

If something goes wrong with an order, Cratejoy Purchase Protection has your back for all eligible purchases.