by Lauren written May 16, 2018
We have had several subscription boxes over the years and LOVE THEM! We ordered a 3 month subscription in early December 2017 for our teenage daughter. Our first box shipped in late March 2018. ( 3 weeks after "renewal date") This was the only box we ever received and it was very sad. It only contained a poor quality shirt and 3 tiny items. Very disappointed. Tried to cancel and contact for refund with no response. Finally disputed the charge with my CC company. Was able to get a full refund and a cancelation response from Anime Bento. Would not recommend :(
by Sandi written May 14, 2018
The 1st box should have been shipped within the last 10 days of April. It was shipped a couple days ago, and it still has not been received. I usually don't write reviews if they're just a little off but clearly these guys don't care. After 3 attempts to contact the seller, I contacted Cratejoy. They were good to let me know they got my complaint, then ask me if it was resolved but they never followed up on any complaint either. Oh, if you cancel because they have poor service and don't communicate, they don’t cancel then. I just means you're not stuck with the renewal.
I strongly suggest you look elsewhere. There are lots of good sites.
Haven't gotten my refund
by Sinead written May 08, 2018
Although this is partially my fault, after realizing the April boxes were gone (why hasn't the theme changed? It's already May!) and that the box was around $60 CAD + shipping (not worth it from what I have seen in pictures and videos), I emailed support asking for a refund if the April boxes were indeed no longer being shipped. I definitely regret not coming across this page before doing anything because this is just ridiculous. It's been passed the expected time for support to respond, but I have gotten no reply.
Please get your act together; look at how many dissatisfied (to put lightly) people there are here. I'm actually surprised by the fact that you're still at 2.5 stars.
My order number is #1481544355 and my request number is 8798.
All I want is a simple refund. Thank you very much.