Q: Is this Company out of business? Was sent a tracking number that doesn't work for over a week now and cannot get a response from them. Asked by Karen O., January 2021
Q: I have been trying to contact you via email, but cannot get a response, so I'm trying here. I subscribed early December, wondering when my box will ship?Asked by Karen O., January 2021
Q: Are the items always non comedogenic? I can't use anything above a three on the scale so I don't want to be stuck with items I cannot use. Asked by Lauren T., September 2020
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If you have very specific skincare needs, then this is probably not the box for you. They throw in all kinds of skincare, some for oily skin, some for dry skin. I have oily skin and some things I would get in this box I couldn’t use.
Q: I do not see any update that my box has shipped. Ordered in late April, was supposed to ship first box end of May. No updates. Have the "May boxes" been sent? Asked by Alyson R., June 2020
My tracking for my box hasn't even been updated. They said they haded my.package over to DHL. And DHL said they have not. It's been 21 days and no update. So ide.choose another personally
UPDATE: 2nd month & ordered the Mask Package this month also. Was very happy with both of the subscriptions. I will continue to keep them both for now. My daughter & I have a pampering night once a week now. We put on mask & use some of my products.
This was my 1st month receiving this box. I got the 6 products box which was actually 8 items in the box. I love that the products are full sized & not samples likes in other boxes. I won't say I loved everything but I'm willing to give it another month or so before making my final decision. I think the box is worth the price. (I did love the nail oil product in this box!) I'd say it's worth a try to see if you might like it.
Where do I start??
The concept of the box is great. Love the idea of it. But to me, this box isn't worth it.
First, let's start with the way they charge and ship.
When you sign up, you're immediately charged. I happened to sign up on January 17th. Charged the 18th. Fine. Waited and waited and waited.
Went to their website and realized their cutoff date is the 15th of every month. Contacted them and was told that, because it was after their cutoff date by 2 days, that I was paying for February's box.... that they ship at the end of the month. So, while waiting I was charged again on February 17th, for March's box.... That will ship at the end of March.
Now, I've received February's box and I've already cancelled. I've already paid for the March box but I'm not even looking forward to it.
So, let's get into the box.
I received a very cheap eyebrow shaver. Went in the trash.
An eye cream (not from Mizon) but a brand that I've never heard of, let alone can barely find online. And it just straight up smells like regular lotion. Went in the trash.
A mascara from Farm Stay which, if you're into KBeauty at all, you'll know is some of the cheapest you can get. One look at it and no. I was not putting that near my eyes. Went in the trash.
The only things I kept are the hair mist, which I'll use as a "febreeze" for...
THIS COMPANY IS A SCAM. They take your money and dont send product. They dont respond to emails and dont have a phone number. DO NOT ORDER!
I just received the box! It arrived fairly quickly (maybe because I live in NJ and the box is coming from NJ). I received all the products that I will use for sure, like face wash, face masks, and acne patches, and do not plan to throw them away (as long as my skin feels good using it). I am impressed with the box and definitely getting another one.
So I decided to try them and when I ordered the very first month I have never received it, I ordered that November 20th and today is now January 22nd. And then I was charge for the second month which they did refund for me but I still haven’t received the first box, so I complained to them and they sent me a bogus tracking number so I’m not really sure what’s going on with this place I think they are stealing your first payment. And I want to report them somehow?
I ordered their beauty box on December 9th. It was supposed to ship the end of December, per their shipping policy. I contacted seller the first week of January and they replied saying there was a delay and my box was Shipping in a few days. I waited until mid January for a shipment notification, received nothing. At that time they were going to bill me a second time, so I cancelled and messaged the seller again January 15th and received no response. After a week with no response, I asked a question on their Cratejoy listing, no response, replied to the email they answered previously, didn't get a response on it, then sent a separate email and still no response. I Contacted Cratejoy support and only after Cratejoy was involved, I received a shipment notification, now the tracking number they provided me with is NOT VALID a week after receiving it. They have lied to me, ignored me, then lied to me AGAIN! This Company has Absolutely NO INTEGRITY. I DO NOT RECOMMEND ordering from them! I have several subscriptions and this is the WORST experience I've had! They will continue to charge you, but still won't send a box. If I hadn't cancelled, I would have been charged three times and still wouldn't have received anything yet. I'm not sure if their business is going downhill or what? I see some good reviews on here and I can't believe it at all! NONE of the several subscriptions...
This a great mask box and worth the cost! So many different masks for different skin issues, there was not one in my first box that I won't use.
One of my fav boxes. First box took a long time to come and I was about to cancel before it renewed. I'm glad I didn't because I was pleased with everything I received
I was very pleased with my first order from this subscription, it had a really nice variety of quality masks from names that I have heard of before and a couple I have not heard of but I looked them up and they all had favourable reviews which made me happy and excited to try them, so far I am extremely pleased with this subscription which seems to send out high quality masks, hoping that continues and I have no reason to believe that it won't so I am looking forward to being a long time member of this subscription. The shipping was quick to Canada from the time I received my shipping notice which is out of their hands once handed over so I do understand that it may not always be like that with no fault to them but it was worth mentioning! I'm excited to see what next monthe brings! The only thing I was a little disappointed about was the fact that it is advertised in all of their photos that the items arrive in a pretty box, while mine actually arrived in an envelope, this might sound petty but I enjoy getting my items in a box over an envelope as it feels more luxe and special for one , but also because I actually use the boxes for storing my masks and small beauty products or craft items,I think the dissapointment was mainly because I was expecting the items to arrive in the...
Very impressed with this box. You get so many different masks!!
This month focused on re-centering yourself and self-care through treating yourself to a spa-like treatment at home!
With a focus on all things that will quench your thirst, our April Mask Maven delivered these adorable sheet masks.
This year, our May Beauty Box took a deep dive and featured some of our favorite ingredients from the sea!