Ordered as a Christmas gift. Confirmation email indicated they would arrive one month earlier than indicated on website. Customer service assured me delivery date would be adjusted to preserve surprise. Flowers arrived two weeks early, with no card to my recipient. Customer service response was that, because I had not specified a date, they had done their job. I guess I needed to specify that Christmas is the 25th. I cancelled my subscription but unfortunately am still awaiting a refund with no response to multiple additional customer service inquiries.
I was auto-charged an additional three months after I purchased a Mother's Day gift! When I called for a refund, the customer service was not helpful and refused to issue a refund. My mother said the flowers only lasted a couple days once she received them and were not in good shape. I am disappointed with the quality and service.
I received a very damaged box of horribly wilted roses. I would have been better off going to Trader Joe's. And to think they were overnighted via Fedex from a place that has absolutely ZERO flower farms (Vernon, California). This is what I just paid for? My wife literally laughed out loud.
BloomsyBox seemed to be a great gift: periodic deliveries as a reasonable cost. Unfortunately the product and service did not live up to the hype. The first shipment arrived during the cold spell in December 2017 and was delivered frozen. The flowers did not survive. When I called my mother a month later to check on the gift, that is when I learned of the frozen flowers and the second delivery, which arrived wilted, revived after 24 hours, and wilted again 24 hours later. I asked to cancel the subscription, which was granted. When I asked about replacements for the other deliveries I was told that too much time has passed. Poor service for a gift delivery and I expected more based on the reviews.
Dear Jason, I'm so sorry to hear about your unfortunate experience. That was truly not our intention. We really appreciate your feedback and hope you do give us a chance to make it right! We've issued a full refund on your order. I would like to take this chance to comment on your points: 1. Flowers arrived frozen during the last week of December: you're absolutely right, and we apologize for that, unfortunately the extreme weather has been affecting some deliveries and our flowers are not the exception. We're looking for alternatives to protect the boxes for shipping under extreme conditions, we're partnering up with a packaging company in Miami,Fl to design a protective foam for the boxes. 2. Poor customer service: Again, you're absolutely...