Invigorate your wardrobe each month with a designer handbag & matching accessories valued up to $250. Get surprised each month with fantastic value & quality.
Q: I was wondering if there's a pr list or way to review the box?Asked by Taylor H., March 2022
I would like to see the box I am getting that has been sent to me
Q: I placed my order over a week ago and haven’t received even a email to confirm my subscription also my bank has took the money so I would like to know when I will receive my bo?Asked by Stormie H., April 2021
I placed my order three days ago. You took my money but say I don't have an account.
So, if I don't get an answer about my account being fixed within 24 hours, or my money back, I will call the better business bureau, and file a complaint to you company.
Of I do t have an a count why n take my money
Q: Hi, I watched Abbadass video of her georgeous baby blue handbag which is my dream handbag. If I subscribe now is there any possible way I could start with August and get the light blue handbag? Thank you Donna HartzAsked by Donna H., September 2019
Honestly I am not really sure. You can always reach out to them via their Facebook Messenger before your sub to them. They have always been super good about getting right back to me. Have a great weekend!
Q: I have emailed this company 3 times in the last 2weeks 2 times in the last 3 days and 1 one 2 weeks ago . How do I get a response.Asked by Barbie G., July 2019
You can also try the toll free number Mon - Fri 9-5 1.800.471.7020. Good luck there customer service is horrible. I cancelled!!
You dont I've emails, messages every site and called. No response they just took another payment from my credit card that isn't due for weeks. Just cancel.
Hi Barbie! I think there is a bit of confusion- through Cratejoy Bolzano is unable to manage your charges; this is a third party website. The good news is that you have complete control of your subscription directly on the Cratejoy website. Customers make adjustments to their site directly and Cratejoy does provide information for you to do that. I hope this helps.
In my experience the best way to get a hold of bolzano is on their website on their instant messenger. It should pop up right on the screen usually says " how can I help you" . They usually get back to you that day.
have not received the second box like said have sent multiple messages no response
Did not receive 3 months of boxes but payment was taken out
Never got it
I tried reaching out to the seller multiple times before reporting the seller to CrateJoy.
I Loved it! It was a Mother's Day gift from my son. The products were of great quality and the surprise was wonderful. I cannot wait until next month!!
I was wondering whether I could change the size of the purses for next month. They are a little small for everyday use. Please let me know.
Also, I will be using Cratejoy for my own gift giving.
A spoofed email was used to set up this account! Despite my numerous emails, I was charged AGAIN!
The only communication received was that I DID NOT have an account with them. Then they charged me $150 AGAIN! Be very wary of this company. I’ve been scammed!
What an amazing subscription!!!! I am so excited for my next box!!! I am just hoping for a larger purse next time!!! Great quality!
Ignore their shipping policy that says your bag will ship in 1-2 business days. They didn’t ship my bag to me until a month later. On top of that, they only shipped the bag to me after they didn’t respond to my email and Cratejoy was about to force a refund. The bags themselves are just ok. You’re better off looking for one yourself at a box store. On top of that, the accessories they offer can be a hit or miss. I will admit I did like a necklace and pen that they put in the bag, but for such a pricey subscription service, I expect more. Save your money and go elsewhere!
Box is normally beautifull. Well they took out my money June 10 and I still do not have a box. it is very hard to track this and know what is going on. bolzano site has not info and cratejoy only says your box is being prepeared but come on. over a month since you charged me
Ordered several weeks ago and still nothing I contacted them and still nothing highly disappointed and want a refund
Fall in love with our November box, it includes so many goodies you wont want to miss, It includes 4 fashion accessories, that are sure to make a statement, 3 beauty items including an Electronic Facal Brush you wont want to miss and a beautiful fall bag in the perfect fall color. A total value of $350
Our Elba shoulder bag was one of several styles that have been featured and shipped to members who liked larger bags with a comfortable shoulder strap. The sunglasses were one of three accesssories that were sent along with three beauty items.
New for fall the Gabriela bag is the perfect shopper; comes with the perfect fall scarf, earrings and cuff bracelet plus three beauty accessories.
For those who choose small crossbodies, the Lucialla is the perfect bag, packed with fashion accessories and beauty items; it includes three beauty items and three fashion accessories.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.