I placed this subscription for my stepmom for her birthday. She received her first box in April but has not received her second box. I have used "contact seller" twice to see when my box will sent but have not received a response. My stepmom really enjoyed the candies and is looking forward to her second and third boxes. When I check my subscription on Cratejoy, it says "preparing your order" (has been this way for at least 3 weeks.
I just can't figure this company out. I've been charged for six months of boxes, but only ever received four. My last box never came. There is literally nobody to reach out to with problems. I have messaged them at least a half dozen times just asking for information and hear nothing back at all. No numbers or live people to speak to. The boxes are great when they come. Do NOT get this box until they get their act together. Cratejoy hasn't been much help either, and I'm actually souring on the entire Cratejoy experience as a result.
Thank you for reaching out. Our emails are always monitored and we have not received anything from you in the past month. When you have reached out in the past, we responded in a timely manner. We apologize that your May box was not received, that was a shipping error on our part, due to the on-going pandemic and we take complete responsibility for it. We will refund this month and next month since you canceled the rest of your prepaid 6 month subscription.
It’s been a month and haven’t had one box be shipped or delivered. I emailed and didn’t get a response. This was my dads Father’s Day gift and it still isn’t received.
We appreciate your business. We are closed on holidays and weekends so we are unable to respond to your concern right away. Orders must be before the 1st of the month to go out before the 9th. For an example for your order wasn't placed until June 6th when we had already processed shipments for the month of June. Your order will be going out before July 9th. Thanks!
Order was placed on Nov 23. Package was shipped on Dec 09. ....Still waiting anxiously for its arrival .... 12 days later !
First, thank you for being a subscriber and we appreciate you business. We take pride in our fast shipping. United states domestic shipping is 2-3 days and Canadian shipping is about 10 days. Unfortunately, we cannot speed up this process and we are at the mercy of canadian post and customs.
We would like to remind our customers that orders made after the 1st of the month are shipped the following month ( order made on November 23rd, shipped on december 9th).
Thank you so much!
Classic candy box