Q: Are all the products non comedogenic? I cannot use anything above a three on the scale. I feel a bit apprehensive buying a box sight unseen because I always go through ingredients before buying.Asked by Lauren T., September 2020
Hi Lauren,
Thank you for your question. Non comedogenic is denoting a skin-care product that is specially formulated so as not to cause blocked pores. But it sounds like you are asking about ingredient safety?
I can assure you our products are safe enough for sensitive skin (we have many cancer patients and survivors who are avid fans of the Clean Beauty Kit (they are among the most sensitive group). Our products never contain synthetic fragrance. Do you know exactly what you are allergic to? If so, you can notate your account so we can review and swap a product if necessary, although to date we've never had any issues with our partners' formulations.
Please check out the clean beauty code on our...
Q: With the mini kit it says "half the size". Is that fewer fill size products? Or the same amount but smaller quantity of each?Asked by Erica B., November 2020
Hi Erica,
All our kits contain full size items so the mini is fewer full size items.
Thanks for asking!
Happy holidays,
Cassandra McClure
Q: How can I change the shipping address for my box? I've changed it through CrateJoy, but the last box went to the wrong address. I've tried reaching out to your company, but no one has responded.Asked by Kelly G., February 2021
Q: Can 2 people share this box, or should we get a 2nd subscription?Asked by Gerard V., September 2020
Hi Gerard,
You can order a kit to share since each box contains 8-10 full size items but since they are all different, you may want your own box! It's up to you. We look forward to you and your friends and family enjoying our Clean Beauty Kit!.
Thanks again for the question and have a wonderful day!
Until all beauty is clean,
Cassandra McClure
This was a present for my niece. Unfortunately it came with a LARGE UPS bill for her. I was so shocked and embarrassed!!
I contacted the seller and all I got was that they don’t know why that would be. No attempt to help and no useful info.
After many attempts to reach out to the seller again and again and again, I feel obligated to warn others.
This seller has seemingly ghosted me, leaving me with a sizeable bill after taking my money.
Never again will I purchase from her.
This was a gift for my niece. I’m told the products are good, but my experience with the customer service has been horrible. I needed to update the shipping address. I did this through CJ, but it didn’t update with the seller. I’ve reached out to the seller multiple times both through CrateJoy and directly through Lashbinder, and have received NO response. They are costing me $10 for each box that they ship to the old address since I then need to take it back to the post office to forward it to the new address. This is terrible customer service. I’m glad I only signed up for 6 months and will not recommend this to anyone. Next time I’ll order through a more reputable company like BirchBox.
Good products but not for teens. I bought this as a gift for a teenager and there was a bottle of lubricant in it. Very inappropriate for her but a good gift for an adult.
Seller was helpful with helping me get a new box when mine had an issue.
Hi Beth,
Our customer service representative was filled in on the issue at hand.
As we have privately messaged you, have done our very best to fix this issue and have sent a new replacement box out to you. We hope you have a very happy holiday season.
Best,
Cassandra McClure
**UPDATE: We sent a new box to customer. Thank you Beth. Happy New Year
I really loved everything and once I can reactivate my membership I will
Hi Maria,
Thank you so much for your review. I am glad you are loving everything!
I am glad to hear you are enjoying your subscription. Happy Holidays!
Until all beauty is clean,
Cassandra McClure
Really nice products, full sizes. Good presentation and story about the box. This is a helpful item because it allows the recipient to try out a few various clean beauty brands without the commitment of the full prices and lines. Love it.
Hi Abs,
Thank you for your review. I am beyond grateful for your support and appreciate the honest feedback! I hope you order again.
Please don't forget to tag us on social @cleanbeautykit #cleanbeautykit
Until all beauty is clean,
Cassandra McClure
Overall rating is poor because I have been trying to contact customer service with no reply!
Quality is poor because the quality seal on my shampoo was broken. The shampoo itself was not a clean product in my opinion. It contained some questionable ingredients like phenoxyethanol and fragrance.
Curation is a 4 because the outside of my box was dirty and banged up. The insides were fine though.
Hi Kara,
Thank you so much for your feedback. I looked through our messages and do not see one from you. Can you email our customer support line?
Thanks for letting us know about a seal on a product. Sometimes that can happen during shipping. We are happy to ship you a replacement items ASAP.
I sincerely wish we could hand deliver the box to you so it arrives in pristine condition, but we need to mail boxes out-of- state and can't control the shipping and handling of the boxes, which is why we offer free shipping.
If you are ordering a gift you can request the box in an outer layer so the inner box is protected.
I am sorry for the issues and...
Absolutely love Clean Beauty Kit!! The value is out of this world! I love that it comes with a variety of products from candles, skincare, to masks. The quality of the products are also amazing! Couldn’t recommend enough. My favorite beauty subscription box.
Thank you so much Amanda! We appreciate the kind words and we love that you are so excited to receive a new Kit each month!
I am not interested in tea
Hi Heather,
Thank you so much for your feedback. This box is lifestyle subscription box highlighting women-owned brand made in the USA so sometimes we include jewellery, beverages, personal care items and candles. It is not 100% skincare and makeup. I am sorry if this was not clear. You can see past boxes we've put out in the photo section to get a feel for the kits. We always provided 8-10 full size items in our limited edition boxes and sometimes there's an added tea or kombucha. If you are interested in beauty only, you can goto our website and order a custom kit. I hope to see you you continue your subscription.
Happy Holidays!
Until all beauty is clean,
Cassandra McClure
I hardly ever spend money on anything "extra" for myself, but the Clean Beauty Kit was 100% worth it and I will continue to purchase. I dumped ALL of my toxic products out and use the kit's products every day! It is so nice to get it in the mail!!!! Like Xmas!!
Hi Nichole
Thank you so much for your feedback. It is so helpful to read reviews like yours!
Thanks for letting us know about your clean beauty journey.
I hope to see you you continue your subscription.
Happy Holidays!
Until all beauty is clean,
Cassandra McClure
Our pre-launch summer KIT features several black woman owned brands, a face mask to protect from COVID-19, a refreshing face mist, lip balm, liner, lipstick and lipgloss. Body soufflé, oil and Petal sparking beverage in Lychee rose to name a few! Products are valued at over $250
The curation for August has been done and we're so excited to bring you these amazing brands this month: Mizzi Koe Organic Kombucha Orpheus Body Care Ida Body Care Masami Fyve Zoha Lelu Pampered Soap Candles Nudo Skincare You can now shop these amazing products here, or grab yourself a Clean Beauty Kit Subscription.