Q: Trying to get an answer on when my first box will be shipped and if they are able to tell me the theme. So far no response and second email sent. So far bad experience. Asked by Erica J., November 2020
I apologize that you did not receive our responses! CrateJoy's messaging system has been messed up and our responses have not been forwarded as they were supposed to be. (The messages we receive do not have your email address, just a CrateJoy forwarding address). We just discovered this in the past week when a customer contacted us through another channel.
As I'm sure you know by now, your package was delivered on November 16th.
As for Leilani's comment, she contacted us at 9:38pm one night. In the literal ten minutes it took me to look into her situation and answer her, she posted all these "answers" to threads. Twenty minutes later, when I checked, CrateJoy had forwarded my message back to me instead of her,...
They lie, anyway. They advertised candle making for December, and I just received basket weaving, which a lot of people have complained about. I can't express how disappointed and upset I am. It shipped late, too. Don't waste your time or money. I recommend you cancel your subscription. Bad product and bad customer service.
Q: I got a 3 month subscription for my roommate. My card was instantly charged but the website popped up with unable to process transaction. Did my order go through or Will funds be restored??Asked by Heather S., October 2020
Q: I am becoming increasingly frustrated that a box I ordered in Nov., for a Christmas gift has still not arrived! Tracking info hasn’t been updated since Dec. 24th! Unacceptable.Asked by Linda R., January 2021
Q: I want to get a three month subscription as a Christmas gift; Can I get the first box sent to me and the rest sent to the recipient?Asked by Clara G., November 2019
Certainly! Just put in your address at first, then change it once you receive the first crate. We're always glad to help, too! ~Melanie with Craftsman Crate
I think this product deserves a higher rating. There is nothing quite like it. I loved the origami crate, which came with lots of high quality paper and tools that kept me busy for days. It was very soothing and mentally stimulating. I'm also impressed by the soapstone carving crate; pretty amazing that one of the stones is already roughed out to give you a head start while the other one is intact so that you can create one from scratch. It includes a complete set of tools you'll need, including a pencil and polishing cloth. Also, this seems to be the only craft subscription on this site that is gender neutral and therefore is great for those of us who love crafting but aren't into "traditionally feminine" designs. There are lots of DIY crates, but this one is truly unique, and I hope they stay in business forever.
The Craftsman Crate team is made of wonderful people. The boxes i received were very interesting. It was crafts and skills I never would've thought of to try. I thoroughly enjoyed each box I got. I will subscribe again when my finances are in a better situation.
We got the basketry box! I really appreciate the packaging and that literally everything you needed was included. Can't wait to start weaving! There were some USPS issues the Seller emailed us ahead of time to let us know there was a delay.
This was a great project. I absolutely loved it!
I made baskets when I was in college which was 45 years ago. I'm afraid it may take me a little longer than I had anticipated to put this basket together. All of the parts look to be top quality and I'm sure once I get it together it will be great. I'll send a picture. Mike. ;~}
The skills are not easy to master, but I enjoy the challenge.
I was initially skeptical about the origami box (I was hoping for wood burning or mosaics or something a little more construction through destruction) but I actually really enjoyed it. Very mentally stimulating and relaxing! Everything I needed to use was included in the kit, and I enjoyed the information about the history that was included.
The box idea is wonderful. I've been a "crafter" most of my life so finding new ideas is difficult and expensive. Testing the waters by using these kits is awesome. Beyond all that the customer service I received is OUTSTANDING! It's refreshing to really feel caring from a company and not just feel like another customer; another dollar. Recommend highly!
Six families worked on our craft boxes together on zoom. It was a great success, as the finale to a weird year. We appreciated there were several glass pieces and tons of decals so everyone had a chance at creating etched pieces. The next day more etchings occurred across the country as family went into their cupboards to find likely candidates. Thanks.
Customer service is outstanding. If anything is amiss with your order, they will solve the problem promptly.
Emily, I am so sorry the lids were missing for your French square bottles. We will get those on the way to you asap. I can't think how they were left out, but we will definitely make it right.
Melanie Young, Vice-President
Mosaics are some of the earliest known and most persistent art forms we have, dating back thousands of years! This crate includes: Mosaic Tiles in two forms in coordinating colors and shapes as the tesserae for your designs Cement and Colorant to form the base of your mosaic. Mold and Equipment including a mixing and measuring cup, mixing sticks, contact paper, a mold, and more. Safety Supplies include a dust mask and gloves. Design Ideas to make attractive coasters
This crate teaches the timeless art of basketry. We have thoroughly enjoyed developing this kit. We didn't know ordinary people could do things like this! Our basketry kit contains everything you need to prepare the reed, dye it, weave the baskets, and dye the entire basket. Everything is included! Five types of reed Reed Gauge Reed Clippers Tape Measure Pencil Packing and Tucking Tool Spring Clamps, 2 Two Colors of Dye and Setting Salt Makes two identical baskets.
The Soapstone Carving Crate teaches you how to carve real stone masterpieces of your own! The Soapstone Carving Crate Contains: Instructions and Patterns Pencil Large File Finishing File Set Sandpaper Wax Finish Polishing Cloth Soapstone – One roughed out piece to get you started and one block for whatever you can imagine! NOTE: You can make one eagle or other bird plus one another animal (or another of your own design) from this kit!
PLEASE NOTE: We don't guarantee what box you will receive first -- that's part of the fun of it! You get to try a new hobby every month... The Candlemaking Crate will help you learn the ancient art of chandlery and become a candlemaker. This crate includes: Soy Wax Candle Dye Candle Scents – Wintry, foresty scents both men & women will enjoy Candle Tins Tools & Supplies - Mix cup, wicks, wick stickers, warning labels, & more