Like the other previous comments, I have not received my shipment. She FINALLY emailed me after trying to contact her numerous times by email and through facebook and instagram. She said that she had a recent death in the family but that doesn't explain why Goldtong (See comment below) never got her box back in April/Month. I hate to accuse someone of lying but this seems extremely fishy... She told me two weeks ago that she would refund me and yet, no money has hit my account. SHOCKER. UGH! AVOID THIS COMPANY LIKE THE PLAGUE
I initially really liked this box and have been getting it for awhile now, however I was not super impressed with July's box and was going to give it one more chance before maybe cancelling to save some money. August rolls around and no box. NONE. No notice of shipment or anything. I have emailed several times, through the email on the site and even on facebook and instgram and have gotten ZERO response. My subscription was not renewed on the 15th like it normally is so something is obviously going on but think it's not cool to leave your subscribers with no notice or explanation! Not to mention I technically paid for an August box, which I never received!!
I'm seriously considering calling my credit card company and disputing the charge as fraud. I discovered Creative Mercantile on April 10th. I didn't want to pay for a subscription and wait a whole month so I emailed Christina and asked if I could start in April. She replied within 30 minutes, "I do have a few April boxes - I can easily adjust your sub so you start with that one :)" So happily, I create a log in, subscribe, and sent her my reference number. After an hour she replies, "Great!! I will get this off to you today - tomorrow at the latest" Well... It's now May 3rd and I've yet to receive this wondrous box shipped via first class mail. I've sent 3 emails within the week asking for an update or tracking number. ZERO RESPONSE! Odd that, considering she had no issues responding to my first emails within the hour! If they don't reply within the week I'm disputing the charge and reporting Creative Mercantile to the BBB.