Horrible Customer Sevice
by Shiloh written 9 days ago
So where do I start with this company....how about the fact that they do not create new themes every month...i got boxes from March and May in August and September. Then I got an email on October 15 saying that they were getting my box ready to ship....but I still have not received a tracking email. Then when I sent them an email they still have not responded dispite the fact that they stated someone would contact me in a day or two. When you try and reach out to them through Facebook.. .surprise they block you! I did see that others have received their boxes with broken stuff in it. I highly doubt I will ever see my October or November box which I have already been charged for. I have canceled my subscription and hope that others will do the same. Do not subscribe to this box!!!!!
by taylor written 15 days ago
i really wish i could do a 0 star rating. i paid for a discounted deal of 3 months worth of boxes back in August, i have only received one box and in October (not even 3 months later) they charged me for 3 months full price of boxes. first of all where are my other 2 boxes?
second of all, a customer service representative stated on their facebook that the boxes do NOT repeat themselves, yet my first and only box was the same as an example online.
biggest mistake ever now im out OVER 200 DOLLARS for one stupid cheap box!
by Melissa written 16 days ago
I purchased 3 mom night in boxes and one date night in box. Having ordered before, I was excited to receive my orders. Well, I received the date night box and the first mom night in box. Guess what? It had the exact same contents EXCEPT the activity was different. I would not have spent money on both boxes knowing they would be identical except for the activity. The box also was underwhelming, not worth the $35 each box this time. I reached out to customer service but haven't heard much back. Really disappointed, was anticipating the different styles boxes to be completely different in contents!