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Escape the Crate

An "escape the room" game in your own living room!

Plans as low as $26.50 / 1 box every 2 months

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No customer service

by Gail K., Mar 15, 2019

I ordered this for my son for a gift. He and his friends felt there was something missing from the box. I have sent emails to Escape the Crate with no response. I had planned on ordering additional boxes but since it seems impossible to get a response I have not done so.

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by Steven P., Feb 18, 2019

Based on the way the "subscription terms" are laid out on their page, it may seem like you can purchase just one box for $29.99. What this actually means though is that you are signing up for a regular subscription process, where they bill you every month. If you are only trying to order one box to try it out (or as a present), MAKE SURE TO CANCEL YOUR SUBSCRIPTION IMMEDIATELY AFTERWARDS as they will otherwise bill you/send you a box for the next round.

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Shipped VERY late/Bad Cust Service

by Wendy Q., Jan 15, 2019

- We ordered a box for a Christmas present on December 4.
- It was supposed to ship the second week of December and Escape the Crate said to expect the tracking number by December 11. They told me to expect 3 days for delivery, so I expected to receive around Dec. 14 give or take a day or two.
- I noticed it was running late and I I emailed Escape the Crate three separate times of the course of the wait period inquiring about my package, and asking to cancel my order if they couldn't ship it in time. No one ever responded to me.
- The box didn't ship until December 18 and was finally delivered to my home on Dec. 21, A FULL WEEK after I was told it would ship and be delivered. We had already left to go out of town at that point for Christmas- meaning I could no longer give it as the Christmas gift I intended. To make matters worse, because we were not home, the package sat out in the rain and was completely ruined and can not be used at all!!

Really disappointed with our experience with this company. I would not recommend and of course we will not use Crate Joy or Escape the Crate again.

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Horrible Customer Service

by Colleen M., Jan 14, 2019

I recently signed up for a 1 year subscription and purchased 2 of their old crates. After over a month I have yet to receive the 2 old crates I purchased (which I had to pay in advance for) and every single email that I have sent has not be returned or addressed. I would not recommend this company in any way. Can't even contact anyone to speak with someone since everything is done through email.

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Never received my order!

by Jacqueline S., Dec 21, 2018

Ordered crates for Christmas presents the first week of December--my credit card was billed and it is now December 21st and I have no crates and my e-mails are not being answered!!! Would love to give this company a 5 star but really can't because they have my money and I have no crates!!!!!!!!!

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Escape the Crate said...
Dec 25, 2018
Hello! We know how frustrating the holiday season can be with shipping, however both orders appear to have been delivered on Friday, December 21st... on time and on schedule for our early-mid December orders, several days before the holidays . Remember, we send out a tracking email when every order ships so that you can follow the progress of the boxes through the United States Postal Service. Have a great holiday season.
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