Escape the Crate: An Escape Room Adventure shipped straight to your door.
by Escape the Crate$26.50/ box
Buying OptionsReviews (670)
I did not want the renewal
Jul 23, 2022
Susan G.
I asked to have this canceled and it was renewed. The product Is fine, but the service not.
Verified Purchase
Hi Susan, thanks for reaching out! It looks like you purchased a gift subscription with us which allows you to turn off renewal to avoid unwanted charges, but you have to select "Your gift will not renew" at checkout, which wasn't done in this case. We also sent an email to you before this subscription was renewed on June 15th to make sure you were aware of the upcoming renewal and that mail does show as delivered on our end. We are so sorry if you missed it! I can confirm that your subscription has been canceled since July 10th when you completed the cancellation process. You are welcome to contact our support team, we are happy to assist with any further queries!
Terrible.
Jul 06, 2022
Zoe G.
I’ve gone through 3 different avenues trying to cancel this subscription. Not only is the product itself lackluster and very underwhelming- now I’m stuck with a subscription that both Cratejoy and the seller refuse to cancel! Don’t waste your money on this.
Verified Purchase
Hello! We are so sorry to hear that you were not satisfied with your subscription. Unfortunately, as of 7/6/2022, we have not received any emails or messages related to your order or expressing your wish to cancel. We have checked with Cratejoy, as well. You are able to contact us through one of the many "Contact Seller" buttons on the Cratejoy website or by replying to our order, renewal, or shipping confirmations to you. We would have been able to refund and cancel your subscription if we had received your request after your renewal went through. Since your crate has shipped and this review was posted after boxes have already gone out this month, there is not much we can do at this time. We...
Buyer BeWare
Mar 31, 2022
Debi A.
This subscription was a Christmas present for my granddaughter and unfortunately, she does not like it. Claims by Cratejoy that you can cancel your subscription at any time is not a fact. Be aware that if you want to cancel your subscription you will be stuck paying for and receiving boxes that are useless to you.
Would definitely NOT recommend buying more than one box to see if you like the product
Verified Purchase
Hello Debi! We are sorry that you are upset about the cancellation policy. You are able to cancel at any time during your subscription, but that cancellation just means that we won't renew your subscription again or charge your credit card again after the cancellation. If you pre-ordered more than one box in your initial purchase (like you did with buying a year-long subscription), we will still ship out all of the boxes you already paid for after the cancellation so you get all of the boxes that you ordered from that purchase. If you want to purchase one box to test it, there are several options, like buying a one-time gift, or subscribing month to month...
Got nothing.
Aug 28, 2021
Christine G.
Purchased on 8/11. Received nothing. Sent email request to seller. Received nothing. Very disappointed that i didn’t get any kind of communication from the seller at all.
Verified Purchase
Hello Christine! We received your email on Tuesday, August 24th and we replied back in the morning of Wednesday, August 25th... so please check your inbox and spam messages to see our support response back to you. As for your subscription, as you can see in the description the marketplace account this review was posted on and the Welcome email you received... we ship out boxes during a set week each month. Boxes ordered between August 1st and August 31st ship out the first week of September. Since you ordered on August 11th, you will get your first box the first week of September.... on time and as scheduled. You should get your tracking email between September 1st and...
Not Recommended
Feb 14, 2021
Grayson G.
The materials and shipping were nice, but there was no logic to the puzzles. It all seemed very arbitrary. We lost interest half way through.
Verified Purchase
Can't Escape from Escape TC Subscription
Feb 08, 2021
Bernice D.
I wrote to Escape the Crate to cancel my subscription and my gift subscription (which was not listed under my subscriptions.) They did not respond to me and did not cancel my gift subscription and charged me again. Both Escape the Crate and Cratejoy have been deceptive. I am cancelling all my Cratejoy subscriptions and will never subscribe again.
Verified Purchase
Hello! We are sorry that you are upset about your subscription. Remember that Cratejoy and Escape the Crate are a SUBSCRIPTION service which will automatically renew every 2 months. When purchasing a gift, you have the option to give a non-renewing gift, but you clicked the button at checkout asking for the gift to renew, which it did in Mid-January. We sent out a renewal reminder email on Jan 13th and a confirmation of renewal email on the 15th. You only cancelled this subscription in early February after the next box had already shipped. We received one email to the Escape the Crate account after you had cancelled in early Feb, which we responded to (check on Feb. 5th),...
Disappointed
Jan 18, 2021
Teodora D.
I ordered back in late October or early November a box for a Christmas present and as 18th of January, I have STILL not received my box. The tracking system shows it is in transit in JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER. (I ordered from Bulgaria), meaning it is no near to be delivered.
Delivery ruined everything, I wouldn't recommend ordering the box for a European country.
Verified Purchase
Hello! We are so sorry to hear about your shipping experience. During the busy holiday season and the coronavirus pandemic, international shipping has slowed down considerably. We did warn this on our marketplace listing and our personal webpage that international shipments may not arrive in time for the holidays. We only make the boxes... we use the USPS International to deliver. Once a box heads out from a customs hub like Jamaica, NY... it means that it is in the hands of your local post for delivery (which in your case in Bulgaria). If you had emailed into our customer support, we would have been more than happy to have looked into this for you or to...
Review
Jan 16, 2021
Vincent M.
Had no idea when it was coming.
I kept on having to ask.
Then came early
Not very easy to figure out.
No timing option for game?
Verified Purchase
Hello! We are sorry you did not like the box. Shipping dates are listed VERY CLEARLY on the page when you order as we only ship out once a month during a set week. Since you ordered the 17th of December, we made it very clear that orders made that close to the holidays will not ship until the first week of January. This shipping information is very clearly printed on the marketplace listing, our personal website, and the welcome email you received when ordering. As for the timing option for the game, once you start to play the box (after solving a trial puzzle) you are given a series of times to set on the clock depending upon your...
Box has not arrived
Jan 06, 2021
Julie P.
The first box ordered in November still hasn’t arrived. It is now January 4th and the box is still in transit. This was supposed to be a gift for Christmas. Very disappointing.
Verified Purchase
Hello! It looks like the package has been delivered to your address. I understand that it is frustrating when boxes do not arrive as quickly as you had hoped for, but with the busy holiday shipping load and the pandemic, the postal service has moved more slowly than anyone could have anticipated. We made it clear that boxes ordered to addresses outside of the USA may not arrive in time for the holidays and we shipped the box out on time and on schedule (far before the cut-off date for international deliveries before the holidays) but delays during December do happen. It makes us feel horrible that this gift did not arrive in time, but we have done everything we can...
Escape the High Seas
Jan 01, 2021
Emily C.
Box was missing several items, could not even start the game. Saved it for New Year's Eve, was such a bust.
Verified Purchase
Wish I had a product to review 😢
Dec 29, 2020
Linda S.
I am now 5 weeks in to my purchase and have not had my gift delivered. It is 2 weeks past the promised delivery date and 6 days past reporting an issue via online help without even an acknowledgement of the issue. When I attempt to contact anyone I am told to contact the seller, but I get nowhere there either.
I am so disappointed. I was looking forward to my best friend receiving this unique gift. Now I am just sad and angry. My only joy comes from knowing that I paid via PayPal and that they will honor my refund based upon not having received the merchandise.
Cratejoy, what felt like a great gift choice was a horrible mistake for me. There were plenty of other shipping issues this season, and in all of the other instances the seller resolved the issue. So many great options I saw for future purchases. I am sad to say though, never again.
Verified Purchase
Hello! Please contact Escape the Crate via the easy to see "contact seller” button on the Cratejoy page or simply email us at escapethecrategame at gmail dot com. Emailing Cratejoy (the marketplace) often leads to Cratejoy not passing messages along to the seller. We will be happy to help you out at this well advertised email address. Remember, we make the game and ship the game. Once it is in the USPS’s hands, we can not make the game move faster to getting it to you. We shipped out the game long before the deadline for holiday deliveries. If you contact us, we are more than happy to reship a copy to you or even...
Bad shipping times
Dec 26, 2020
Chris M.
Still waiting on my package. Delivery was supposed to be before Christmas.
Verified Purchase
Hello! It looks like the package has been delivered to your address. I understand that it is frustrating when boxes do not arrive as quickly as you had hoped for, but with the busy holiday shipping load and the pandemic, the postal service has moved more slowly than anyone could have anticipated. We made it clear that boxes ordered to addresses outside of the USA may not arrive in time for the holidays and we shipped the box out on time and on schedule (far before the cut-off date for international deliveries before the holidays) but delays during December do happen. It makes us feel horrible that this gift did not arrive in time, but we have done everything we can...
Didn’t Arrive
Dec 25, 2020
Scott H.
I can’t review the product for quality as it was ordered on 12/9 but didn’t arrive for Christmas.
Verified Purchase
We are so sorry that your package did not arrive in time for the holidays. We shipped out packages on time and on schedule, but across the board all online sellers are seeing massive delays with the USPS not delivering on time... with many of their packages still stuck in shipping centers. Due to the virus, decreased staff at the post office, and increased holiday orders, the USPS is simply running behind. We create the boxes and we ship out the boxes, but we don’t hold the power to help move things along once it is In the hands of the USPS. Feel free to contact them using the tracking number we sent out to see if they can...
If it ever comes I may update
Dec 25, 2020
Nick M.
I ordered the item December 5th and it has still not arrived. I'm not sure what takes so long to get the item in transit but this was something I was looking forward to giving as a gift on Christmas. That will not be happening...
Verified Purchase
We are so sorry that your package did not arrive in time for the holidays. We shipped out packages on time and on schedule, but across the board all online sellers are seeing massive delays with the USPS not delivering on time... with many of their packages still stuck in shipping centers. Due to the virus, decreased staff at the post office, and increased holiday orders, the USPS is simply running behind. We create the boxes and we ship out the boxes, but we don’t hold the power to help move things along once it is In the hands of the USPS. Feel free to contact them using the tracking number we sent out to see if they can...
Poor service
Dec 18, 2020
Julie N.
Ordered item on Nov 21st and have yet to receive. Christmas is in seven days!
Very disappointed.
Verified Purchase
Hello! Your order was shipped at the beginning of December and tracking details were sent out to you. Once we ship, using the USPS, the package is out of our hands and under control of the United States Postal Service. As the USPS tracking page shows, their shipping speed has been affected very greatly by the Coronavirus pandemic and staffing shortages. As the tracking shows, the package is still in transit, just arriving late due to circumstances out of our control... with delays at sorting centers closer to you. I wish there was something we could do to make a package move faster once it is in transit, but with the current condition of the USPS, it takes a...
Really ?
Dec 14, 2020
Evelyn T.
This is a awful box, bought so we could have family game night & it was cheap & poorly thought out. Not worth the money I paid (26.99). I would rather get my money back so I could get a board game at the store for less. No one enjoyed it, just a box of papers & a cheesy eye patch (cheap)
Verified Purchase
Games are not fun.
Nov 15, 2020
Nicole S.
Games are not fun- too much website needed and refused to refund.
Verified Purchase
Hi Nicole! We understand that our games are not for everyone, but we are sorry to hear that you didn't enjoy them. Although it is not our policy to refund, we do take specific cases into consideration. However, you never asked for a refund, you only asked if the subscription was canceled and we confirmed the terms of your gift subscription and the expiry date. Your final game has been shipped and you won't receive anything further from us. Thanks and take care!
Do not waste your time or money!
Oct 16, 2020
Melissa C.
My friend got me a subscription as a present, we've now played 3 boxes, and they were all TERRIBLE. Here is an itemized list of issues:
- Quality is cheap. As mentioned in some other reviews - from over a year ago - quality of box and props inside are very cheap. Clearly this is not a priority to change. Some clues are just printed on plain paper. This would be fine if the puzzles or the online system was in any way fun or sophisticated, which they are not. The voice acting is bad and, often times, incomprehensible. The timing is off for recordings, and it takes away from the "atmosphere" when it just sounds like some dude in his room talking into a microphone.
- Puzzles are terribly constructed. Almost all answers are themed to the box, which would be fun, except when you can guess an answer based on 2 letters because you know it has to be circus or moon related. As mentioned in other 1 star reviews, the puzzles do not flow intuitively so they are either incredibly easy or impossible without a significant leap of logic. Both my friend and I are avid puzzlers / escape room go-ers, and had to use hints for some of the puzzles because they literally did not make sense. They also don't make sense in context - I know the "world" of the puzzle doesn't need to conform to logic in the strictest sense but some of the reasons the...
Verified Purchase
Granddaughter really enjoys
Oct 13, 2020
Martha G.
My granddaughter is really enjoying these crates.
Verified Purchase
We thank you for the kind feedback, but we are curious as to why we got a 1 star review.
No apparent obligation to fulfill order!
Aug 20, 2020
Jillian T.
I purchased this subscription for my son's birthday. I spent some time checking they could mail to Australia and asking if we could change the address mid subscription, They were very keen to reply. We were told the mailout would be in the first week of August and an email would be sent out. Nothing heard at all and it's the 20th.
I contacted Cratejoy yesterday and they replied the matter was resolved for them because they are merely the marketplace platform. They gave me an email address but I've had no reply at all from that. Each time I tell Cratejoy I'm not happy they reply that they're closing my ticket as the matter is resolved! They are not taking any responsibility. Buyer beware!
Verified Purchase
Hello! This is Escape the Crate. We are sorry you had this experience. In the future, please contact Escape the Crate at our contact below like you did initially back in July or on any one of our various Social media platforms so we can look up an order. Often Cratejoy does not pass along messages to sellers on the site, so we were unable to know of this issue. As we said in our email, your package is on the way and an automated tracking email was sent to your son back on the shipping date, so you might want to check your spam filter or deleted messages. We have provided you with that tracking email, as well....
Garbage
Apr 26, 2020
Rachel S.
Our box was missing an important prop, and we couldn't solve one of the puzzles without it. Even with all of the pieces, though, this box was beyond impossible. Do not waste your money.
Verified Purchase
Cancel
Feb 15, 2020
Allyson K.
This was cancelled
Please stop sending
Verified Purchase
Hello! We certainly understand your frustration, but we have not received any messages asking for the subscription to cancel and neither has Cratejoy. Remember, subscriptions made on this site renew and we always send out renewal emails 2 days before renewing and notifications when your box renews. You can also always email us and we are happy to help you out. I have cancelled your subscription as of today, however you still have a few boxes you have already paid in for which will still ship out for the next 2 shipments. We want to make sure you get all of the boxes you have already paid for and we don't want to short you any!
Disappointed
Oct 10, 2019
Erin H.
Box and materials felt inexpensive for the price and the audio clues were not polished - instead of rerecording the short clips to eliminate mistakes, they left them in. I understand the work that goes into tabletop game design, and have no problem paying for the labor of its creators, but I was too disappointed in the quality of the content to continue my subscription.
Verified Purchase
Poor Quality. Mediocre Design. Meh.
Sep 26, 2019
Katie C.
I was really excited to get this box, but ultimately my husband and I were incredibly disappointed with the quality. To start with the box showed up and it was a lot smaller than I expected and quite light. Inside was a bunch of envelopes and paper and some trinkets. Honestly, the trinkets felt like someone went to Michael's and just picked up some random stuff. The quality felt really cheap and also most of the stuff was completely useless. For example, they sent a golden leaf and a regular leaf. You didn't need to USE the regular leaf. It was just...there. Only one of the trinkets was really necessary for the escape and even then...was it?
Next, some of the pages were printed on nice glossy paper, but several of them seemed to be printed using an inkjet printer that was almost out of ink. Next, the instructions on the website weren't very clear. We had to use hints several times to make it through and not because we were stuck. At one point a hint was like cut the animals out of this sheet of paper. We had the sheet, but there was no indication in the game that the animal sheet went with the sheet we were currently working on. And it was really annoying to spend time cutting out shapes while we were on the clock! The sheet wasn't given to us in an envelope and I definitely would have cut everything out beforehand so I wasn't...
Verified Purchase
Didn't work
Jun 09, 2019
Susan T.
Just opened our first box to play with the family. Got to the second clue and the code wouldn't work. Even clicked on the solution link to make sure we had it right. Very disappointing and a waste of time and money.
Verified Purchase
Hello!
We are so sorry that there were website issues. Out website, and all squarespace websites, crashed around 9:15 PM tonight, making some parts of the game not work. We quickly got to work and fixed the issues and the site is back up. We totally understand how frustrating this is.... it was for us too! If you contact us using the contact info on the Cratejoy website, we want to talk to you about how to make this right. Thanks so much and happy escapes!