Escape the Crate reviewsReviews
Write a Review4.6
Average Subscriber RatingDisappointed
Jan 18, 2021
Teodora D.
I ordered back in late October or early November a box for a Christmas present and as 18th of January, I have STILL not received my box. The tracking system shows it is in transit in JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER. (I ordered from Bulgaria), meaning it is no near to be delivered.
Delivery ruined everything, I wouldn't recommend ordering the box for a European country.
Verified Purchase
Hello! We are so sorry to hear about your shipping experience. During the busy holiday season and the coronavirus pandemic, international shipping has slowed down considerably. We did warn this on our marketplace listing and our personal webpage that international shipments may not arrive in time for the holidays. We only make the boxes... we use the USPS International to deliver. Once a box heads out from a customs hub like Jamaica, NY... it means that it is in the hands of your local post for delivery (which in your case in Bulgaria). If you had emailed into our customer support, we would have been more than happy to have looked into this for you or to...
Review
Jan 16, 2021
Vincent M.
Had no idea when it was coming.
I kept on having to ask.
Then came early
Not very easy to figure out.
No timing option for game?
Verified Purchase
Hello! We are sorry you did not like the box. Shipping dates are listed VERY CLEARLY on the page when you order as we only ship out once a month during a set week. Since you ordered the 17th of December, we made it very clear that orders made that close to the holidays will not ship until the first week of January. This shipping information is very clearly printed on the marketplace listing, our personal website, and the welcome email you received when ordering. As for the timing option for the game, once you start to play the box (after solving a trial puzzle) you are given a series of times to set on the clock depending upon your...
Box has not arrived
Jan 06, 2021
Julie P.
The first box ordered in November still hasn’t arrived. It is now January 4th and the box is still in transit. This was supposed to be a gift for Christmas. Very disappointing.
Verified Purchase
Hello! It looks like the package has been delivered to your address. I understand that it is frustrating when boxes do not arrive as quickly as you had hoped for, but with the busy holiday shipping load and the pandemic, the postal service has moved more slowly than anyone could have anticipated. We made it clear that boxes ordered to addresses outside of the USA may not arrive in time for the holidays and we shipped the box out on time and on schedule (far before the cut-off date for international deliveries before the holidays) but delays during December do happen. It makes us feel horrible that this gift did not arrive in time, but we have done everything we can...
Wish I had a product to review 😢
Dec 29, 2020
Linda S.
I am now 5 weeks in to my purchase and have not had my gift delivered. It is 2 weeks past the promised delivery date and 6 days past reporting an issue via online help without even an acknowledgement of the issue. When I attempt to contact anyone I am told to contact the seller, but I get nowhere there either.
I am so disappointed. I was looking forward to my best friend receiving this unique gift. Now I am just sad and angry. My only joy comes from knowing that I paid via PayPal and that they will honor my refund based upon not having received the merchandise.
Cratejoy, what felt like a great gift choice was a horrible mistake for me. There were plenty of other shipping issues this season, and in all of the other instances the seller resolved the issue. So many great options I saw for future purchases. I am sad to say though, never again.
Verified Purchase
Hello! Please contact Escape the Crate via the easy to see "contact seller” button on the Cratejoy page or simply email us at escapethecrategame at gmail dot com. Emailing Cratejoy (the marketplace) often leads to Cratejoy not passing messages along to the seller. We will be happy to help you out at this well advertised email address. Remember, we make the game and ship the game. Once it is in the USPS’s hands, we can not make the game move faster to getting it to you. We shipped out the game long before the deadline for holiday deliveries. If you contact us, we are more than happy to reship a copy to you or even...
Escape the High Seas
Jan 01, 2021
Emily C.
Box was missing several items, could not even start the game. Saved it for New Year's Eve, was such a bust.
Verified Purchase
Poor service
Dec 18, 2020
Julie N.
Ordered item on Nov 21st and have yet to receive. Christmas is in seven days!
Very disappointed.
Verified Purchase
Hello! Your order was shipped at the beginning of December and tracking details were sent out to you. Once we ship, using the USPS, the package is out of our hands and under control of the United States Postal Service. As the USPS tracking page shows, their shipping speed has been affected very greatly by the Coronavirus pandemic and staffing shortages. As the tracking shows, the package is still in transit, just arriving late due to circumstances out of our control... with delays at sorting centers closer to you. I wish there was something we could do to make a package move faster once it is in transit, but with the current condition of the USPS, it takes a...
Granddaughter really enjoys
Oct 13, 2020
Martha G.
My granddaughter is really enjoying these crates.
Verified Purchase
We thank you for the kind feedback, but we are curious as to why we got a 1 star review.
No apparent obligation to fulfill order!
Aug 20, 2020
Jillian T.
I purchased this subscription for my son's birthday. I spent some time checking they could mail to Australia and asking if we could change the address mid subscription, They were very keen to reply. We were told the mailout would be in the first week of August and an email would be sent out. Nothing heard at all and it's the 20th.
I contacted Cratejoy yesterday and they replied the matter was resolved for them because they are merely the marketplace platform. They gave me an email address but I've had no reply at all from that. Each time I tell Cratejoy I'm not happy they reply that they're closing my ticket as the matter is resolved! They are not taking any responsibility. Buyer beware!
Verified Purchase
Hello! This is Escape the Crate. We are sorry you had this experience. In the future, please contact Escape the Crate at our contact below like you did initially back in July or on any one of our various Social media platforms so we can look up an order. Often Cratejoy does not pass along messages to sellers on the site, so we were unable to know of this issue. As we said in our email, your package is on the way and an automated tracking email was sent to your son back on the shipping date, so you might want to check your spam filter or deleted messages. We have provided you with that tracking email, as well....
Bad shipping times
Dec 26, 2020
Chris M.
Still waiting on my package. Delivery was supposed to be before Christmas.
Verified Purchase
Hello! It looks like the package has been delivered to your address. I understand that it is frustrating when boxes do not arrive as quickly as you had hoped for, but with the busy holiday shipping load and the pandemic, the postal service has moved more slowly than anyone could have anticipated. We made it clear that boxes ordered to addresses outside of the USA may not arrive in time for the holidays and we shipped the box out on time and on schedule (far before the cut-off date for international deliveries before the holidays) but delays during December do happen. It makes us feel horrible that this gift did not arrive in time, but we have done everything we can...
Didn’t Arrive
Dec 25, 2020
Scott H.
I can’t review the product for quality as it was ordered on 12/9 but didn’t arrive for Christmas.
Verified Purchase
We are so sorry that your package did not arrive in time for the holidays. We shipped out packages on time and on schedule, but across the board all online sellers are seeing massive delays with the USPS not delivering on time... with many of their packages still stuck in shipping centers. Due to the virus, decreased staff at the post office, and increased holiday orders, the USPS is simply running behind. We create the boxes and we ship out the boxes, but we don’t hold the power to help move things along once it is In the hands of the USPS. Feel free to contact them using the tracking number we sent out to see if they can...
If it ever comes I may update
Dec 25, 2020
