Have had a very rough time with shipping. I ordered 2 subscriptions for myself and a friend to do together. Her first was never received and my second never received so we now each have different boxes which totally defeats the purpose.
This was our first time with an escape the crate. Overall very fun, but our box was missing an envelope, which contained cards and a mirror to help solve some of the puzzles.
automatically added a new subscription when my order should have ended. very unhappy.
Hello! Cratejoy is a site that sells subscription boxes. All of the boxes on this site are set up to renew in a subscription format, as was clearly listed in the terms and conditions agreed to when signing up. We have non-renewing options available, such as giving a gift subscription… but otherwise when you order a subscription with us, it will automatically renew. We do send out a reminder email 2 days before every renewal, in case you want to cancel and we also send out an email when the subscription renews as well, so there should be no surprises. Remember that you can cancel the subscription at any time, but no new subscriptions are added...
The box came with several pieces missing. You could technically download them off the internet, but a) we have no printer, and it's really inconvenient to have to toggle back and forth between tabs with multiple people and 2) for the price, you'd expect the box to come complete.
We didn't get that far in the puzzle because of this, but the overall idea seemed cute.
A little disappointed with what we received. Very cheap game components and even worse Photoshopped designs on the boxes. Overall feels very quickly slapped together, which makes it just not very fun to play through. Will definitely be cancelling our subscription and saving our money for better quality games that have more thematic attention to detail.
This was our least favorite one so far, we had a little trouble following the logic. Outlaw was AMAZING! This one was good.
Puzzles seemed better for adults than children.
Box is not worth $60. Teenagers played 1/2 of the first one, and never went back. The second is untouched. I never received the renewal notice and wasn’t aware it was automatic. This seems scammy.
Hello! You signed up for a subscription product which automatically renews on a set day. We make this very clear at sign up. In additional, 2 days before a renewal, we send out a renewal reminder email (yours went out and was received on March 13th). We want to make sure everyone has time to remember there is a renewal coming up so you can change addresses, skip a month, or cancel the subscription. We don't have to send out a renewal reminder, but it is something that is nice to do.
After 2 days warning, though, we will renew the subscription, which was authorized at checkout. While I understand it is frustrating when you don't want a subscription...
This is our second one and this was a bit frustrating. One of the envelopes said it opened with 4 numbers and it opened with two words. Another opened with 5 numbers and only needed 4. Because of this, we needed several hints to figure out what we already knew.
I still haven't received my box. It was guaranteed Christmas delivery and was supposed to be here by December 21, its Christmas day and I still haven't used it. Have no need for it now as I wanted it for when family as here
We are so sorry that your package did not arrive in time for the holidays. We shipped out packages on time and on schedule, but across the board all online sellers are seeing massive delays with the USPS not delivering on time... with many of their packages still stuck in shipping centers. Due to the virus, decreased staff at the post office, and increased holiday orders, the USPS is simply running behind. We create the boxes and we ship out the boxes, but we don’t hold the power to help move things along once it is In the hands of the USPS. Feel free to contact them using the tracking number we sent out to see if they can...
I found this to be confusing. I was never sure which puzzle I was supposed to be solving or if the envelope was already supposed to be opened. I had to use the 1st hint on each puzzle just to figure out which puzzle was next.
I didn't like how I had to click on a link to enter a code, then hit the back button to go back to the instructions. Why not just enter the code on the same page?
We are so sorry that you found the number of objects that need to be unlocked in the game confusing. We try to mimic a real escape room in our games where there are many objects in the room, all of which are locked. Part of the fun, and frustration, of any escape room is figuring out which code unlocks which object, some of which can’t be unlocked until much later in the game. This sometimes takes some trial and error or keen observation of matching an answer you find to the required lock on the object. Using a website, we make you try the code for each object as you would on each padlock in an escape room. This has been a signature part...
Product was shipped weeks ago and has not been delivered.
Hello! Your order was shipped at the beginning of December and tracking details were sent out to you. Once we ship, using the USPS, the package is out of our hands and under control of the United States Postal Service. As the USPS tracking page shows, their shipping speed has been affected very greatly by the Coronavirus pandemic and staffing shortages. As the tracking shows, the package is still in transit, just arriving late due to circumstances out of our control... with delays at sorting centers closer to you. I wish there was something we could do to make a package move faster once it is in transit, but with the current condition of the USPS, it takes a...