Q: I didn't receive my subscription box for December is there a hold up in shippingAsked by Dolores S., December 2021
There is no delay. Please email us so we can check on your specific account and provide a tracking number. 😊
Q: I was just billed for my second box. However I have yet to receive my first box? Any status updates?Asked by Jennifer H., April 2021
I’m so sorry you were charged twice! Please email us so we can check up on this for you and refund you for the second box! ❤️
Q: Does anyone know how much the single monthly shipping is for the Eyescream beauty box. I know what it costs. However is there shipping fees as well?Asked by Kylie W., June 2020
We offer free shipping to the US on our website so the total is $24/month. Here, shipping is calculated at checkout and varies depending on location. Hope that helps :).
Q: Is shipping included in the price or is there an extra shipping fee?Asked by Michelle R., March 2022
Shipping is included in the price of our boxes on our site only. Not on Cratejoy. Cratejoy will calculate your shipping separately.
This is my second try with Eyescream. First it was the bag and I loved it but couldn't afford to do it more than one month at the time. I told myself that next time, it would be the box and I am glad I waited. Same quality, same promise of at least one palette and more than the actual amount of items that count as one item. No other subscription box does this for the price. On top of it all, it is a Latina owned company, no big bad business. Enjoy!
I started with just the box Well I decided I needed both So I got both for a few months and then I decided I'd skip a month WELL I couldn't I had to have the box Always great quality products Always a palette in every box and bag and some times you have more than 7 items and they have more than one eyeliner or mascara and they count as one Palettes are always amazing soft and buttery amazing pigmentation You definitely won't be disappointed I don't wear lip liner so I use that for an eyeliner and it works great It never irritates my eyes so far and I've been getting these boxes for a while now I love love LOVE THEM!!!!! The customer service is always quick to get back to me and have always been great in helping me I HIGHLY recommend this box!!! 💖💖💖💖💖
Oct Box,Sucked for me,Strawberry Daiquiri eye shadow palette ,colors are dull,won't use this ugly palette,Blotting Sheets was a cheap filler to me,I don't use powdered loose eye shadow,brow\liner brush is OK.This is the first bad bag I received from Here,Hopefully Novembers bag will be fantastic.
I love this box and look forward to getting it every month. One of the things I love about it is that it’s mainly makeup. When there is skincare it is 1 item and the rest is makeup. Sometimes they will put multiple items (eg. liners, multiple single eye shadows or blush/highlight) but it only counts as 1 item unlike some subscription boxes. I highly recommend this box. I have not been disappointed yet with any box.
I love this box! Best box Out there!
Wow! Better than any other box I receive & I get a lot! The price and quality are unbelievable and customer service is wonderful. The box itself is just adorable and I don't think after the price grabbing ipsy raised to be so high that I will keep it. I want this box over ipsy for sure! Great job thank you for such a wonderful subscription. Keep it great & not like the others.
Loved everything but the eyeliner.i don't wear eyeliner. Can't wait to see what's in my eyescream bag. Robin
Ordered a palette. Never got it after 2 weeks, but payment was drafted immediately from my account once ordered. Emailed customer service. Was supposed to be sent that week. Then got an email that my money was refunded although I didn't ask for that. Was never told it was sold out after asking many times. Asked for a later discount on a future order for inconvenience because they swear they don't run their company in this way. Needless to say I was going to do monthly, but not anymore. I was told that my email was deleted after providing proof of email responses. Highly disappointed in this company & service. 1 star is being generous.
As mentioned in the email we’ve sent, we can’t reverse the refund. We asked if you’d like us to send it that week or if you’d like a refund. We didn’t receive your response so we were forced to refund. I know you didn’t request the refund, but it’s the law. There was nothing we could do to reverse the refund. How would you like us to fix this?
My 13 year old daughter LOVES this box.
November was my 2nd box. I’m impressed with the curation and getting a palette (or 2) every month reminds me of the Old days of Boxycharm. If you’re looking for a makeup heavy replacement, this is perfect! Full sized items, great quality and a great price! Joined thanks to JustAnne from YouTube. I’m trying the bag, as well. I’ve seen unboxings of it and the value is incredible for a bag under $15! Bypasses the Ipsy bag for sure!
We are celebrating Mother's Day all month long! In this months box, we are featuring 6 items. There will be a full set of brushes, an eyeshadow palette, bronzer, lipstick, mascara, and a very beautiful lipstick to match. Get a full face of products this month!
Featured Products: Gourmande Girls Spectra Palette- $30 Cailyn Duo Blending Brush- $24 Mirabella Silicone Blender- $7 *Use in place of beauty blender to absorb less product* Pure Cosmetics Bronzed and Glow Palette- $28 Cailyn Highlighter Palette- $32 *This is a subtle everyday highlighter*
This month we are celebrating St. Patrick's Day all month long. As always, we have curated this months box with a full face of make up. We have also added a skincare cleansing balm. We hope you enjoy your boxes this month!
This month we are featuring 3 different palettes! A blush palette, a highlighter palette, and a 30 color eyeshadow palette! The other 2 items are a gold liner and a lipgloss/lipstick duo!
December’s box is all about the Holidays! We will be featuring a light up lip gloss, 12 pc brush set, highlighter, mascara, and a palette. Brands included this month are INT, Mirabella, Pure Cosmetics, and Crown Pro.
Our November box contains six items. It contains South Mane's Lip Gel packs, for plumper fuller lips. Mirabella's brow shaper, to help shape brows. Hikari's blush in the color "harvest". Mirabella's color correcting powder, to fix any coloration issues. Be a Bombshell's contour kit.
October's box is Halloween themed! Get ready for the spookiest time of the year with these five products. There will be an eyeshadow with a 24 color eyeshadow palette. The possibilities are endless with this palette. There will also be a lip gloss, face primer, eyeliner, and all in one stick. The possibilities are endless!
September's box will feature 5 items! A face palette, an eyeshadow palette, a matte lipgloss, a lip liner, and a set of 2 face masks. This will be the first box of the fall season and we are so excited to share it with all of you! This will be one of our highest values ever, despite only having 5 items!
July's box is all about Seduction. Everyone will receive a Beauty Creations Seduce Me Palette. A beautiful lipstick (available in multiple shades), Banana Setting powder, Kara Beauty Lashes, eyeliner, and a skincare product (multiple variations) You can create the perfect look with all of these amazing colors!
June’s box is our very first box ever! It has everything you need for a perfect summer look. Everyone will receive an Okalan Paradise Shadow Palette, an Amuse blush palette, a setting spray, and a makeup brush. There are 2 lip product variations and 2 highlight trio variations as well.
The theme for this month is “Take her Swimming”. We chose items that we thought would give the best summer glowing look. It all starts with the overnight cream to make sure that your skin is well hydrated. The highlighter palette will add the perfect shine to your cheeks and the eyeshadow palette has beautiful shimmers for your eyes. The lip gloss will make your lips extra shiny and can be used on top of your favorite Lipstick since it is mostly transparent. The mascara
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