I ordered this on January 7th and it is now feb 5 and I still haven’t gotten it I am not to happy it
Our policy is that if you order after the 7th of the month--and you placed your order on the 9th--you recieve the next months box. February boxes go out on the 8th and you should recieve your package shortly after. Thank you.
This was the absolute worst experience. We ordered this for our granddaughter that loves to read for her December birthday. It was ordered well before the cut off day for delivery in December. She never received her December box. We reached out to the company and cratejoy 3 times and either got the response that it was shipping that week (but never came) or received no response at all. When reaching out to the company there was no response at all, or they were unsure why it didn’t ship. The company was terrible and customer service was even worse. Would not recommend for anyone that actually wants to get the product.
In late December we had been informed drastically late by the publisher that the books were on back order, causing us to refund all December shipments. We sincerely apologize for any inconvience this has caused and completely understand why you are upset. However, updates were sent to all subscribers about the shipping dates being moved and then the cancelled shipments with refunds. We take pride in keeping our customers informed. Again, our apologies for the December shipment mishap. We will strive to prevent such a thing from occuring again.
Why was this in a bag? Mine came very beat up. Super disappointing presentation and I waited 2 months for this..
I'm very sorry you feel this way! As shown in our photos all Fantasy Monthly subscriptions are shipped out in our branded mailers. Most customers have no issue with a few exceptions due to occasional USPS poor handling. Reach out via email and we would be happy to issue a refund!
The Fantasy Monthly Team