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Hi, I am going to write a review on this horrible company. I am involved in 20 subscription boxes. I will let you know what they are later. I am not interested in giving you my codes to get a rebate. THIS BOX/BAG is the WORST I have ever seen. I will attach a pic in what I received for 59.95 plus shipping. I am Canadian I don’t mind the conversation. That’s my problem. I wanted to try boxes out and give my honest opinion on them. I wrote to frockbox yesterday... This is what I said
I purchased the 59.95 frock box gold bag I got a cardigan a top and a necklace. Nothing in this bag is worth 60.00. I thought for the price I would get a full outfit. I am an online blogger that has enrolled to over 20 boxes. Wanted to try yours out. I looked at the 24.99 and you get 5 pieces for cheaper. I also didn’t get a return label that I don’t have to pay for return merchandise. Please explain to me why would I pick the 59.95 over the 24.95 when you get more clothing. I am going to put this on instagram.. Facebook
YouTube.... how bad this subscription box is. I would like a response. In the next 24 hrs before I go online and also a label to send everything back to you. I just can’t believe this is what I received for 59.95 plus tax. Picture is...
I would consider myself a pretty seasoned veteran of subscription boxes. Before this I had been using Golden Tote for a couple of years, which is US based, and you pay inUSD, for shipping and customs also. I had a few hit totes but ended up stuck with quite a few items that I don’t wear, and would have cost too much to ship back to the States. Returns are pricey and difficult. Enter Frock box!! Love that it’s local, my order came fast and of 5 items I found 2 that I’m in love with. There was a good mix of price points and quality to choose from. The best part- I returned the items I didn’t want for free with feedback, and had the payment processed right away for the items I kept. I was very comprehensive in my style profile, feedback and Pinterest board right down to cuts, colors and fabrics I like. Not going to do it every month but looking forward to my next one. Great customer service too!
I love this service! It's so much fun to get a personalized box every month.
Cheap quality, way overpriced and stylist didn’t even read my preferences it seems! Such a shame as I was really excited for this!
Terrible selection of clothes, tablets when it comes to plus size. I wrote them several times to update my style profile. They even changed my stylist and yet ugly ugly ugly. The clothes are just outdated and really not trendy or flattering. Do not recommend formplus size.
The company is decent as a whole. Customer service is prompt and courteous if a little disengaged. My massive issue with these boxes is how they are NOT personalized which is what they claim to do. I have made it very clear my height and style. 5'10 and androgynous. they send me a mini dress and a shirt with frills and flowers on it. The dress was a shirt and I don't do ruffles. This is a continuous problem and I always fill out details about what I like and dislike about an item. I will most likely discontinue use as after 3 boxes i only get one mediocre item that I like each time. Quality of items is good and shipping is very fast.
Wouldn’t recommend buying from this company. I ordered a box, found it to be very ugly clothing that took awhile to get to my house. Then when I returned it, they charged me a restocking fee because I didn’t return it fast enough. When I told them it was my first time purchasing and didn’t know there was such a strict time limit, they did nothing but argue with me and tell me they won’t do anything. Poorly managed and ran.
I just don't get the styling process??? I have tried this box 3 times in 2 years (not a lot of options in Canada) and I am always disappointed! I fill out the form they send, have a Pinterest page, contact CS and it still sucks! The pieces I get make no sense. Hardly anything is seasonal, I got a velvet midi skirt in May? I feel like they just send any old crap they have lying around and hope you like it. Price points are way off as well. Many of the brands they send are department store brands and can be purchased on sale way cheaper. I really want this service to be awesome but they miss the mark over and over again...
What I received was not worth the price. It's the cheapest clothes I've ever received (and I often shop at Old Navy...). I said I wore XL and liked my clothes oversized. I received size large and 4 items out of 5 were too tight. It didn't fit my style at all, almost like the stylist didn't look at my Pinterest. You only have 5 days to return the bag, which I think is way too short. I'm sure there are plenty of people who hate it but forget or don't have time to send it back. That's probably how they make their money. Also, I feel like people who make the bags are not stylists at all. The clothes were horrible.
One of the items in my box was not the corresponding item on the list. The list said denim dress, I got a denim jacket. Only two of my items were in fact my size (I have told them adamantly that I am an XS, they sent me three S items). The colors didn't reflect what I had specified. Two of the items didn't have tags on them, which always makes me suspicious. And overall, the items looked like they had been selected for someone far younger than me and on budget. I don't shop at Sirens or H&M, but this is what I felt the quality reflected. I had told them that I have no problem paying $100+ per item, because I prefer quality, but I don't think they have options in that price point or level of quality. I also think their packaging is sloppy and I expect items get damaged a lot in transit. I would be willing to try a few more boxes if I had the impression that the product quality, and the quality control of their process, was intact, but I'm not getting that impression at all.
Sorry to hear we didn't hit the mark! As you'll notice, we don't have an XS option but we do cater to women in that size range, however your stylist will select smaller fitting items - which is exactly why you received a mix of XS and Small items. I see this was your first month with us and you decided to rate and review without conversation with your stylist. Our program is based on a relationship that is built with your stylist and that often takes some back and forth with constructive feedback, pinterest, and conversation to get there. Sorry that you were disappointed!