I had a group of about 10 women with completely different styles doing Frockbox, and we all came out disappointed. First off, they ask you to fill out a style profile with your preferences but then repeatedly ignore your tastes (for example, my friend hates brown and they kept sending her brown). The clothing is SUPER cheaply made brands yet everything costs $50-$100, even the see through t-shirts. The customer service is some of the worst I've encountered. My other friend received a dress that had stains/rips and Frockbox did nothing to rectify the situation, just asked her to send it back (AND counted it as one of her 5 items, rather than sending another item to pick for). I also wanted to note that it seems they send their bargain rack clothes or something to subscribers rather than the new items they often put on their Instagram/Facebook. My diverse group of friends had the same reject clothes rotated between our boxes on different months.
You fill in a profile upon signing up, list your preferences and sizes, etc....you'd think you'd get something close to that. No. My specifications were ignored. I asked for casual, gave style examples, references etc, but received only frumpy, dumpy, ugly and cheaply made options. Such a huge let down. It almost seemed intentional, since they know they'll always have your subscription fees every month, regardless if you keep an item or enjoy the service. No communication back on any of my queries either. So upsetting!
Subscribed for several months on the Gold plan. Close are very low quality for the cost. Fit is variable and found I had to return alot at my own cost. The service is also terrible when you have any problems.