by Jenn, Jun 25, 2018
I purchased a 3 month subscription to Hey Rocco for my niece. The first month was great, she got a stuffed animal, a book and a letter. The next two months were just terrible and disappointing. The second month, she got a note, a postcard and a stamp to mail it with. Last month she got a note, a postcard and one tiny plastic dinosaur. That is an absurd waste of money. I have ordered several boxes from Cratejoy and I will continue to but I will never order another Hey Rocco box and I'll make sure that know one I know does either.
Thank you for the honest feedback. I really appreciate your candor and I am so, so sorry for the complete dissapointment that you and Chloe felt.
It was in no way my intention to offer a sub-par subscription. We are actually running into this situation with a couple of other subscribers since our offering is different than most subscription boxes on Cratejoy and harder to explain. The way our subscription works is that the first month is a box set, but every following month is a letter adressed to the child from Rocco. The idea is to create a pen pal relationship between your little one and Rocco where they anticipate his letter every month.
I obviously didn't make this clear on our listing, which is my mistake. To make a long story short, I don't think Cratejoy offers the funtionality we need to handle the pricing structure we'd like to offer.
The last thing I want to do is disappoint our customers. I've also reached out to you privately to hopefully make things right.