Q: Can you cancel your monthly subscription at any time? Asked by Honorae A., July 2019
I first signed up for Ivory Clasp over two years ago. I loved my first three purses and life was good. Then, every month kept giving me the same ugly options with tassels, which I hate. Still, Ivory Clasp sent me an email saying that if I continued with them, I could pay just $29 a purse for life. Well, of course, that hooked me. Every other renewal, I’d be charged $49 and have to contact the company who would give me a $20 credit. The third time this happened, I got an email saying my subscription was cancelled because they couldn’t honor $29 a month since they wouldn’t make enough money. I am SO SO SO disappointed. To say a deal was “for life” and cancel it within two years is very cheesy. As far as I know, I’m still alive.
Hi Trisha - we experienced a 200% increase in our shipping costs that necessitated the end of that promotion. We have to avoid bankruptcy.
This company is my worst online shopping experience nightmare!!!! Upon first look, you will see nice bags being offered on their Facebook page and you will have high hopes on quality name brand fashion from this company. I took the style quiz and explained my preferences then paid $50 to receive my first box. I received an email with a link included for me to choose the bag I want. The bags are all CHEAP WHOLESALE bags. THESE BAGS WILL HAVE A NAME PLATE ON IT THAT YOU NEVER HEARD OF YET THEY WILL ADVERTISE THEY ARE NAME BRAND AND NOT KNOCK OFFS. THE LIES THEY TELL!!! No beautiful quality as what they advised "customers" receiving on Facebook. YOUR GRANDMA WILL STOP TALKING TO YOU IF YOU BROUGHT HER ONE OF THESE BAGS! Even when scrolling through the list of bags to choose from, there is ONLY ONE BLURRY PICTURE of each bag which makes difficult to see what you are really getting. I could go on but the character count on this review doesn't allow me. LONG STORY SHORT: Customer service is RUDE and will IGNORE your emails. They WILL NOT issue you a refund. The bags are UNATTRACTIVE and are of POOR quality. The "stylist" they claim they have did not listen to my request in the "style quiz. If anything, I was offered bags of styles I CLEARY STATED I DID NOT WANT. The packaging is VERY POOR. The bag comes in one thin...
We are sorry you did not understand the mechanics of our subscription. We are a monthly service and our inventory is constantly changing. If we were to allow customers to see options *prior* to renewal, it would introduce too much variance in optionality and would fundamentally change the unit economics of our (small) business.
We hope you'll give us a chance in the future!
-Team Ivory Clasp
I'm very picky about my purses so I was a little leery to use this service. However I love surprises and purses so I tried it out. I got my first box yesterday and I'm in love. I took my purse to work and told all of my coworkers to sign-up! I can't wait to get my next box!
I decided to try this subscription after I saw what other people were getting on My Subscription Addiction, Hello Subscription, and YouTube. I thought I would be getting this bag that they all seemed to be getting that looked so nice. I didn't, but I got an even better bag! They didn't ship right away, even though the shipping policy said they would, but I got an email from them saying that they hadn't shipped yet because they didn't have anything that matched my style preferences in-stock and were getting a new shipment in soon. I love what they chose for me - a really cool Betsey Johnson! I signed up for monthly and can't wait to see what's next.
My first bag was ok, but not great. I redid the style quiz and my second bag was a home run, they really got my aesthetic. It was a beautiful pink ruffled Betsey Johnson that sells online for $108. I own 3 Betsey bags already, so this is definitely my style. Thanks Ivory Clasp!
Just received my first box and I absolutely love it. The purse pushes me just a little bit out of my normal tendencies, which I absolutely love. It’s the reason I tried this sub out. It’s a quality bag and it came very carefully packaged. They also included a storage bag. I also love that they offer a quarterly option, as well. Definitely recommend!
I received a beautiful red bag that was my style! Packaged well and I got the Valentine's Deal, so I can't wait to receive the other 3 bags for the rest of the seasons!
I still cannot believe that this sub box is only $45 for the month. The bags have all been over $100 retail and one was over $200. Brand new, beautiful and in budget. Every month I am thankful and have not been disappointed yet.
Ok, I got my first bag today. It’s a little smaller than i usually use but it’s a GREAT quality and it’s cute enough that I can consolidate and rock it!
I’m on the quarterly plan. Here is something subscribers need to know. They ship USPS parcel select and they should, it’s low cost and keeps our sub costs low. However, parcel select averages 8-10 business days and can take up to 14 business days and longer so when they mark it shipped, it’s probably going to take some time. ITS WORTH IT! Now that I know this, I won’t be chomping at the bit, stalking the tracking.
I can’t wait til March!
- also, friendly & responsive customer service. Thanks!
I received my first bag today. It seemed like it took forever to get here but maybe I read the sign up and misunderstood when it would be sent but.....
It's pretty great. Black large opened top tote with outside large pockets and a small purse inside it. MRSP says $118. Vegan and well made. Wasn't what I was expecting but definitely what I need for overnight or office. Looking forward to June's too. Thank you