- Food & Drink
- Desserts & Cookies Jackie's Chocolate
🍫 A Sweet Surprise Every Month
The perfect treat to pamper yourself or surprise a loved one. Each month, you'll receive a scrumptious assortment of artisan chocolates including creamy truffles, chewy caramels and crunchy nuts enrobed in silky milk chocolate, decadent dark chocolate and velvety white chocolate. Approximately 15 chocolates per box.
Questions
Q: I see some of the reviews mentioning sugar free chocolate but that's not mentioned in the box description. Are they being sarcastic or is there a sugar free option?Asked by Nancy N., June 2020
Hey Nancy! We sell over 75 scrumptious sugar free treats on our website. Check 'em out here: jackieschocolate . com/collections/sugar-free
Q: Do you list the allergens at all? Would love to try this but gluten sensitive.Asked by Greg L., January 2020
Hi Greg, thank you for your interest in Jackie's Chocolate.
Unfortunately, none of our products are allergen friendly. Even though some products do not contain certain allergens, they share production equipment and cross contamination is possible. Thank you for your understanding.
Q: I was given a 3 month subscription. It has been about 6 weeks since my first box arrived. Is there a delay or do I need to do something to activate the next shipment? Thanks.Asked by Ilan G., May 2020
Hey Ilan, thank you for your order. You can log into your Cratejoy account at any time to view your tracking numbers and delivery dates. If you have any questions, feel free to reach out by email or phone (844) 522-5438.
Q: I didn't get a March box 2020. Are they going out late this month?Asked by Eileen K., March 2020
Hey Eileen, thank you for your order. You can log into your Cratejoy account at any time to view your tracking numbers and delivery dates. If you have any questions, feel free to reach out by email or phone (844) 522-5438.
My 6 month subscription was renewed in December, and I haven't received a box at all this year. I've emailed them several times to inquire. Haven't heard anything back.
Up until this issue, they were always prompt and quick to fix any issues.
Jackie's Chocolate reviewsReviews
Write a Review4
Average Subscriber RatingBest fudge hands down
Nov 23, 2019
Marcus B.
I thought fudge was over for me, I'm on a keto diet to manage my blood sugar. Excited my fudge finally arrived. Never thought to take a picture of me eating it..but as you can see I ate it all bought two more lbs one as a gift to a friend also managing blood sugar. He wept...no exageration best fudge ever sugar free or otherwise hands down.
What I DON'T like about Jackie's...
Nov 23, 2019
Keith S.
Best sugar free chocolate I have ever tasted - you would never know it's sugar free - the only thing I DON'T like about them, is when I run out of them.
Great Chocolates
Nov 23, 2019
Debra G.
Jackie’s Chocolates are wonderful. The wait was worth it. The sugar free chocolates are some of the best I have ever had. Rich, creamy, and delectable. Can’t wait for my next shipment.
Hit with mom
Feb 23, 2020
Lisa P.
Bought as a gift for my mother in law. She loved them!! The chocolates were beautiful and delicious. I see 3 more months for mothers day in her future :)
Verified Purchase
Exquisite product - missing shipments!
Jan 24, 2021
Susie R.
We purchased a chocolates subscription to thank a doctor who had helped my husband through a challenging situation. The first box arrived in early December, without the thank you note we had dictated, so he had no idea that it came from us! (When I called to complain, I was told that it may have gone to his spam folder via email, rather than a note being enclosed with the gift itself.)
We just heard from that individual again, telling us that he has not received any further shipments of the chocolates that we ordered… Our understanding was that they should have been monthly deliveries. Sincerely hoping that someone from Jacques chocolates will read this and reach out to us to find A satisfactory resolution!!!
Verified Purchase
Poor customer service
Jan 19, 2021
Jennifer W.
I have ordered in early December and the recipient has not yet received my gift. I allowed weeks longer than the promised delivery date to elapse before contacting the seller. when inquiring, the seller was snippy and snarky in their response. The seller was unable to track my order using the tracking number provided by cratejoy, and has not worked to resolve the issue or provide any remedy. I can't speak to the quality of the product or the curation - but the customer service was rude and lacking.
Verified Purchase
Great Christmas gift for my mother
Apr 24, 2019
Rick P.
My mother lives sweets and I really wanted to get her something different, so when I came across a subscription of chocolates I knew I had the right gift.
Each month my mother texted me to tell me how amazing the chocolates were.
I chose Jackie's based on others' reviews and it seemed fairly priced compared to some of the others.
My mother told me they were some of the best chocolates she has ever had.
Verified Purchase
Disappointed does not begin to describe.
Jan 15, 2021
Leslie G.
My order was forwarded to Jackies Chocolates for fulfillment. It was not delivered as promised, and customer service has been very poor for a resolution. There only response has been to threaten mail fraud. Can not recommend against this company more strongly.
Verified Purchase
Birthday present
Apr 24, 2019
Christopher R.
Just ordered a six-month subscription for my mom's birthday. So far so good.
Verified Purchase
DO NOT BUY
Jan 23, 2019
Victoria C.
SCAM ALERT. I ordered a Jackie's Chocolate subscription as a Christmas gift for my brother. I received immediate customer service when placing my order. I placed my order and was told I would be receiving a free box to try as well. I was then asked to leave a review before I even received the order. I gave three stars, because I hadn't tasted the chocolate. I told the seller that I would update the rating once my brother and I received the chocolates and had a chance to taste them. They replied by pressuring me to give me five stars. I replied saying that I was surprised that they would ask me to do that. They responded by canceling my order that same day in November WITHOUT TELLING ME. I had no idea. So I gave my brother the certificate for Christmas and he expected to receive the order (as promised) on January 5. He obviously didn't get anything so two weeks later I contacted them to ask where the order was. NO RESPONSE. This is a total scam. It appears that this company only follows through on orders for customers who give them five stars. Do yourself a favor and STAY AWAY.
Verified Purchase
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